Shannan Strawn

Talented Support Specialist with *5 years of positive experience. Well qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Technology inclined professional, possesses strong troubleshooting capabilities and customer oriented attitude.

25 Christian Woods Lane se.

Conyers ga, 30013

470-***-****

ad3hxg@r.postjobfree.com

EXPERIENCE

Afni/ Verizon, Remote-Virtual Customer Support Specialist

Nov 2022- Jul 2023

*Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

*Monitored systems in operation and quickly troubleshoot errors.

*Utilized ticketing systems to track customers requests and prioritize urgent needs.

*Designed and developed data pipelines to acquire, clean and process data.

*Self motivated, with a strong sense of personal responsibilities.

*Provides general administrative support including scheduling meetings,making travel arrangements and managing documentation.

*Documented and distributed meeting notes to identify, analyze and improve workflow.

*Maintained and organized all shared drives, documents and spreadsheets in google and microsoft workflow.

*Experienced with productivity tools such as Slack, Zoom, Google Docs, and Sheets.

*Updated spreadsheets and created presentations to support executives and boost team productivity.

Collaborated in cloud environments such as Oracle, Sales Force, Adobe and Google workspace.

Fleetcor/ Comdata, Remote- Sales Development Representative

Mar.2020- Jul 2022

*Established relationships with prospects and customers to promote and customers to promote products understanding and drive sales growth.

*Developed and maintained positive relationships with key decision making and influencers.

*Utilized Salesforce to manage sensitive client information and update existing and new clients.

*Won new businesses by articulating the full value of companies capabilities to prospects.

*ZoomInfo Specialist.

*Developed advanced understanding of products and services to react to customers objections, competitive questions and FAQs.

*Connected and made relationships with CFOs and COOs of companies as well as close relations with respective departments.

*Oversaw personal and professional calendars and coordinated appointments for future events.

*Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp.

Updated spreadsheets and created presentations to support executives and boost team productivity.

*Collaborated in cloud environments such as Oracle, Zoom, Adobe and Google work spaces.

* Handled incoming mail, bills and invoices and completed appropriate actions.

Los Charros North, Conyers,GA-General Manager of Operations

Jul 2015- Dec 2020 April 2018-Oct 2020

*Developed and implemented strategies to increase sales and profitability.

Managed budget implementation, employee reviews, training, schedules and contract negotiations.

*Monitored financial stability and long term organizational growth.

*Drove year-over-year business while leading operations, strategic vision and long range growth.

*Close relations with account receiving and accounts payable. Vendor Knowledgeable. Payroll and accounting for the whole staff and restaurant.

Prepared weekly scheduling and assigned tasks to staff to maintain organized shifts and smooth operations.

*Oversaw training of more than 70 team members.

Hawthorn Suites Hotels by Wyndham, Conyers,GA- Personal assistant to hotel manager

April 2018-Oct 2020

*Oversaw personal and professional calendar and coordinated appointments for future events.

*Maintained appropriate filings of personal and professional documentation.

*Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

*Responded to emails and other correspondence to facilitate communication and enhance business processes.

*Displayed absolute discretion at handling confidential information.

*Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUps.

*Maintained and organized all shared drives, documents and spreadsheets in Google work space.

*Documented and distributed meeting notes to identify, analyze and improve workflow.

*Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.

*Collaborated in cloud environments such as Oracle, Google Work space, Adobe, Zoom.

Newton High School,Covington,GA-Diploma

Sept 1999-June 2003

Graduate

OASA/Orthodontic Assistant School of Atlanta,Norcorss,GA-Orthodontic Assistant

Jul 2003- Jul 2004

*Assisted the Orthodontist in all aspects of dentistry

SKILLS

*Technical Support

*Outlook Expert

*Attention to detail

*Data collection Expert

*Multi platform Expert

*Product Knowledgeable

*quality assurance

*Face paced environments

*call management

*Microsoft word, excel, office

*Cross functional Coordinator

*Performance monitoring

LANGUAGES

English/ Native

Spanish/ Advanced

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