REGGIE CAZENAVE

ad3i08@r.postjobfree.com 918-***-****

Summary:

Excellent professional experience with strong integration and performance skills for UAT and Regression testing scripts.

Proficient in writing user stories and following the development process through user story acceptance within

Atlassian tools (JIRA, Confluence).

Proficient with Microsoft Office Products (Outlook, Project, Excel, PowerPoint, Visio, Word, Access).

Skilled in working with key stakeholders to define as-is and to-be processes and define business requirements for current systems.

Skills:

Agile methodologies, JIRA/Jira Align, Waterfall methodologies, Microsoft (TFS) Team Foundation Server, (GIS) Geographic Information System, (GPS) Global Positioning System, DOT Logistics/Management, DOD Government Services/Compliances, (NAS) National Airspace System

ServiceNow – Incident/Problem/Change Management Applications, (RPA) Salesforce, Workforce, Microsoft Operating Systems, System Administration, Cell-Site, GSEP-Global Services Engagement Program, (DWPA) Desktop Web Portal Application, (CSP) Computing Services Portal, in-Site Mobile Web Application, SNAP Record Query, HP Networking Automation (NA), DevOps, MS Office/Tools: (Outlook, Excel, PowerPoint, Visio, Word, Access, JIRA, MS Project, SharePoint, Confluence)

Team Lead Experience, Supervisory Management, Point-of-Sales (POS), Selenium, Load Runner, HP Applications, SharePoint Services Platform, BFS Domain, Maximo-Enterprise Asset Management Software, NNMi Data Viewer – Net Node Management Software for Embedded Databases

Business Rules, Data Mapping Analysis, Cisco Service Portal, Cisco Networking (Routers/Switches), Oracle, SQL, Big Data, WebEx, RSA Secure Token Portal, Workforce Development Industry 4.0

(FRD) Functional Requirement Document, (BRD) Business Requirement Document GAP Analysis, Peer Testing, PERCIPIA, RELIATEL, PROGNOSIS, UAT Analysis, UAT & Regression Testing, Process Flow Charting, Data Mapping, Data Warehouse, Change Control Management, DevOps, LMS – Learning Management System, Microsoft Office Products (Outlook, Project, Excel, PowerPoint, Visio, Word, Access), JavaScript, Oracle 7.0, IBM MQ Series, MQ Workflow, Hansen 8 (P&L), Six Sigma Tools; PeopleSoft, Engineering Peer Testing

Education:

Associate degree in Business Data Processing, Oklahoma State University School of Technical Training - Okmulgee, OK

Computer Science, University of Texas - Richardson, TX

Experience:

Fuel Elite Energy Group - (REMOTE – CONTRACT) Oct. 2023 – Jan. 2024

Business Analyst II – Oil/Gas Domain

Review bids for Compliance with projected rates and profit returns using CRM products

Create a due diligence report prior to any significant business partnering, Sales, Purchasing or other contract activities

Develop requirements specifications according to standard templates

Help with developing and modeling Business processes including BRD/FRD that most effectively and efficiently solve gaps in the progress of the project

Facilitate JAD sessions with client, customer, vendors, SMEs, Stakeholders/Project leads

Gather business information and translate needs into comprehensive analyses, develop Business models, and provide operating process strategy tools to support decision-making

Produce reports and create executive summaries and/or provide recommendations for action or implementation plans as necessary utilizing Six Sigma concepts and philosophy

Create project documents BRD/FRDs that identifies Business Requirements & Business Rules

Generate deliverables and obtain Document approval from the appropriate stakeholders

Developing and modeling Business process steps that most effectively and efficiently solve gaps, or Open Bullet points for solutions with BRD/FRD documents.

Insight Global - (REMOTE – CONTRACT) MAR. 2022 – Aug. 2023

Sr. Business Analyst/Project Owner

Provide functional subject matter expertise in PLM, environmental product compliance, and reporting and analytics

business systems development and processes re-engineering.

