ZANDILE CLEOPATRA SIBIYA

SOUTH AFRICAN 079-***-**** ad3hze@r.postjobfree.com

PROFILE

Customer service professional with 12 years of demonstrated excellence in achieving company goals I excel in customer service, make sure I exceed the customer expectations. I have strong problem solving skills with the multitasking ability to easily handle. I am diligent because of self- discipline coupled with a sense of responsibility and accountability embedded in me. I am able to work independently in busy environments and also within a team setting. I am a hardworking, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour.

EMPLOYMENT HISTORY

Events Cinema Australia at Gold Class Host / Gold Shift Supervisor Period 2008 – 2012 (4 Years)

Reason for leaving: Coming to South Africa

Duties

Booking, Ticketing, Cash Register Operation, Customer Service, Site Operations, Team management, Hosting, Event promotion, Bar tendering, Ushering

Preparation of Red-Carpet Premier,

Preparation of Corporate event

Debt Collector at Vericred Collection

Period 2014– 2018 (4 Years)

Reason for leaving: Promoted

Duties

To render office support service process promotional and progression Keeping filling system, Prepare incoming and outgoing mail Rendering general administrative support services typing, trace debtors Negotiate payment and payment plan

Keep track of debtor’s payments, Data capture, and Legal action Negotiate installment

Call Centre Supervisor at Vericred Collection

Period 2014– 2018 (4 Years)

Reason for leaving: Retrenched

Duties

Supervising the debt collectors in my category

Assist in collectors with tracing and dealing with difficult debtor DETAILS

Residential address

No 10 Sarel Cilliers Sonhuewel

NELSPRUIT

1200

Contact details

079-***-****

ad3hze@r.postjobfree.com

Date of birth

1980-12-02

Gender

Female

Nationality

South African

Driver’s license

Code 10

LANGUAGES

English

SiSwati

Sesotho

SKILLS COMPETENCIES

Communications skills

Computer skills

Time management

Problem solving skills

Planning skills

Administrative skills

Microsoft Office skills

Interpersonal skills

Active listening skills

Supervising the debt collectors in my category, Assist in collectors with tracing and dealing with difficult debtors Responsible for administrative tasks and data capturing, Tasks possible for collector’s attendance Interviewing and hiring new staff, Training retaining staff, adhere to the code of conduct in dealing with debtors Conduction daily, weekly and monthly auditor and reporting, Plan, prepare, identify and monitor the staffing Admin task and data capturing, Monthly debtor collector review Legal Debt Collector at Boshof Attorneys

Period 2019– 2020 (1 Year)

Reason for leaving: Retrenched to covid 19 challenges Duties

Keep track of assigned accounts to identify outstanding debts Plan a course of action to recover an era outstanding payments Locate and contact debtors to inquire of their payment status Negotiate payoff deadlines or payment plans, handle questions or complaints Investigate and resolve discrepancies

Create trust relationships with debtors, when possible, to avoid future issues Update account status and database regularly

Alert superiors of debtors unwilling or unable to pay when necessary Comply with requirements when legal action is unavoidable Call Centre Agent at Lottostar

Period 3 Months

Reason for leaving: Contract ended

Duties

Answer Calls and Respond to Emails, Handle Customer Inquiries Both Telephonically and by email Updates Job Knowledge by Studying New Product, Descriptions; Participating in Educational Opportunities Research Required Information Using Available Resources, Manage and Resolve Customer Complaints Provide Customers with Product and Service Information, Enter New Customer Information into the System Update Existing the Customer Information, Process Orders, Forms, and Applications Identify and Escalate Priority Issues, Route Calls to Appropriate Resource Follow Up on Customer Calls Where Necessary

Document All Call Information According to Standard Operating Procedures Complete Call Logs, Produce Call Reports, Online chats, FICA ACT, POPI Ac Team Leader / Customer Support Agent KayaMoola MP Gaming Period April 2022 – Until present time

Duties

Performing duties allocated to the team, managing the day-to-day activities of the team. Motivating the team to achieve organizational goals, assisting the manager in organizing, planning, and implementing strategy developing and implementing a timeline to achieve targets. Delegating tasks to team members.

Identifying areas where team members need training to maximize their potential. Supervise and motivate staff to perform their best.

Coach and support new and existing Agents, Make sure all employees adhere to company's policies and guidelines. Conducting daily bad rated chats reviews creating a pleasant working environment that inspires the team.

Act as a Company representative and set an example for our staff Provide excellent leadership to develop the team for success, including communication, training, coaching, and any necessary disciplinary action.

Any ad hoc duties.

Follow Up on Customer Calls Where Necessary Document All Call Information According to Standard Operating Procedures, Complete Call Logs, Produce Call Reports Online chats, Receive, check and verify customer’s FICA documents, FICA ACT, POPI ACT

EDUCATIONAL QUALIFICATIONS

School education

Name of School : Khutsalani Secondary School

Highest grade passed : Grade 12 / Matric

Year obtained : 2008

Tertiary education

Name of Institution : University of South Africa

Qualification : BA Degree in Organizational and Industrial Psychology & Clinical Psychology Duration : Currently studying

Name of Institution : University of South Africa

Qualification : Higher Certificate in Archives and Record Management Duration : 2018- 2019

Name of Institution : Brisbane North Institute of Tafe Queensland Qualification : Completed Travel and Tourism Management Diploma (SAQA approved) Amadeus introduction course certificate

Completed Events Management Diploma (SAQA approved) Duration : 2007-2010

Other qualifications

Name of Institution : Havatech Skills Training and Employment Qualification : Certificate in Computer Literacy and Office Administration Duration : 2003

Name of Institution : Davries Ambulance Academy

Qualification : Ambulance Assistance Certificate (Level 5) Duration : 2004

REFERENCES

1. Contact person : Mr. Simon Mahlabana

Relationship : Vericred Training Manager

Contact number : 018-***-**** / 082-***-****

2. Contact person : Ms. Thando Mkhatshwa

Relationship : Lotto Star Team Leader

Contact number : 079-***-****

3. Contact person : Mrs. Prudence Cele

Relationship : KayaMoola Assistant Financial Accountant

Contact number : 078-***-****

Contact this candidate