LAINE K. BEST-HENRY

BROOKLYN, NY ***** TEL: 929-***-****

EM: ad3hzh@r.postjobfree.com

ASSISTANT PROPERTY MANAGER / CUSTOMER SERVICE/ HOUSING SPECIALIST Confident Property Manager with over seven years of experience seeking a Managerial position within a progressive, larger scale Real Estate and/or Property Management organization. Ares of Expertise include:

Licensing Agreements

Leases

Income Calculations

Ledgers and Letters

Variance & Trend Analysis

Vendor Relationship & Resolution

HUD and OASAS Compliance

Implementation of Evictions

Tenant Service Plans

Tenant Meetings and Calls

TenantRelations coordination

Strategic Vendor Partnership

EDUCATION-MILRED ELLEY COLLEGE, New York, NY * Major Business Management

* May 2018 – October 2020

C A R E E R H I G H L I G H T S

Fairstead Management LLC- 575 Howard Ave* Assistant Committee Manager August 2023 - February 2024

*Manage every aspect in the leasing office

*Maintain Occupancy

* Monitor OneSite affordable housing dashboard

*Process new applications through Yardi "Resident Retention *Resident appreciation events

*Maintain Delinquency

*Maintain and purge the waiting list "Project Base Section 8

*Scan all rental payments and any other payments, through *Yardi payscan Manage, direct, and supervise all maintenance and administrative staff "Process and scan all Invoices as needed *Maintain curb appeal

*Process new vendors

*Maintain contact with vendors for prices & quality of product *Process month end reports

*Attend teams and zoom meeting "PACT(Permanent Affordability Commentiment Together) Infojini Consulting -Columbia, Maryland* Section 8 Inspector April 2022 - December 2022

*Perform technical work in NYCHA housing and private housing.

*Responsible for tenants complaints to 311 regarding no heat and hot water

*Assure all appliance (Refrigerator, stove, window guard, smoke detectors are up to code)

*Tools used : Thermometer, Outlet tester, Laser Measuring Device Abacus Group-New York City *Lease Coordinator

January 2022-April 2022

*Responsible for receiving, responding to all incoming calls

*PACT(Permanent Affordability Commitment Together

*Process Invoices

*Assist with inspections for apartment units annually

*Data Entry

*Yardi System

*Make outbound calls to members for problem resolution and structured telephone outreach program to improve quality and regulatory compliance

Housing Plus Solutions Brooklyn, NY Assistant Property Manager. March 2014- December 2021

*Highly organized and meticulous

* Tenant financial information and Documentation.

* Background checks & Identification.

* Issued new license agreements, also renewed license for tenants.

* Calculate income for new and exciting tenants.

* Issue ledgers and household comp letters.

* Liaison between super and management.

* Ordered furniture for tenants and assisted tenants in turning on utilities.

* Responsible for administrative services as needed.

* Inspect each apartment in compliance with HUD and OASAS standards, and prepare apartments for occupancy.

* Work with management on rent collection, distribution of rent statements, and tenant issues related to their paying rent on time.

* Provide one-on-one motivational counseling and other helpful services that help tenants achieve their personal

goals related to housing stability +.

* Outline tenant service plans, help develop a meeting agenda and follow up on assignments that result from these meetings.

* Trained in AWARDS case management database recording all session and incidents with tenants

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