MANOJ VERMA

INDIAN

Shatak Residency, Flat no.*04,Block A, Beside

Sarthi Bungalows, Near Tara Towers,

Karamsad Vidyanagar Road

+91-942*******

ad3hu3@r.postjobfree.com

EDUCATION

NAGPUR UNIVERSITY, MAHARASHTRA

DISTINCTION

(1995 - 1999)

BE MECHANICAL

Studied in a well-reputed college and

learned the necessary skills needed for

the mechanical industry.

SKILLS

MS OFFICE

CUSTOMER SERVICE

TECHNICAL SUPPORT

LEADERSHIP

BUSINESS COMMUNIUCATION

TECHNICAL ANALYSIS

PROCESS IMPROVEMENT

METHODOLOGY

ANALYZING AND PLANNING

QUALITY ASSURANCE

RELATIONALSHIP MANAGEMENT

LANGUAGES KNOWN

ENGLSIH HINDI

A result oriented Mechanical Engineer with 22+ years of experience in service and maintenance of heavy mining equipment with various customers in the business of Construction, Power, Steel from various sectors.

EXPERIENCE

COLUMBIA MACHINE ENGINEERING(I) PVT. LTD. (VADODRA, GJ) HOD(CUSTOMER SUPPORT) & SENIOR MANAGER (2023 - Present) RESPONSIBLE TO: DIRECTOR

My Responsibilities :

Promoting Machine Sales.

Managing Spare Sales & Service Team.

Handling Customer Service and Satisfaction

Visiting sites and meeting customers across India. Erection and Commissioning of a plant that includes batching, mixing & brick- making machines.

Reducing the warranty costs by analysing the nature of failure and implementing improvements.

EIMCO ELECON(INDIA) PVT. LTD. (ANAND, GJ)

DEPUTY MANAGER (2006-2022)

[FROM JANUARY 2013]

My Responsibilities:

Leading After Sales Support Department.

Analyzing failure issues and reducing warranty costs. Developing the trained service team at Headquarters. Providing Training to Dealers to improve service support. Ensuring timely validating of assembling and commissioning of machines. Providing prompt service support to minimize breakdowns. Organizing the workshop on servicing construction equipment & promoting spare cells.

SENIOR TECHNICAL EXECUTIVE (DHANBAD, JHARKHAND)

[FROM MAY 2006 to DECEMBER 2012]

My Responsibilities :

Ensuring the timely completion of projects as per target time. Conducting the failure investigation analysis for overall reliability improvement. Planning and implementing preventive as well as predictive maintenance schedules.

Collaborating with the sales team to identify opportunities for upselling support services.

Regularly visiting the project site to ensure the availability of equipment for operation.

WALIRAM TANEJA MINES PVT. LTD. (DHANBAD, JH)

SERVICE ENGINEER (2003-2006)

My Responsibilities:

Handling Construction Equipments(L&T Excavators).

Servicing of machine working in BCCL, Dhanbad.

Enquiry generation for Spare Parts.

VIVEK EARTHMOVERS PVT. LTD. (DHANBAD, JH)

TECHINCAL SUPERVISOR (2000 - 2003)

My Responsibilities :

Handling Construction Equipments.

Servicing of machines working in Private and Coal Sector.

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