Brenda Williams

Elm City, NC

Work Experience

Contact Lens Technician

Wilson Eye Associates - Wilson, NC

April 2023 to Present

• Answer phones

• Make appointments for new contact lens fits

• Train new contact lens wearers

• Place contact lens orders for patients

• Dispense contact lenses

• Inventory/order trial contact lenses

Eligibility Enrollment Specialist

EASTPOINTE HUMAN SERVICES - Rocky Mount, NC

January 2019 to August 2022

• Enrolled new members into the state system

• Updated existing patient information

• Verified member’s insurance

• Updated and end dated member’s insurance

• Added and/or extended member’s Medicaid in state’s NC tracks system

• Attended daily meetings for upcoming changes within the company

• Ran weekly and monthly spreadsheets

• Answered queue line calls for 3 hours each day

Customer Service Representative

Eyecare Center - Wilson, NC

October 2018 to December 2019

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Inventoried spreadsheets

• Operated the cash register

• Verified insurance

Optometric Technician

Richard Langellotti OD & Associates

January 2013 to October 2018

• Answer phone calls

• Make appointments

• Check patients in for appointments

• Look up insurances and quote prices to patients

• Pretest patients on autorefractor and tonometer for their optometrist appointment

• Visual field test patients to check peripheral vision Assistant Manager

Dollar General

May 2007 to December 2012

Assist and support with the daily operations of the store including inventory and merchandising

Increase profits through efficient and accurate recordkeeping, daily operation, and dedication to customer service

Foster personal and professional growth of co-workers through leadership facilitation and accountability

Medical Records Assistant

Wilson-Greene Mental Health

January 2004 to May 2005

Responsible for all functions related to the primary goal providing client records

Diagnosis and warrant the treatment and end results for all clients served

Record maintenance, statistical reporting, quantitative analysis, confidentiality and release of information

Public Information Assistant lV

Wilson-Green Mental Health

January 2002 to January 2004

Answer phone calls and direct to proper personnel

Check in clients, schedule appointments for the doctors

Bill clients for services received, receive and post payment from clients, and process Data Entry Operator

Wilson-Green Mental Health

November 2000 to January 2002

Entered original data, corrections and adjustments into the center's computer

Review data received for accuracy before entering it into the computer and checked all data for accuracy

Obtained and generated reports and information from to assist the coordinator's efforts and responsibilities

Processing Assistant III

Department of Social Services

January 1999 to August 2000

Researched identified processed, and distributed mail from post office throughout the agency

Ordered supplies, papers forms, and necessary agency items to assist with daily operations and service to customers

Provided services in various areas including customer service and file room, allowing for integration of skills

Bookkeeper

Winn-Dixie

June 1993 to December 1998

Responsible for answering telephone and customer service, ordering currency and coins from bank

Preparing money deposits, balancing terminals, filing, typing, in charge of large sums of money

Training new employees, handing returned checks and bookkeeping Education

Associate of Applied Sciences in Medical Office Administration Wilson Community College - Wilson, NC

August 2010 to May 2015

High school diploma in Business Ethics

W.E. Garnett Christian Academy - Elm City, NC

June 1992

Skills

• Quantitative Analysis

• Qualitative Analysis

• Insurance Verification

• Medical Records

• EMR Systems

• Data Analysis

• Research

• Medical Coding

• Medical Billing

• Accounts Receivable

• Statistical Analysis

• Medical Scheduling

• Medical Terminology

• Data Visualization

• ICD-10

• Medical Office Experience

• Accounting

• Microsoft Excel

• Data entry

• Microsoft Office

• Microsoft Word

• Communication skills

• Customer service

• Microsoft Powerpoint

• Customer support

• Windows

• Financial services

• Documentation review

• ICD coding

• Data collection

• CPT coding

• Office experience

• Typing

• Clerical experience

• Cash handling

• Data collection

• Customer service

• Medical records

• Medical terminology

• Research

• Document management

• Documentation review

• HIPAA

• ICD-10

• Continuous improvement

• EMR systems

• Windows

• Cash register

• ICD-9

• Records management

Certifications and Licenses

Driver's License 8601221

August 2019 to December 2025

Assessments

Administrative assistant/receptionist — Proficient September 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

October 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Protecting patient privacy — Proficient

October 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Recruiting — Proficient

November 2022

Managing the candidate sourcing and selection process Full results: Proficient

Spreadsheets with Microsoft Excel — Completed

October 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Office manager — Proficient

October 2022

Scheduling and budgeting

Full results: Proficient

Case management & social work — Proficient

November 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Medical terminology — Proficient

September 2022

Understanding and using medical terminology

Full results: Proficient

Work style: Professionalism — Proficient

September 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Retail customer service — Completed

September 2022

Responding to customer situations in a retail setting Full results: Completed

Call center customer service — Proficient

September 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical receptionist skills — Proficient

August 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Verbal communication — Proficient

August 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service — Completed

September 2022

Identifying and resolving common customer issues

Full results: Completed

Scheduling — Proficient

December 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Principles of accounting — Completed

January 2023

Preparing financial records according to federal policies Full results: Completed

Medical billing — Completed

October 2022

Understanding the procedures and forms used for medical billing Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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