Tracy Morgan

**** ****** ***

Kansas City, KS ***04

ad3hve@r.postjobfree.com

913-***-****

*Excellent communication skills with clients, computer skills and Internet skills

*Proficient in the use of Microsoft Office programs; Type (45 wpm) KSHP (30,000).

*Personal qualities include reliability; team player; self-starter; sound judgment.

*Can offer a strong work ethic and organizational skills utilize previous experience.

*Enthusiastic professional and provide accurate Customer Service.

*Authorized to work in the US for any employer.

*Documents and Investigates losses to determine cause of all activity to support the outcome of each claim file.

* Receive and process incoming telephone requests, voice mails and emails/Via from members, and clients.

* Log and track calls, also run daily reports. Authorized to work in the US for any employer.

Work Experience

Intern Revenue Services Kansas City, Missouri

Clerk (GS5) 05/2022 - 03/2023

Utilize tax software program to electronically file state and Federal income tax returns

working with Property Tax Analyst in compiling information, entering tax bills, processing payment, for all Business license tax returns.

Maximus Insurance Company - North Kansas City, Missouri

Customer Service Representative 05/2019 - 12/2021

Managed customer accounts, answer all question concern billing issues and order inquiries. Providing referrals for Specialist, Primary Doctors. Resolving issues, speaking directly to insurance company or website for insurance verification. Faxing and Via. etc

Optum Rx Overland Park, Kansas

Pharmacy Technician (Certified) 11 / 2018 – 04/2019

Certified Pharmacy Technician. I'm responsible for assisting licensed pharmacists in the administration and handling of prescription drugs for patients. Primary duty of a mail order pharmacist is to provide customers with their prescription medications, filling new or onetime prescriptions. As well as managing any refills as needed.

KU Medical Center Kansas City, KS

Environment Services Techician 11/2017 - 11/2018

Maintaining health and Safety, of the Facility to keep patients and staff members safe with proper medical cleaning and provented infection transmission and following all HIPPA guidelines and trained. And frequent communication between Health care provide and Techician.

USA 800 Kansas City, MO

Customer Service Representative 08/ 2016 – 01/ 2017

Assisting customer, with information for their food assistant benefit, though the State, sending Statement for billing issues, providing total numbers of benefits available per customer, disputing issue, concerning benefits. Redirection customer to correct department and providing government or state Phone56t numbers and locations.

Apria Healthcare Overland Park, KS

Suspended Billing Representative 03/2011 - 07/2016

Insurance verification for accuracy and updated information, Obtains Clinical information needed for order processing. Maintains appropriate documentation received, conduct follow up. Demonstrating professional etiquette and courtesy. Complies with HIPPA guidelines.

Securitas Kansas, City, Mo

Security Guard / Supervisor 08/2014 - 01/2016

Manages security guard staffing. Disciplinary actions and evaluations. Resolving issues and conducting meeting. Schedules, Payroll Time Sheet, perform administrative responsibilities such as checking faxes and mail on a daily basis.

Education: High School Dipolma June 1986

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