Tammy N. Crampton

**** ***** **** ********** ** *1782

ad3htl@r.postjobfree.com

240-***-****

Profile: Proven record of internal advancement within myriad businesses including Office Management, Human Resources, Finance and Retail Management. Experienced in direct professional customer contact, both internally and externally. Ability to thrive in a fast pasted changing environment. Areas of expertise include: Talent Acquisition, Federal Fair Lending Compliance, Microsoft Office and Customer Service.

Experience:

Mir Neurology 11110 Medical Campus Rd 2021-Present

Hagerstown, MD 21742

Executive Assistant/Human Resources

Managed the schedules for Dr. Mir, Mrs. Mir and their children; including international travel plans, meetings, health appointments, school information, Etc.

Prioritized emails, phone calls and gathered all relevant documentation needed for meetings.

Worked front Desk in Neurology office, scheduled all appointments, including procedures and tracked those appointments.

Placed all new hire postings in indeed, followed up with applicants as well as interviewed all potential candidates.

MACYS Inc. / Bloomingdales 333 Caperton Blvd 2019-2021

Martinsburg, WV 25403

Talent Acquisition Coordinator/Human Resources

Identify hiring needs by reviewing reports and establishing relationships with local leaders and centralized partners.

Manage candidates through Applicant Tracking System, collaborating to complete job templates where appropriate.

Order and monitor Background Checks and Drug Screening.

Oversee new hire paperwork, orientation, and associate badges.

Provide resources to new hires regarding benefits, including direct deposit, tax forms and AskHR.

Obtain system access for new hires as needed.

Participate in company required compliance audits, including I-9 re-verifications and required postings.

Seasonal Colleague Support/Human Resources

Interacted with all levels of management regarding a wide variety of topics that included consultation to management on various HR related laws, policies and practices; ensuring legal compliance.

Responded promptly to high level employee relations events, including, Reasonable Suspicion and Workplace Violence.

Partnered with management to coach colleagues as necessary.

Communicated employment decisions via phone, email and in person to colleagues.

USDA – Rural Development 1260 Maryland Ave. Suite 200-****-****

Hagerstown, MD 21740

Area Loan Technician/Office Manager 2010-2015

Liaison to applicants applying for a federal mortgage or home repair grant/loan program.

Prepared mortgage application, analyzed documents.

Responsible for acquisition of supplies by price comparison.

Greeted general public assessed their need for assistance and forwarded them to the proper personal.

Scheduled and facilitated meetings using Microsoft Outlook, Live Meeting, and teleconferencing.

Created and maintained a detailed Excel Spread Sheet to identify applications in process and items needed for a final decision.

CITIMORTGAGE 5280 Corporate Drive Frederick, MD 217**-****-****

User Acceptance Testing 2007-2009

Top performer, one of thirteen employees chose to remain after national mass site closings.

Traveled to remote sites for the purpose of training employees and management on procedure implementation.

Independently booked travel plans, including airfare, hotel and rental car. Insuring corporate policy was observed.

Worked test scripts with little or no supervision to approve or challenge possible procedural changes.

Scheduled and facilitated meetings using Microsoft Outlook, Live Meeting, and teleconferencing in order to calibrate testers.

Inside Sales Representative 2006-2007

Assigned to support the sites top producing account executives.

Managed 500 plus loans in personal pipeline with little or no supervision.

Applied knowledge of Federal Fair Lending laws daily to ensure accurate and legal processing of sensitive information.

Applied product knowledge and training to advise third party brokers on the best loan options for their borrowers.

Returned Customer calls in a timely manner emphasizing quality customer contact.

Effectively handled escalated customer service calls by negotiating a satisfactory compromise; usually effecting the brokers yield spread or extension of a locked rate.

Senior Loan Processor 2001-2007

Independently processed new loan applications daily.

Created a processing manual used to train new employees on company rules and regulations.

Trained new processors.

Organized team building exercises.

Constantly met and exceeded department goals for input and customer response.

Scheduled Loan closings with brokers and title companies.

Education

Hagerstown Community College – Business Administration 3.0

Contact this candidate