Software Development Scrum Master

Benezet N Nghoninji

203-***-**** Hyattsville, MD ad3i0p@r.postjobfree.com

SUMMARY

A result driven Business Analyst and scrum master with over 6 years of IT experience working in software development product teams, 5 years transforming agile teams and implementing the agile values and principles in software development projects where I motivate, organize, lead, mentor and coach scrum teams across multiple locations. Experienced in driving all phases of the Software Development Life Cycle process including system analysis, design, development, testing, implementation and documentation. Experienced in requirement elicitation techniques such as one-on-one, document analysis, brainstorming, and requirement workshop with users. Experienced in leveraging excellent analytical skills in identifying and understanding business processes and conducting feasibility studies to develop scope and vision document. Experience in establishing key measurable metrics to help track the team’s velocity and capacity.

TECHNICAL SKILLS

Microsoft Word, Jira, Project Management, Microsoft Excel, Confluence, Azure DevOps, Requirement Elicitation, Microsoft PowerPoint, CI/CD, Software Development, Microsoft Visio, Organizational Design, Business Process, Microsoft Project, snag-It, Trello, Requirement Documentation, Users Stories, Epics, Waterfall mindset, Agile values and principles

WORK EXPERIENCE

BUSINESS ANALYST/SCRUM MASTER

AMWELL (American Well Corporation) OCT 2020-Present

Collaborate with product owners, dev leaders, team members and applicable team and product area stakeholders, to communicate and escalate key risks and issues impeding scrum/Kanban team effectiveness.

Facilitate the Scrum and/or Kanban Agile Events for the teams.

Served as liaison between business and technical resources during each sprint, resulting in ~20% reduction in time to deliver.

Managed and prioritized the product backlog

Participate in requirement change requests and testing as needed

Track and maintain requirements backlog for availability into subsequent projects

Optimize team velocity, predictability, cycle time etc. to identify improvement opportunities to achieve higher levels of team performance and team agility.

Oversee teams to deliver capabilities using Agile practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met.

Build trusting environment where the team is comfortable raising issues without fear of blame, retribution or being judged, with emphasis on problem solving.

Provided training and worked closely with Product Owners in product backlog refinement and continuous delivery of features.

Work with end-users to interpret the customer business needs and translate them into application and Non-functional requirements

Coached teams to adopt continues integration and pair programing for knowledge sharing and building quality codes

Conducted interviews to gather customer requirements via workshops, use cases, scenarios, workflow/dataflow storyboards, questionnaires, surveys, site visits, and other methods.

Translated requirements into project scope and vision, functional and technical requirements, workflow/dataflow diagrams, outcome criteria, and metrics.

Facilitate the scrum and/or Kanban process with cross functional impact that involve moderately complex products or product areas and associated teams.

Facilitating Scrum events such as Sprint Planning meeting, Daily Scrum, Sprint Review, and Sprint Retrospective, ensures that these events run smoothly and that they achieve their intended goals.

Coaching the team on the Scrum framework, agile principles, and best practices. This may involve helping the team to understand and implement agile techniques such as user stories, backlog refinement, and continuous improvement.

SCRUM MASTER/BUSINESS ANALYST

Fidelity Bank DC Sept 2018 – Sept 2020

Empowered teams to become self-organizing and self-managing through creating an environment where team members take ownership of their work and make decisions collaboratively.

Ensured that the team is following the Scrum framework and its practices, such as daily stand-ups, sprint planning, sprint review, and sprint retrospective meetings.

Tracked and monitored the team's progress toward sprint goals and helped them stay on track using tools like burndown charts and task boards to visualize progress and identify potential bottlenecks. Also tracked other team metrics such as velocity, cycle time, Team predictability index and leverage trends for continuous improvement.

Utilizes MS Visio to create various flow charts, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system and how the various systems interacted

Conducted retrospective and always pushed the team to follow the best practices.

Work with diverse stakeholders to elicit goals and requirements and translate into high-quality deliverables including analysis of alternatives, use cases, user journeys, business context diagram, and process flows.

provide project insights through use of roadmaps, business cases, schedules, metrics, and work breakdown structure.

Provide client briefings on technology, market trends, and recommendations.

Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens).

Collaborate with developers and subject matter experts to establish the technical vision and analyse tradeoffs between usability and performance needs

Guided the agile teams to follow Agile and Scrum practices to actively promote prioritization, team readiness, and commitment for each Sprint (Scrum) or based on frequency of demand.

Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

Coach and mentor development team members around Agile values and principles by developing training plans, identify team training and tool needs, identify, understand, and encourage behaviors necessary to drive maturity in an agile environment.

Work together with the Product Owner to maintain a healthy Product Backlog though out the software development lifecycle.

Refined and evolved Agile processes with a goal of predictable software delivery.

Protected the team from distractions and coordinated with product owners to remove impediments.

Collaborated closely with Product Owners to prioritize a shared backlog to ensure agreed upon backlog items are prioritized, developed, and released.

Led and coordinated cross-functional teams by task assignment and follow-up to ensure on-time completion.

Business Analyst

Navy Federal Credit Union Oct 2017 – Sept 2018

EDUCATION & CERTIFICATIONS

Working with the project team and interfaced with clients and other business stakeholders to gather business needs and document functional and non-functional requirements for system changes and enhancements.

Monitoring projects through the SDLC (software development lifecycle) process using Agile/SCRUM Principles.

Solely responsible for facilitating meetings with users on elicitation and review of requirements, user stories, acceptance criteria and other artifacts and clearly communicate requirements to the technical team members.

Collaborating and communicating with other team members to provide subject matter expert (SME) assistance as applicable.

Responsible for breaking down the documented requirements into user’s stories making sure they have detailed acceptance criteria.

Track and maintain a healthy product (requirements) backlog for availability into subsequent projects

Administered Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests

Worked with Quality Assurance to record and/or review test plans, test scenarios, and test cases results in preparation for regression testing and product validation

Conducting Fit/Gap Analysis and documenting same to manage software change request process (SCR) to effectively manage change requests.

Design test plans and facilitating user acceptance testing (UAT) sessions.

Designing screen mock-ups and workflow models that will guide proposed solution design.

Successfully create model for monitoring production issues and tickets/incidents created in JIRA which increases solution efforts turnaround by 90% from 30%.

Engage directly with client stakeholders to define business priorities and develop comprehensive requirements and functional design, including working with the team to draft materials and conduct these sessions.

Certified Scrum Master (CSM) - Scrum alliance.org

Certified Scrum Product Owner

University of Buea - Cameroon bachelor’s degree – Computer Science

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