May **** to Current

March **** to

May ****

February 2018 to

April 2021

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Familiar with Multi-operation systems like Opera, Yardi, Lightspeed, Timeshare, Agilysys and PMS programs.

Skills

Hospitality services

Interviewing and hiring

Team building and supervision

Fluent in Spanish

Administrative skills

Conflict management

Systems and automation applications

Logistics Oversight

Experience

Developer Inn

Kissimmee, FL

Mutli-Properties Operations Manager

Completed thorough opening, closing and shift change functions for two hotel properties maintain operational standards each day. Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Oversaw financial management, budget management, accounting and payroll activities.

Managed teams of Front Desk agents, Housekeeping staff, and Maintenance Staff, supervising personnel in issue resolution.

Residence Inn By Marriott

Orlando, FL

Operations Manager

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Addressed customer concerns with suitable solutions. Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Champion World Resort

Kissimmee, FL

Operations Manager

Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Oversaw financial management, budget management, accounting and payroll activities.

Produced SOPs to document workplace procedures and optimize productivity through standardization.

Controlled departmental facilities use and approved requests for repairs or Raul Martinez

Poinciana, FL 34759

863-***-****

ad3i0t@r.postjobfree.com

December 2011 to

February 2018

June 1989

improvements.

Published customer satisfaction results from feedback forms and correspondence. Guided employees on understanding and meeting changing customer needs and expectations.

Walt Disney World Resort

Lake Buena Vista, FL

Front Desk Supervisor

Supervised team of 10 front desk agents s and 5 runners, promoting positive work environment through effective communication, active engagement and hands-on assistance

Managed customer complaints and rectified issues to complete satisfaction Mentored new staff on correct procedures, compliance requirements and performance strategies.

Education and Training

Rio Hondo College

Whittier, CA

Business

Bachelor of Arts

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