Barb Gray

**** ******* ******* **, #*** 531-***-****

Davenport FL 33896 ad3i1v@r.postjobfree.com

PROFILE

Small Business Owner for 30+ years; seeking opportunities to work with companies and customers to provide best-in-class service and quality interactions intent on addressing their needs. Experience in entrepreneurship, retail and healthcare have provided me skills and knowledge to help serve your organization.

SUMMARY

• Decades of experience handling customer interactions and addressing concerns from their perspective

• Effective multi-tasker in extremely dynamic and entrepreneurial environments with diverse business needs and competing priorities.

• Proven track record in presentation and acceptance of customer solutions.

• Effectively communicate with internal and external customers

• Technically savvy with web and client-server applications EXPERIENCE

CVS Health Dec 2019 – Current

Customer Service Representative

As a CVS Health Customer Service Representative, my primary responsibility is making sure I am an advocate for all customer needs. Functionally, the role requires me to take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. After thorough training and applied experience of decades in customer service, I am able to offer the solutions needed to help simplify their health care experience.

• Applied experience in each interaction:

o Skills and knowledge in healthcare and insurance o Proactive problem solving

o Listening and understanding a customer’s concerns o Empathy in applying company guided policies

Omaha Rental Service Feb 1979 – September 2019

Owner

Omaha Rental Service (ORS) was a small business founded in Omaha Nebraska. ORS started out very small, specializing in lawn and garden, contractor equipment, and household tools. With decades of evolution, ORS expanded its offerings to Wedding, Party Planning, Costumes, and Tent/Canopies while still maintaining a strong hold on its original market share. Specific responsibilities included:

• Customer Service

o Answering equipment questions

o Providing quotes

o Reservations

o Problem resolution

• Staff Management

o Staff scheduling

o Hiring/Firing

o Time off requests

o General staff issues/questions

• Finance/Accounting

o Staff payroll

o IRS and State Tax Filings

o Employee Benefits

o Accounts Receivables/Payables

o Vendor credit and terms

o Cash flow

• Operations

o General operational issues

o Vendor management

Barb Gray 531-***-****

ad3i1v@r.postjobfree.com

o Fleet management

o Inventory control

o Loss prevention

o Marketing/Strategy

Hy-Vee Supermarket 2014 – September 2019

Customer Service/Cashier

Hy-Vee is a grocery chain in the Midwest billed as employee owned and customer centric. As a Customer Service Desk Representative, I was responsible for being the embodiment of that mission. Interactions with guests were the central responsibility of every minute of the job. Through the years at Hy-Vee, I advanced from Cashier to Customer Service and maintained both roles until the end. Specific responsibilities include:

• Providing the best customer service possible

• Maintaining a positive attitude at all times; even when all interactions weren’t positive

• Strong understanding of product inventory

• Currency management

• Ability to work closely with all members of the staff

• Serve as an expert within the store for newer associates.

• Problem resolution

• Collaborate with Production Teams for delivery and installation of all media Omaha Steaks OCT 2018 – JAN 2019

Inbound Sales Representative

As an Inbound Sales Representative, I was responsible for handling all inbound sales for Omaha Steaks. Responsibilities included:

• Answering questions regarding product inventory and costs

• Taking orders and managing customer interactions

• Looking for opportunities to upsell additional product and services West Telemarketing NOV 2002 - 2005

Inbound Sales Representative

As an Inbound Sales Representative, I was responsible for handling inbound sales for various companies under West Telemarketing’s management. Companies serviced included, Home Shopping Network, Cricket and Direct Marketing campaigns. Responsibilities included:

• Answering questions regarding all products, services and costs

• Understanding product and service offerings for multiple companies and campaigns

• Taking sales orders and managing customer interactions and issues

• Seeking opportunities to upsell additional products and services.

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