Develop requirements and proposals for improved process and system solutions.

Define program plans and provide oversight of tasks and action items.

Provide inputs on test strategy for user acceptance, creating and executing test scripts.

Develop user training material.

Develop reporting to identify staffing opportunities and aid stores in maximizing labor productivity.

Develop Workforce Management reporting for RTM and RWS and Measure workload through analysis

Provides staffing recommendations using relevant data and key performance indicators of service levels

Gate keep tasks coming across in Task Manager and communicate with stakeholders.

Excellent oral and written communication skills, strong customer focus, and ability to juggle many tasks and

projects in a fast-paced environment.

Reviews and analyzes business and operations workflow, decision process, and business objectives.

Configure, test, audit, implement and monitor, new and existing policy changes, data sources and strategies.

Develops, reviews, and updates internal, external, post-implementation documentation, including process.

flows, procedures, system flows, and change log ensuring through and accurate information.

Troubleshoots systems and integration issues working closely with the appropriate resources to resolve.

Ensure credit decision systems (account acquisition, portfolio management and collection) are operating efficiently.

Ensure appropriate requirements and solutions are developed based on a solid understanding of the impacted systems and standards.

MLA LLC – Commercial Banking Systems (REMOTE – CONTRACT) Jul 2021 – Dec 2021

Sr. Business Analyst

Business System Analyst on the Credit Fraud Team will blend business analysis and daily operations to deliver software solutions that support environmental product compliance during the development, manufacturing, and service of all products.

Helped to define and implement concepts and strategies using Agile methodology.

Provides staffing recommendations using relevant data and key performance indicators of service levels

Assist with the Design, Create, Implement, Modify and Monitor training and processes within Workforce Management Software

Translating requirements into technical specifications to support development in both traditional (Waterfall) and

Agile methodologies.

Provide experience working with Agile/SCRUM teams while tracking Workflow in JIRA keeping updates for Status

Responsible for writing user stories and following the development process through user story acceptance within

Atlassian tools (JIRA, Confluence).

Work with Operations to support Workforce Management to meet the needs of Internal Clients

Demonstrate the use of best practice business and technical analysis principles and approaches.

Participate in Sprint Planning, Daily Scrum Provide, Backlog Refinement, and Sprint Retrospective.

Identify and raise risks, issues, assumptions, dependencies, etc. to support solution delivery.

Gathered requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.

Essex Renewable Energy, LLC, Fort Washington, MD Jun 2020 – May 2021

Lead Business Analyst – (Remote Contract)

Established reputation & recognition in the Texas, Oklahoma, Louisiana, New Mexico, Washington D.C., and

North Dakota marketplace

As a Team Lead help build relationships with environmental regulatory agencies and active engagement in trade

organizations

Proven ability to develop business opportunities and contribute to new sales with upstream and/or midstream operations.

Develop Learning plans and help with creating Strategic roles that the definition of priority

Develop and Implement plans to evaluate Business impact at multiple levels

Ability to test and validate any changes, enhancements, or technical issues

Practice communication skills, strategic thinking, negotiation, and presentation skills

Supervise meetings for the Ability to manage a large, multi-discipline project.

Work on diverse projects while providing high-quality service to our clients (Internal &External)

As a Leader strive to promote and sustain a culture of diversity, inclusion, and belonging with each client.

Operations Analysis lead is responsible for performing multiple functions to support.

Assist with business development requirements in the areas of asset tracking, operational planning, billing, tank maintenance, and safety.

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Boeing Commercial Airlines (DOT) - TEKsystems Oct 2019 – Jun 2020

Sr. Business Analyst/ Project Coordinator

Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.

Translate requirements into technical specifications to support development in both traditional (Waterfall) and Agile methodologies.

Provides end-user support for a specific application, translates those needs, configuration, testing, & implementation

Evaluate information gathered from multiple sources and decompose high-level information into details.

