Customer Service High School
Resume:
Automotive Technology:
Automotive Mechanics
Lincoln Technical Institute -
Maywood, IL
Maywood, Il.
High School Diploma:
St. Rita High School
Chicago, IL
********@*****.***
Plainfield, IL 60586
Skills
Safety Processes and
Regulations
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• Safety Management
• Maintenance Scheduling
• Accident Investigation
• Employee Scheduling
• Customer Service
• Staff Recruitment
• Employee Management
• Safety Procedures
• Payroll
• Facility management
Foundational leadership
development.
•
Shop scheduling and
management
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• New hire/trainee development
• Onboarding new employees.
Repair planning, management
and scheduling.
•
Reporting all shop aspects.
Performance, cost, efficiency.
•
• Promotions and evaluations.
•
Education And Training
Determined professional with strengths in organization, self-motivation and time management. Known as dedicated team player and mentor. Reliably completes top-notch work. Flexible Shop Supervisor with broad experience working in busy settings. Promoting exceptional skills in customer relations and employee development. Looking to join a steady /solid in Joliet surrounding area in a similar role. Responsive team leader with strong shop supervisor background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Skilled leader and problem-solver with 13-year record of success overseeing tractor maintenance work. Excellent maintenance and repair abilities demonstrated in shop and mobile settings. Resourceful in coordinating supplies and personnel to meet any need.
J.B. Hunt - Shop Supervisor
Joliet, IL
06/2010 - Current
William Misch
Summary
Experience
Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
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Provided customer service to ensure customer satisfaction with products and services.
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• Trained new employees in safety procedures and use of equipment.
• Performed quality control checks on all incoming and outgoing goods.
• Enforced company policies and standards to ensure compliance with regulations.
• Resolved customer complaints in a timely manner. Developed strategies for improving efficiency and productivity within the shop environment.
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• Monitored employee attendance and timekeeping records for accuracy.
• Implemented cost-saving measures to reduce overhead expenses. Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.
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Created reports summarizing shop operations, such as production output and labor costs.
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• Evaluated employee performance against established goals and objectives.
• Investigated accidents or incidents occurring in the shop area.
• Scheduled regular maintenance of tools, machinery, and other equipment.
• Reviewed financial statements to monitor budget expenditures. Ensured adherence to health codes by conducting periodic inspections of the premises.
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• Provided training to other employees to promote awareness of safety procedures.
• Interpreted OEM manuals, diagrams and specifications to ensure repair Continental Chrysler Jeep - Journey Mechanic
Countryside, IL
04/1998 - 05/2010
References available upon request.
compliance with broad-spectrum equipment, efficient ordering of materials or supplies and appropriate parts replacement.
Supervised daily operations by establishing procedures and monitoring team performance.
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• Guided team to consistently achieve daily, weekly and monthly production goals.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Conducted weekly payroll of my employees
• Tracked payroll / hours and led 3rd party cleaning crew.
• Filled in for maintenance manager when needed when off .
• Performed advanced electrical diagnostics
• Performed all Journeyman level repairs
• ASE master tech certified
• Trained Junior/new apprentice technicians
• Filled in for dispatcher when needed and kept shop flowing efficiently.
• Enforced company policies and standards to ensure compliance with regulations.
• Resolved customer complaints in a timely manner. References
Contact this candidate