User Support End

Paul L. Brown

Chiloquin, OR ***** 913-***-**** *******@*****.***

IT Professional

IT Professional with extensive and wide-ranging experience across hardware, software, database administration and networking. Researches, learns and implements emerging technology to achieve cost savings and improve performance and productivity. Oversees large, critical, computer and telecom system operations, designs customizations that minimize manual entry errors, and ensures project financial integrity by verifying accurate and consistent set-up and configuration.

Areas of Expertise

System design System support Networking Hardware Software Database Administration Metadata End-user support Project management Telecommunications Wireless Fiber MSSQL ERP MS Dynamics SL MS SSIS/SSRS Scribe Insight Crystal reports Professional Experience

Optiv Security, Overland Park, KS 3/2005-6/2023

IT Application DBA

Performed daily administration, database backup and restore, and disaster recovery for Microsoft Dynamics SL, Microsoft SSIS and Scribe Insight. Developed, maintained, and troubleshot VBA customizations for Microsoft Dynamics SL.

• Developed, validated, created, maintained and secured reports for business applications using Crystal and MSSQL report services.

• Analyzed, deployed, and maintained an enterprise Microsoft SQL Report Server, for Business Intelligence, to support Fishnet Security’s business model.

• Provided end user support for application issues, enhancements, and training requests.

• Monitored, validated, and tracked software contractor enhancements and break/fixes projects/tasks.

• Analyzed, developed, and maintained database integration scripts for accounting, project, CRM, and IT purchasing and inventory software.

• Analyzed and maintained constraints of metadata to ensure data accuracy.

• Developed and maintained integration monitors and reports to verify data integrity.

• Analyzed business processes and workflows to design customization code to minimize manual entry input errors.

• Ensured financial integrity of professional services projects by verifying accurate and consistent project setup and configuration.

• Maintained and optimized SQL server backups, restore, and disaster recovery.

• Developed and maintained documentation for all projects, tasks, database change control, and SOPs. Additional Experience

Precious Moments Inspiration Park, Carthage, MO 8/2000-3/2005 IT Manager

Oversaw operations of large computer and telecommunication systems critical to operations of retail, ticketing, food services, accounting, hotel, and attractions.

• Designed, deployed, and maintained Windows Active Directory, security-based policies, pure DNS and native Windows based systems and WAN synchronization. Utilized IBM servers and workstations with Windows 2000/XP Pro.

• Designed and installed network infrastructure with fiber, RS232, and category 5 wiring.

• Administered AIX 4 IBM Unix and Linux-based servers, performing scheduled maintenance, wrote shell scripts for custom procedures, troubleshooting hardware and software issues, backup/restore, and provided end-user support.

• Designed, implemented and maintained network protocols, including VLAN and TCP/IP using Cisco 4layered switches, Cisco routers and Cisco Pix firewall.

• Deployed and supported Citrix Metaframe, with secure VPN and RAS connectivity, to deploy required applications for business systems.

• Maintained upgrades, support, and administration of Microsoft SQL 2000, Pervasive SQL 2000i, MySQL 4, Great Plains accounting, Counterpoint point-of-sale, trend accounting and point-of-sale, Gateway ticketing sales, Micro 8700 food services, Micros Fidelio Hotel system, Exchange mail server, Veritas Executive backup, Microsoft XP Office suite, IP Monitor, Imail server, and Symantec Corporate Antivirus Edition.

• Installed and maintained HP LaserJet series, Okidata and Genicom printers, IBM PC workstations, APC backup units, IBM Netfinity and Xseries rack mounted servers.

• Developed strategic plans, long-range operating plans, and departmental policies.

• Planned, prepared, and administrated departmental budget for all IT functions.

• Developed and maintained websites with ecommerce presence. Hunter Technology Services, Carthage, MO 6/1998 - 8/2000 Technology Consultant

Established new business, for local business owner, offering network and computer service and sales.

• Setup vendors and distributors for service and inventoried parts.

• Offered onsite service and network support for third-party service providers.

• Established authorized resellers and warranty companies for service and sales.

• Managed software to maintain inventory, sales, and service calls.

• Designed and deployed market strategies to advertise services offered.

• Handled computer and network related sales and service calls.

• Provided network support on Novell and Windows NT networks for local businesses. Education and Professional Development

● Missouri Southern State University, Joplin, MO Associate of C.I.S. Certifications

• Network+ Technician.

• A+ Computer Technician.

• Netware 5 Administrator (CNA).

Training

• Interconnecting Cisco Networking Devices.

• Windows Server 2008 R2.

• Proxim Wireless WAN and Enterprise Networking.

• Gateway Ticketing POS and Modules Training.

• 3M Volition Network Fiber Solutions.

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