Work with developers to design, document, develop, and execute the integration, regression, and acceptance testing

Logistical support via FAA Control Center of all NAS Defense Equipment for Boeing Global Services

Proactively communicate and collaborate with the technical team and business owners to analyze information needs and functional requirements to deliver an effective solution.

Manage day-to-day activities using ServiceNow services for scheduling of migrations and software upgrades per client request or problem errors with the network or system

BA Leader and Point-of-Contact for several of the ongoing complex projects related to DWPA application

Successfully lead scrum meeting/standups, sprint planning sections, retro sections, and communicating with team members on both the progress and roadblocks that may occur doing a sprint section.

Manage the leading support for PM/BA assigned to multiple projects at the same time, before his right-hand contact

Work with DevOps Engineer, Software Deployment Engineers for continuous Integration project leads

Support GSEP a Boeing Navigation Program that sustains current navigation for performance and NextGen services

Provide Operational support technical support to Boeing Air Traffic Organizations service unit

We provide the support structure, methodology, tools, procedures, performance monitoring and assurance

Help to define and implement concepts and strategies using Agile methodology

Participate in the implementation of Waterfall methodology for the BU

Conducts internal CM audits and tracks non-compliance to closure

U.S. Cellular Inc. – Oklahoma City Aug 2018 – Sep 2019

Business Technical Analyst – 6-month project

Responsibilities:

Support determination Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.

Translate requirements into technical specifications to support development in both traditional (Waterfall) and Agile development methodologies.

Conduct interviews and investigations and perform analysis to create business cases for projects resolutions

Opening and maintaining lines of communication to monitor and improve business unit satisfaction

Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements using automation software

Responsible for TCP/IP fundamentals and basic network troubleshooting

Collaborate with end-users to develop and enhance new software programs and applications

Serve as an agency focal point for developing and consolidating services for international agreements

Monitor and perform verification checks for all locations scheduled for deployment after the deployment has run to ensure the installs were successful

Promote continuous external customer feedback for product and service improvement

Coordinate cross-team efforts to identify software problems according to the project lifecycle

Interfaces with other members of the project or program teams, management, sales and marketing staff, customers, and suppliers to meet group, organization, and company objectives

Ensure timely and accurate notification to stakeholders for any deployments and activity that requires a planned service outage

Worked closely with Software Developers to clarify/understand functionality, while reducing risk factors in Peer Reviewer(s) and Testing

Create, execute, and/or oversee test plans to ensure the accuracy, integrity, and usability of applications.

Clarify understanding of RDBMS concepts, especially with Oracle database environment.

Responsible for discovering, analyzing, documenting, and measuring current processes and recommending improvements

Responsible for documenting processes and for analyzing improvement requests to determine ROI

Support project teams as a SME for inactions between the Business Unit and Technical group

Manage day-to-day activities using ServiceNow services for scheduling of migrations and software upgrades per client

ABBTECH/DELL Professional Resources, Inc. Aug. 2018 – Feb. 2019

Business Technical Analyst – 6-month project

Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.

Translate requirements into technical specifications to support development in both traditional (Waterfall) and Agile development methodologies.

Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs.

We provide the support structure, methodology, tools, procedures, performance monitoring and assurance

Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution.

Define Functional and Technical solutions in the BRD/FRD document’s.

Ability to facilitate Scrum sessions with client, customer, vendors, SMEs, & stakeholders.

Strong integration and performance skills in UAT and Regression testing scripts.

Create Test Cases in TFS that reflects the User Story or Bugs found during a sprint period of planning period session

Tennessee Valley Authority (TVA) – Gas & Fossil Transmission Jan. 2016 – May 2018

Senior Business Analyst/Management

Served as a Business Analyst for several of the Projects via Gas/Fossil Domain Transmission Systems. Responsible for the success of the testing Widgets and Modular process for the GIS system. Lead Technician for Planning and Developing Query task for Gas/Fossil systems with UAT test strategies.

