ROSEMARY

KANDA

TELECOM PROJECT MANAGER

PROFILE

CONTACT

An experienced Telecommunications professional with over 30 years of experience working for the public and private sectors. Results-oriented specialist with a solid infrastructure support, network management, and project management background. Experience managing, controlling, and monitoring networks, maintaining optimal network operations, and providing real-time management and monitoring functions for international voice, voice-over IP, and data services. Agile Project Management Practitioner and a Prince2 Project Management certified professional who has also completed a series of Project Management Professional (PMP) ATP Bootcamps with Percipio. Efficient problem solver with a commitment to delivering exceptional results.

+642*-****-***

ad3htx@r.postjobfree.com

LinkedIn.com/in/rosekanda

114 Guildford Drive

Paraparaumu Beach

Paraparaumu 5032

Wellington New Zealand

EXPERIENCE

GLOBAL TECHNICAL ASSURANCE & PROJECTS

Symbio Global, Wellington March 2016 - NOW

Projects Scoping

Projects Planning

Projects Scheduling

Projects Management

Projects Governance

Projects Information Discovery workshops

Projects Data Intelligence Verification workshop

Projects Knowledge Gathering workshops.

Projects Buy-In workshops

Project Documentation

Project Coordination

Resource Gathering and Monitoring

Information Gathering

Manage, control, and monitors networks.

Maintains optimal network operations across various platforms, mediums, and communication channels.

Provides real-time management and monitoring functions for international voice/voice over IP and data services on a 24x7 basis.

Supports the company's value-added services by monitoring and managing network elements utilising the network management system and several ticketing systems.

Provides problem analysis and coordinates repair and restoration efforts with internal and external support groups.

Responds to breaches in quality of service raised through alarms, customer tickets, and vendor tickets.

and vendor tickets.

Calls rerouting to commercially viable alternatives while working with vendors and underlying carriers.

Provides solutions, support, and maintenance of the International Voice and VOIP network.

Remotely monitors network elements, isolates faults, and manages the repair process for Softswitch platforms, STP platforms, MPLS network devices, and various network devices.

Manages system or network-reported alarms and responds to customer requests/tickets.

Monitors and reacts to QoS reports and manages workflow life cycle according to business rules for planned/unplanned cases/trouble/tickets/permits.

Diagnoses faults and manages service restoration activities.

Manages trouble referrals to the supplier or 3-level SME support if unable to resolve within specified MTTR period.

Manages enquiries or requests for information from stakeholders and customers.

Performs and manages shift routines.

Monitors tests and resolves QOS degradation.

Performs tasks following the operational process and procedures.

Manages updates on shift handovers.

EDUCATION

2022

PROJECT MANAGEMENT PROFESSIONALS 35 HR BOOTCAMP WITH PERCIPIO

Project Management Institute (PMI)

2018 and 2021

PRINCE2 PROJECT MANAGEMENT

AGILE PROJECT MANAGEMENT PRACTITIONER CERTIFICATION

ALC Training Pty Ltd

2015

SYSTEM CENTRE CONFIGURATION MANAGER (SCCM), USING HYPER –V TO CONFIGURING MP, DP, DEVICES, USERS, VIRTUAL MACHINES, VIRTUAL SERVERS, END-USER DEVICES

Auldhouse Training Centre Wellington

2010 – 2013

BACHELOR OF INFORMATION TECHNOLOGY (BIT)

– NETWORKING MAJOR

Wellington Institute of Technology

Manukau Institute of Technology

INFRASTRUCTURE SUPPORT ENGINEER DATA

Royal New Zealand Police, Wellington December 2014 - February 2016

Supported, maintained, and provided solutions for enterprise infrastructure environments to ensure systems integrity, availability, reliability, and optimal performance.

Managed Cisco routers, switches, end-user devices, virtual and physical servers, LAN, WAN network infrastructure, and data management for RNZP.

Implemented new solutions and services while performing proactive maintenance and enhancements to the infrastructure environment.

