Lorraine Harbison

*** ********* *****

Cranberry Township, PA 16066

724-***-****

ad3i1y@r.postjobfree.com

SKILLS

● Office Administration

● Proficient in Insurance Verification

● Skilled in Medical Billing (ROX)

● Benefits Administration Competence

● Proficient in Microsoft Office Suite and Various Office Equipment

● Exceptional Customer and Personal Service

● Efficient Time Management

● Strong Clerical Skills

● Adept with Computers and Electronics

● Adherence to Legal Mandates (HIPAA, Federal False Claims Act, etc.) EXPERIENCE

Powerback Rehabilitation, Cranberry Township, PA - Benefits Verification Specialist

JANUARY 2019 - JUNE 2023

● Collect and organize benefit data from various payers, ensuring a clear understanding for staff and patients.

● Execute patient insurance benefit verification requests promptly through online insurance portals.

● Update records and communicate effectively with the Authorization team to facilitate smooth workflows.

● Ensure compliance with legal requirements, standards, and policies in benefit verification processes.

North Hills Orthopedic and Sports Physical Therapy, Wexford, PA - Administrative Professional

FEBRUARY 2013 - JULY 2018

● Welcomed patients with a friendly demeanor, creating a positive first impression.

● Conducted benefits verification and facilitated billing processes.

● Managed patient appointments with efficiency.

● Managed various office equipment to support daily operations. Allstate Insurance Company, Cranberry Township, PA - Administrative Generalist

JUNE 2008 - AUGUST 2011

● Provided administrative support in managing office tasks and addressing customer inquiries.

● Applied problem-solving skills to handle customer concerns and ensure satisfaction.

● Collaborated with team members to enhance overall office efficiency. Gregg Industrial Services - Administrative Assistant AUGUST 2007 - JUNE 2008

● Supported administrative functions, including document management and coordination.

● Demonstrated proficiency in office administration tasks. McCauley, Celin & Associates, Wexford, PA - Front Office Assistant/Eyewear Technician

FEBRUARY 2006 - AUGUST 2007

● Greeted clients and managed front-office responsibilities.

● Assisted as an eyewear technician, showcasing attention to detail.

● Engaged in clerical duties and maintained a professional office environment.

Mine Safety Appliances - Customer Service Representative JANUARY 1987 - JULY 1999

● Provided excellent customer service in a dynamic work environment.

● Demonstrated active listening and problem-solving skills to address customer needs.

EDUCATION

ICM School of Business, Pittsburgh, PA

JUNE 1986

Seneca Valley High School, Harmony, PA - Diploma

JUNE 1985

REFERENCES AVAILABLE UPON REQUEST