Valerie Wilson

*** ****** **** ***** *****, TN **004 803-***-****

PROFESSIONAL PROFILE

Customer service oriented professional with 8+ years of healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Academic Honors: Ultimate Medical Academy Honor Roll.

Experience includes working in a hospital setting, training new employees, and hospital admissions.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Well-organized, able to prioritize duties and manage time in multi-task environments.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Strong written and verbal communication skills.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook; Data Entry.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Diploma - Medical Billing and Coding, 2020

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Columbia College of Missouri Associate Degree - General Studies, 2011

WORK EXPERIENCE

Surgery Partners- Atoka, TN 08/2021-Present

Medical Collector

Contacts patient to resolve balances.

Collect patient payments and initiate, execute and follow-up on payment plans

Ensure all accounts are thoroughly documented to include recording the commitment to pay the debt, the payment plan details, and all related discussion notes

Office Assistant

Responsible for answering multi-line phone system and directing calls to the appropriate party.

Collect co-pays and other fees required prior to office visit or treatment.

Schedule appointments and ensure all appointments are confirmed for assigned clinic/provider.

Ultimate Medical Academy - Atoka, TN 02/2020 - 11/2020

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Newport Hospital - Newport, RI 04/2011 - 07/2012

Unit Secretary

Answered inbound calls, floated on ER, ICU, and Medical Surgical floors, assisted nurses, and trained new staff.

Prepared schedules, checked orders, completed admission and discharge orders, and scheduled appointments.

Placed outbound phone calls to physicians and other departments, and for emergency codes.

Filed, faxed, and scanned documents, and attended to the needs of families of patients.

Columbia Heart Clinic - Columbia, SC 08/2008 - 08/2010

Medical Secretary / Medical Assistant

Scheduled appointments, completed on-call consultations and physician meets, and trained new employees.

Faxed, scanned, and retrieved patient records, performed EKGs, removed sutures, and checked patients in and out.

Answered inbound phone calls, placed outbound calls, and documented patient history using paper charts.

Called in prescription refills, took vital signs, documented electronically, and assisted coworkers as needed.

Mayo Clinic - Jacksonville, FL 06/2005 - 01/2008

Medical Secretary

Worked for 3 physicians and nurses, screened all incoming calls, coordinated travel, and trained new staff.

Completed transcriptions, faxed, filed, and scanned documents, and retrieved records for electronic system.

Documented electronically, connected non-English speaking patients to interpreters, and tracked certifications.

University of Tennessee (UT) Medical Group - Germantown, TN 02/2003 - 05/2005

Medical Assistant

Completed general office duties and data entry tasks, verified insurance, and checked patients in and out.

Collected payments, maintained all medical office equipment, sterilized items, and documented in paper charts.

Answered inbound phone calls, placed outbound phone calls, and protected patient confidentiality.

VOLUNTEER EXPERIENCE

Paws and Claws - Millington, TN 04/2016 - 01/2018

Volunteer

Cleaned kennels, walked dogs, kept animals separated, administered medication, and provided food and water.

Documented feeding schedule and medications administered in paper log.

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