Maintained technical skills and appropriate business knowledge for infrastructure and services in the infrastructure environment.

Ensured key systems had high availability, responded to issues immediately, and prioritised issues following business practice and policy.

Applied Level 3 Infrastructure Support services to meet business requirements defined in the Infrastructure Service Level Requirements/Agreement, including coordination/escalation across other support teams.

Made effective judgments and decisions and took ownership of problems, leading to precise corrective measures.

Advised on resource requirements (hardware and personnel) to meet agreed customer requirements cost-effectively.

Monitored Infrastructure Support services availability specified by the customer in the service level agreement and coordinated/escalated to other teams.

SENIOR SYSTEMS SUPPORT SPECIALIST

Spark Digital, Auckland January 2013 -November 2014

Reported to the Telecom Business Management Centre Manager (BMC)

Provided 24x7 problem-solving, analysis, and monitoring of CISCO routers and switches.

Managed network upgrades and segregation.

Maintained the security infrastructure of the organisation.

Provided on-site and remote support to clients for server and desktop environments.

Participated in assigned projects.

Liaised directly with partners and suppliers for technical product support.

Escalated client issues internally within Gen-i following escalation guidelines.

Was responsible for maintaining accurate records of work completed and time spent.

Supported Wintel and Unix servers (SCOM), patching cycle preparation and patching of Windows servers.

Supported load balancers deployed in Telecom networks and network devices.

Monitored international voice services following quality of service (QoS) performance levels.

Diagnosed faults and managed service restoration activities using different tools.

Managed system or network reported alarms and workflow and mentored junior engineers.

Provided level 2.5 - 3 support for all Telecom and Gen-1 help and service desks.

INTERNATIONAL SERVICE SUPPORT SPECIALIST

Spark Digital, Wellington July 2005 - January 2013

Manage, control, and monitors networks.

Maintains optimal network operations across various platforms, mediums, and communication channels.

Provides real-time management and monitoring functions for international voice/voice over IP and data services on a 24x7 basis.

Supports the company's value-added services by monitoring and managing network elements utilising the network management system and several ticketing systems.

Provides problem analysis and coordinates repair and restoration efforts with internal and external support groups.

Responds to breaches in quality of service raised through alarms, customer tickets, and vendor tickets.

and vendor tickets.

Calls rerouting to commercially viable alternatives while working with vendors and underlying carriers.

Provides solutions, support, and maintenance of the International Voice and VOIP network.

Remotely monitors network elements, isolates faults, and manages the repair process for Softswitch platforms, STP platforms, MPLS network devices, and various network devices.

Project Planning, Scheduling, Scoping, and Resource Management

Stakeholder Engagement and Management

Risk and Quality Management

Critical Path Analysis, Change Control, and Scrum Master Skills

Project Documentation and Jira Project Management Tracking Tool

Microsoft Projects

Smartsheet

Power BI

Jira

PROJECT MANAGEMENT:

February - August 2021: Project Coordinator for Jeeves Ticketing Tool Project and Discovery Workshops

August - December 2021: Waka Project Training, A2P SMS testing, and CPaaS Sales Data Intelligence Project - Discovery Workshop

NETWORKING:

Team building exercises and Vendor Management, support, and SLA monitoring.

Liaising and collaborating with vendors in infrastructure maintenance and alarm monitoring for network availability and optimisation.

Fostering long-term relationships with internal and external customers and vendors

COMMUNICATION:

Providing timely notifications, reports, and status updates and managing Project Communication Plan

Organizing and documenting processes and defining communication types and expectations.

CONTRACT MANAGEMENT:

Vendor Management, support, and SLA monitoring for project deliveries and infrastructure maintenance.

Fostering long-term relationships with customers and vendors in telecom voice and data spaces.

PLANNING AND ORGANISING:

Training, workshops, documentation, and testing for projects.

PRIORITISING:

Prioritising tasks, assignments, user stories, and resource management.

EXPERIENCE (CONTINUED)

SKILLS

Contact this candidate