Track issues from both Agile and Waterfall Methodologies. Creating User Stories, Checking Backlogs, assist with Standup/ Scrum sections for Planning and Retro meetings with Business and Developers, work to resolve problems, or report them to the appropriate group for resolution. I support efforts in modeling information as well as understanding how information is transferred into knowledge.

Elicit, Document, Organize, and Communicate product user story(s)

Prioritize Product Backlog for several complex Project Business Unit team

Work with developers to design, document, develop, and execute the integration, regression, and acceptance testing programs for the following platforms back-end processes written in .NET Framework

Lead initiatives and research to improve accuracy of information prior to Application Production Release for ATLAS

Perform Data Model processing for Mobile task and Navigation of Application

Lead and facilitate Configuration and Change Management meetings, such as Change Control Boards or CM

Oversees the identification of business critical internal and external information

Help with GAP analysis during joint application design sessions

Translate documentation and recognize areas for improvement in business processes and systems requirements that can be easily translated into a systems specification

Responsible for the following activities: Data Mapping, BU process flows, Mockups, Visio Diagrams using swim lanes for easy readability and clarification

Support Web and Mobile Applications using all aspects of Software Development Lifecycle (SDLC)

Coordinate with Project Management and Development team to understand how features should be tested and contribute to automated tests for these new features estimate level of effort, priorities, planning, and provide feedback on the testing status

Mack-Lyn & Associates, LLP – Economic Development Jan. 2013 - Aug. 2015

Sr. Business Analyst

Analyzes, consolidates, and directs all cost accounting procedures together with other statistical and routine reports

Review bids for Compliance with projected rates and profit returns using CRM products

Ensures due diligence is performed prior to any significant business partnering, sales, purchasing or other contract

Coordinate cross-team efforts to identify software problems according to the project lifecycle

Generate the Business Requirements Document (BRD’s) & Functional Requirements Document (FRD’s) while obtaining approval from the appropriate stakeholders

Responsible for completing process analysis, identifying procedural and control deficiencies, and recommending and implementing solutions

Works complex problems are situations using data mapping Analysis while gathering requirements of intangible factors in ROI

Analyze test results to identify potential bugs and errors

Ability to act as a liaison between client and customer for reviewing priorities along with polices or processes to benefit the organization and improve deficiencies

Use continuous service improvement philosophy to improve Project Lifecycle and Production Control processes

Coordinate with Project Management and Development team to understand how features should be tested and contribute to automated tests for these new features estimate level of effort, priorities, planning, and provide feedback on the testing status

Responsible for TCP/IP fundamentals and basic network troubleshooting

Help to define and implement concepts and strategies into a customized Project methodology.

Participate in the implementation of custom-built SDLC project methodology throughout the organization and rollout companywide.

City of Tulsa – Public Sector Au. 2011 - Dec. 2012

Sr. Business Analyst

Responsible for completing process analysis, identifying procedural and control deficiencies, and recommending and implementing solutions

Elicit, Document, Organize, and Communicate product user story(s)

Prioritize Product Backlog for Development team

Responsible for TCP/IP fundamentals and basic network troubleshooting

Recommend Business process improvements, where appropriate

Analyze data impacting teams though CMS procedures by working across groups to drive discussion & engagement, create & track user stories in an agile software development life cycle

Oversees the identification of business critical internal and external information

Help with GAP analysis during joint application design sessions

Worked very closely with Product Owner and PM to create a maintain a product backlog for ongoing changes during Release phases

Participates in the development of CM change control requirements; conducts CM training and audits

Work with stakeholders to develop detailed deployment task plans for software deployments and configuration changes I the production environment

Coordinate with Project Management and Development team to understand how features should be tested and contribute to automated tests for these new features estimate level of effort, priorities, planning, and provide feedback on the testing status

Worked complex problems are situations using data requirements of intangible factors in

Ability to act as a liaison between client and customer for reviewing priorities along with polices or processes to benefit the organization and improve deficiencies

Investigate and recommend approaches and solutions (CMS) to drive user engagement and satisfaction for data solutions.

