Credit Union Operations Manager

Ellen Coats ********@*****.*** 402-***-****

Pentagon Federal Credit Union – Collections Representative November 2023 – Present

● Call union members to collect payment on delinquent accounts Pottawattamie County Treasure – Clerk II January – July 2023

● Process property tax payments, license renewals, vehicle titles and liens First Nebraska Credit Union – Deposit Ops Specialist December 2021 – January 2023

● Assist bank employees with debit card fraud and submit disputes

● Process Remote Deposit Capture, ACH and drafts

Suden Enterprises/Home Healthcare – Billing Specialist July 2021 – April 2023

● Post payments on Axxess System and assist with claims Creighton Federal Credit Union – Assistant Operations Manager August 2004 – October 2020

● Process credit union ACH and drafts.

● Verify international and domestic wires. Submit OFAC and ensure compliance.

● Manage quarterly audits of all branches including Armored Knights and Rochester.

● Maintain spreadsheets for teller checks, drawers and ATM’s Wells Fargo Bank – Banking Assistant March 1999 – May 2002

● Assisted private bankers by serving clients’ financial needs.

● Opened new accounts, completed loan documentation and provided customer service Creighton Federal Credit Union – Branch Manager August 1998 – March 1999

● Managed branch location, assisted customers with transactions, loan applications.

● Ensured balance of branch vault.

Education:

● EQ Hair Design 2004

● Iowa Western Community College 1992