Kimberly Calhoun **** Southlea, Houston, *****

346-***-****

ad3hsq@r.postjobfree.com

Experienced professional with a decade of service in the retail sector, demonstrating proficiency in customer satisfaction, financial transactions, and administrative support. Proven ability to supervise teams and distribute tasks effectively, as evidenced by roles at Joe V Smart Shop/HEB and Kohl's. Noted for maintaining a clean and safe sales floor and providing outstanding customer service. Adept at resolving accounting variances and ensuring department budget achievement. Ready to leverage these skills to contribute to a dynamic team. Employment history

Jan 2008 - Jan 2018

Bookkeeper/Business Center, Lead Scanner, Customer Service Joe V Smart Shop/ HEB at Houston, Tx

• Support Managers administratively, and mentor partners on customer service and HEB culture

• Keeps records of store financial transactions; ensures office and store funds balance

• Prepares/ reconciles tills

• Visits the sales floor to help with pulls and audits

• Researches/resolves store accounting variances

• Assists with ordering/ maintaining Cash office supplies and forms

• Performs all necessary terminal and bank readings

• Communicate feedback to cashier's as needed

• Assist with resolving electronic maintenance/terminal issues

• Works to achieve department budget and business center income

• Performs business center representative duties frequently

•Performs Checker/ Customer Service Assistant duties as needed

• Customer satisfaction and reconciliation issues

Employment history

Feb 2018 - Feb 2020

Department Supervisor (Men, women and junior)

Kohl's at Pearland, Tx

• Provide direction and supervise 20+ associates

• Execute workload and distributes tasks to support the customer experience

•Train new associates

• Engage and Provide outstanding customer service

•Maintain a clean and safe sales floor for customers

• Monitoring employee productivity and providing constructive feedback and coaching

• Ensures team merchandise fixtures and maintain non- promotional signs

• Fitting room recovery and replenishment

Skills

Customer Satisfaction Financial Transactions

Administrative Support Supervision

Task Distribution

Education

High school diploma

Aldine Sr High School at Houston, Tx

Expert Expert

Expert Expert

Experienced