**** *. ***** ******. #***, Fairfield, CA ***** 707-***-**** ad3htj@r.postjobfree.com

REYANNA TOSCANO

CUSTOMER SERVICE / RETAIL MANAGEMENT

“Initiative-taking professional who demonstrates an elevated level of performance and organization. I excel when working in a challenging environment where deadlines and multitasking are a requirement.”

HIGHLIGHT OF SKILLS

Financial & Business Acumen

Retail Management

Shipping/Receiving

Payroll Management

Data Entry/Clerical

Organized & Detailed

Effective Listening Skills

Relationship Management

Problem Solving & Decision Quality

RELEVANT EXPERIENCE

Senior Management

Coordinating the day-to-day workflow of Team Members in the operation; supports Team by providing direction.

Monitor the store’s level of performance, identifying opportunities to increase productivity and efficiency.

Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.

Assists customers in locating various products, resolving complaints, or providing information.

Ensures compliance with all policies and procedures through regular meetings and training of team members.

Retail Store Manager

Responsible for all retail and e-commerce day-to-day operations.

Managed controllable expenses, labor budgets, and identified opportunities to increase profits.

Strategically analyzed the schedule to ensure the staffing plan meets business needs.

Proactively hired a team to ensure staffing levels meet the needs of the business.

Managed and assessed staff performance through consistent feedback, coaching, and performance appraisals.

Built constructive and effective relationships to present ideas and directions that lead others to action.

Achieved the store’s financial performance goals in the areas of productivity, labor, and other expenses.

Developed systematic approaches in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment.

Planed, coordinated, and executed all Merchandise Calendar direction, campaigns, and sales promotions.

Forecasted/Re-forecast business trends focusing on productivity to meet sales goals.

Demonstrated desired behaviors for staff including driving sales, managing difficult and/or complicated sales, cash management, inventory, and follow-up with customers.

Enforce all company policies and procedures, including health, safety, security, and inventory control.

Retail Customer Service

Inventory stock and reordered when inventory dropped to a specified level.

Ticketed, arranged, and displayed merchandise to promote sales.

Exchanged merchandise for customers and accepted returns.

Watched for and recognized security risks and thefts and know how to prevent or manage these situations.

EMPLOYMENT HISTORY

Senior Management Seven Flags Carwash, Fairfield, CA 01/2023 – Present

OMNI Store Manager BEVMO, Fairfield, CA 07/2020 – 12/2022

Assistant Store Manager BEVMO, Fairfield, CA 08/2008 - 07/2020

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