Customer Service Representative
Resume:
Olivia Court
Customer Service Representative
Winder, GA 30680
**********.****@*****.***
EXPERIENCE
AirMaster Heating and Cooling, Inc - Winder, Ga
Customer Service Representative/Dispatcher
July 2023-October 2023
● Answer incoming calls and emails
● Schedule customers for service calls and regular maintenance
● Locate and order equipment for new installations
● Managed facebook and instagram
● Dispatched (routed multiple technicians to ensure efficient time management)
● Assisted Office Manager with clerical work (filing, label making, etc)
● Created new promotions monthly and marketing for promotions
● Created flyers and advertisement
Bardi Heating, Cooling and Plumbing - Norcross, Ga Call Center Representative
September 2022-April 2023
● Answered large volume of calls daily
● Met daily goal of 120-200 calls each day
Mingledorffs, Inc - Norcross, Ga
Inside/Counter Sales
March 2017-July 2017
● Entered parts orders
● Pulled parts orders from warehouse
● Answering large volume incoming calls as well as handled in person customer orders
SKILLS
● Clear
Communication
● Tenacity
● Goal-oriented
● Ability to read
customers
● Creative
● Resourceful
● Emotionally
intelligent
● Attentiveness
● Willing to learn
● Works well with
others
● Active listener
● Empathy
● Patience
● Problem-solving
● Product knowledge
● Time management
● Adaptability
● Persuasion
● Housecall Pro
Stuart Pro Heating and Air, Inc - Buford, GA
Customer Service Representative, Dispatcher
January 2016-February 2017
● Answer incoming calls and emails
● Schedule customers for service calls and regular maintenance
● Locate and order equipment new installations
● Dispatched (routed multiple technicians to ensure efficient time management)
● Assisted Office Manager with clerical work (filing, label making, etc)
● Scheduled with builders the start ups of new construction homes
● Received technician work orders with parts to be ordered.
● Built relationships with all the major vendors in the Atlanta are Count On Tools, Inc - Gainesville, Ga
2012-2015
● CNC machine operator
● shipping and receiving
● Inventory
● Quality Control
● Customer sales orders
● Payment processing
Guilford Immediate Care - Gainesville & Oakwood, Ga 2010-2012
● Medical Assistant
EDUCATION
Regional Evening School, Jefferson, GA— Highschool Diploma
Graduated 2009
Google Review Mentions
October 2023
“I received ventilation for my nail salon. The price was TOP NOTCH. The staff is extremely professional and absolutely amazing. If you are in need of any HVAC services this is the place to go. FAST, EFFICIENT, And GREAT PRICES. Justin was my HVAC technician and he did an amazing job, he also educated me. As a women, I finally didn’t feel like someone was getting over on me. This company is Amazing. Also, Olivia is extremely software
● Service Titan
software
● Microsoft office
nice..”
“Excellent communication and customer service! Olivia and Ronnie were great to work with!”
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