Yolanda Calle

Powder Springs, GA ***** ● ad3i2c@r.postjobfree.com ● (404) 428 – 4531

Customer Service / Administrative Professional

Areas of Strength

Product Services

●Patience

●Problem Solving and Flexibility

●Friendly

●Calm Under Pressure

●Effective Communication Skills

●Empathy\

●Effective Telephone Presence

Ability to Multitask Efficiently

Professional Experience

AmeriFreight, Peachtree City, GA

●Answered Incoming Calls, creating client relationships

●Contacted contractors and businesses as broker liaison

●Coordinated shipment of vehicles and negotiated final pricing

●Set expectations and maintained communication throughout transaction

●Received payments

●Supported Dispatch Team

●Utilized 7 different forms to track and verify each customer contact

●Mastered the high pace and multitasking required for success as Commissioned Customer Service Agent

US Census Bureau, Douglasville, GA

●Conducted Remote Training Classes for over 8,000 Field Agents

●Monitored movement of 40 assigned team members

●Called Field Agents and Property Managers as a liason

●Verified and Submitted weekly payroll for 40+ employees

●Resolved technical issues and found work arounds for my team

●Provided 20+ hours of group training via phone forums

●Conducted role play scenarios for new field agents

●Created a weekly Q&A call for multiple districts to help strengthen our agents

●Terminated agents who did not follow set guidelines

●Filled and delivered paperwork and supplies to both our field agents and home office

●Helped in Home Office with light office work

●Coordinated return of government equipment at the completion of GAs 2020 Census

Dispatcher, Mattress Firm Warehouse, Roswell, GA

●Planned AM and PM routes for drivers, vehicles, deliveries and pickups based o load inventory customized per customer specifications

●Called to Informed customers of delivery time and set expectation

●Monitored loading and unloading of delivery trucks, verified inventory with returns

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●Handled products for customer pickups, invoicing total warehouse transactions

●Worked closely with Mattress Firms Foster Child Donation Program.

Licensed Property & Casualty Agent, Farmers Insurance Agency, Acworth, GA

●Quote, sell, and service automobile and homeowner insurance policies for personal lines

●Commercial sales of policies with great product knowledge to match our target client

●Provide customer support as a singular base for customer interaction with Farmers Insurance both in person and via telephone

●Billing accounts with follow up and collection, processing payments, calculating and distributing commissions

●Acting as office support staff for owner of the agency, coordinating networking events – venue, catering, and presentation

●Maintaining maximum efficiency and retaining integrity in all interactions with clientele following policies

Agency Administrator, Account Manager, WE INSURE, Roswell, GA

●Implemented paperless filing system for over 200 client multiple policy accounts

●Expanded and developed marketing platforms, acting liaise with media, advertising and marketing development/strategies

●Monitored office development from inception to completed system placements

●Developed and maintained financial databases, ensured all financial reporting and commission payroll deadlines were met

●Maintained databases on all client and employees performing maintenance and support roles

●Prepared reports, presentations, memorandums, proposals, and correspondence

Associate, STAPLES, Marietta, GA

●Provided customer service to present full marketing options and packages which best fits each customer’s specific professional needs

●Managed and streamline d print jobs from pre-press to finishing details, collect payment, and deliver product

●Maintained each client’s job timeline within management software Dashboard

●Day-to-day user of Microsoft products including Word, Excel, and Adobe Photoshop

●Communicated with customers on job status and reviewed working queue to maintain timeline

●Created organizational processes within the department to better streamline shift changes

Sales Associate, ONE COAST, Atlanta, GA

●Specialize in selling wholesale gift items to business owners, while communicating orders to the design team and management

●Recommend products based on each client’s demographic needs

●Contacting/Calling Reps to verify territories availability to new clients

●Inform clients about new sales and promotions while processing 35+ customer orders per day

Cashier, Bakery/Pharmacy/Deli Associate, Publix Super Markets, Marietta, GA

●Maintained company standards of friendliness and courtesy to all customers

●Efficiently performed duties of cashier with superior organizational skills

●Attained daily team goals by working effectively with all

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Seasonal Sales Associate, Just Me Music, Marietta, GA

●Generated interest in the product and placed second in the nation in individual sales

●Called Customers when custom product was ready for pickup

●Trained new employees and helped with assembly and breakdown of the kiosk

Quality Assurance Laboratory Technician, Newlyweds Foods Inc., Cleveland, TN

●Performed routine tests on products to ensure quality assurance standards

●Provided documentation of testing and production processes

●Trained employees on proper safety procedures and taught company training classes

Education

Associate Degree, New Life Bible College, Cleveland, TN 2003

High School Diploma, Landmark Christian Academy 1994

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