MARIA FIGIROVA

Customer Services Representative

Spring, Texas, United States

+1-713-***-****

ad3hyg@r.postjobfree.com

www.linkedin.com/in/maria-figirova-8951a411a

WORK EXPERIENCE

April 2019-Current

Customer Services Lead

McLane Foodservice, Inc.

Houston, Texas, United States

Assisting with a high volume of calls, processing add on requests, processing credits, monitoring and communicating delivery times, will-call, KPI tracking

• Customer Service Support 2020

April 2017-March 2018

Event Specialist

Advantage Sales and Marketing

Spring, Texas, United States

Promoting products to consumers while maintaining the standards listed by the company. October 2012-March 2013

Sales Associate

Spencer's Gifts

Houston, Texas, United States

Ensuring customer service, theft prevention and handling sales January 2008-May 2011

Supervisor

BlockBuster Video

Houston, Texas, United States

* Training and opening and closing location

* Handling store issues such as maintance and minor repairs

* Training and supervising 5 or more people

October 2001-July 2005

Store Manager

Payless ShoeSource

Houston, Texas, United States

* customer service, theft prevention and handling sales

* Training 12 or more employees during new store set up and in store

* Maintained

EDUCATION

2021-Current

MBA

University of Arizona global Campus

Arizona, United States

• Business Administration

2012-2016

Bachelor of Arts in Journalism and English

Ashford University

San Diego, California, United States

May 2012- April 2016Ashford UniversitySan Diego, CA Bachelor of Arts in Journalism and English

* GPA 3.99; Gold Key Honor Society, Alpha Sigma Lambda, Mentor Champs, Magma Cum Laude

• Journalism and English

SKILLS

Customer Service Oriented Customer Service Sales Associate Retail Sales Closing Credit Analysis Marketing Mentor Advantage Sales

HONORS & AWARDS

GPA 3.99; Gold Key Honor Society, Alpha Sigma Lambda, Mentor Champs, Magma Cum Laude LANGUAGES

English - Fluent

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