Olivia Court

Customer Service Representative

**** ********* **.

Winder, GA 30680

706-***-****

ad3hub@r.postjobfree.com

EXPERIENCE

AirMaster Heating and Cooling, Inc - Winder, Ga

Customer Service Representative/Dispatcher

July 2023-October 2023

● Answer incoming calls and emails

● Schedule customers for service calls and regular maintenance

● Locate and order equipment for new installations

● Managed facebook and instagram

● Dispatched (routed multiple technicians to ensure efficient time management)

● Assisted Office Manager with clerical work (filing, label making, etc)

● Created new promotions monthly and marketing for promotions

● Created flyers and advertisement

Bardi Heating, Cooling and Plumbing - Norcross, Ga Call Center Representative

September 2022-April 2023

● Answered large volume of calls daily

● Met daily goal of 120-200 calls each day

Mingledorffs, Inc - Norcross, Ga

Inside/Counter Sales

March 2017-July 2017

● Entered parts orders

● Pulled parts orders from warehouse

● Answering large volume incoming calls as well as handled in person customer orders

SKILLS

● Clear

Communication

● Tenacity

● Goal-oriented

● Ability to read

customers

● Creative

● Resourceful

● Emotionally

intelligent

● Attentiveness

● Willing to learn

● Works well with

others

● Active listener

● Empathy

● Patience

● Problem-solving

● Product knowledge

● Time management

● Adaptability

● Persuasion

● Housecall Pro

Stuart Pro Heating and Air, Inc - Buford, GA

Customer Service Representative, Dispatcher

January 2016-February 2017

● Answer incoming calls and emails

● Schedule customers for service calls and regular maintenance

● Locate and order equipment new installations

● Dispatched (routed multiple technicians to ensure efficient time management)

● Assisted Office Manager with clerical work (filing, label making, etc)

● Scheduled with builders the start ups of new construction homes

● Received technician work orders with parts to be ordered.

● Built relationships with all the major vendors in the Atlanta are Count On Tools, Inc - Gainesville, Ga

2012-2015

● CNC machine operator

● shipping and receiving

● Inventory

● Quality Control

● Customer sales orders

● Payment processing

Guilford Immediate Care - Gainesville & Oakwood, Ga 2010-2012

● Medical Assistant

EDUCATION

Regional Evening School, Jefferson, GA— Highschool Diploma

Graduated 2009

Google Review Mentions

October 2023

“I received ventilation for my nail salon. The price was TOP NOTCH. The staff is extremely professional and absolutely amazing. If you are in need of any HVAC services this is the place to go. FAST, EFFICIENT, And GREAT PRICES. Justin was my HVAC technician and he did an amazing job, he also educated me. As a women, I finally didn’t feel like someone was getting over on me. This company is Amazing. Also, Olivia is extremely software

● Service Titan

software

● Microsoft office

nice..”

“Excellent communication and customer service! Olivia and Ronnie were great to work with!”

Contact this candidate