Help to define and implement concepts and strategies using Agile methodology

Participate in the implementation of Waterfall methodology for the BU

Ability to communicate as a Lead for User Story grooming during Planning sessions

Identify ongoing User Story(s) during a sprint sessions or daily standups

Oklahoma Department of Rehab (DRS) Aug. 2009 – Jan. 2011

Business Analyst III

Manage responsibility for developing business and technical requirements and facilitating communication between the customer community and the technical team

Work with stakeholders to develop detailed deployment task plans for software deployments and configuration changes I the production environment

Gather business information and translate needs into comprehensive analyses, develop business models, and provide operating process strategy tools to support decision-making

Ability to multi-task and manage projects from end-to-end involving traceability and reliability

Document and diagram the current and future processes for all Deliverable

Ability to gather customer Business needs & translate them into Operational requirements

Produce reports and create executive summaries and/or provide recommendations for action or implementation plans as necessary

Help define and understand data models, application modules and be able to document data mapping and create database development requirements/specs.

Help with writing SQL development and be able to create ad-hoc queries to meet business needs.

Worked with DBA team to create large data sets, producing, and clearly explaining data analysis findings to clients and managers.

Work with PM to keep a strong track record of on-time project delivery for cross-functional projects

Excellent oral and written communication skills, strong customer focus, ability to juggle many tasks and projects in a fast-paced environment.

Extract information from various applications and systems using manipulate data in spreadsheets

Wachovia Financial Corp. Jan. 2007 – Aug. 2009

Senior Business Analyst

Scope Matrix for Banking processes: Settlements, Authorizations, New Card Setup, Card Reissue, Disputes and Chargebacks, Lost/Stolen/Fraud

Worked with Risk Management to Document requirements for Adaptive Control Systems, including Fair Isaac’s TRIAD, and Authorization parameters in Product Control Files

Participates in the identification, selection, & coordination of the use of TPA's and consultants for property damage claims, subrogation, worker’s compensation & general liability claims adjudication

Research property claim via Facilities Management, Procurement, & Risk Management databases

Clarify understanding of RDBMS concepts, especially with Oracle database environment.

Help define and understand data models, application modules and be able to document data mapping and create database development requirements/specs.

Help with writing SQL development and be able to create ad-hoc queries to meet business needs.

Worked with DBA team to create large data sets, producing, and clearly explaining data analysis findings to clients and managers.

IBA Commercial Banking Inc., Buffalo Grove, IL Mar. 2004 – Oct. 2006

Senior Business Analyst

Develop and execute plans while providing solutions & business functions for Clients

Responsible for implementing, creating, & execution of Business requirements for technical installation of solutions for development of systems

Strong integration and performance skills in Regression testing scripts

Created, reviewed, & execution of test requirements & test cases for project initiatives

Worked closely with Software Developers to clarify/understand functionality, while reducing risk factors in Peer Reviewer(s) and Testing

Create, execute, and/or oversee test plans to ensure the accuracy, integrity, and usability of applications.

Clarify understanding of RDBMS concepts, especially with Oracle database environment.

Help define and understand data models, application modules and be able to document data mapping and create database development requirements/specs.

Help with writing SQL development and be able to create ad-hoc queries to meet business needs.

Worked with DBA team to create large data sets, producing, and clearly explaining data analysis findings to clients and managers.

Work with PM to keep a strong track record of on-time project delivery for cross-functional projects

Excellent oral and written communication skills, strong customer focus, ability to juggle many tasks and projects in a fast-paced environment.

Works complex problems using data mapping Analysis while gathering requirements of intangible factors in RDBMS

Responsible for identifying appropriate resources towards analysis & decision-making

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