ALTHEA ADLIEN-WILKS, M.A.

*** ****** ***** ***, *******, MA 02642

718-***-**** ~ ad3hsc@r.postjobfree.com

STUDENT OUTREACH COACHING & MOTIVATION TEAM BUILDING DIVERSITY AWARE KNOWLEDGE OF ACADEMIC INSTITUTIONS ADMINISTRATION CUSTOMER SERVICE SCHEDULING GRADUATION REQUIREMENTS SEARCH COMMITTEE MEMBER GRANT MANAGEMENT DEGREE & TRANSCRIPT EVALUATION Qualifications Summary

• Results-oriented Educator: Academic Counselor, Coordinator/Manager and Researcher

• Strong record of accomplishment and success working with people of all ages, demographics & backgrounds

• Diversity, Equity and Inclusion minded

• Expert Research, Presentation Preparation and Public Speaking skills

• Grant Management & Implementation experience

• Understanding of and Commitment to Country and Community.

• Strong Interpersonal, Written and Oral Communication Skills

• Highly Organized, Detail Oriented and Execution Minded

• Advance Microsoft Office Suite skills

• BANNER, ARGOS and Degree Works

• Statistical Package for the Social Sciences (SPSS)

• Degree & Transcript Evaluation

• Student Success and Retention

Professional/Work Experience

Cape Cod Community College, West Barnstable, Massachusetts April 2021 – Present Academic Coach/Advisor, SUCCESS FUND JAN 2022 - PRESENT

• Manage a caseload of students providing academic advising, including counseling to students with personal, career and academic difficulties.

• Work with students in the SUCCESS Fund program who are struggling to meet their college- level math requirements. Conduct proactive (intrusive) advising services to program participants, assisting with course selection, registration, financial aid, academic counseling, transfer and career planning, and personal issues.

• Create an academic/graduation plan with each assigned advisee/participant and regularly monitor and act upon the academic progress of participants.

• Assess students' needs and assist students in obtaining developmental, tutoring assistance.

• Maintain and update student confidential records. Assist in planning and implementing all program events.

• Counsel and educate students on financial and economic literacy, including financial planning for postsecondary education. Assist students in becoming self-sufficient, independent learners.

• Work with students to develop specific techniques related to their academic challenges

(particularly math readiness and anxiety).

• Communicate and liaise with other departments, staff, and faculty.Coordinate career exploration activities. Serve as primary advisor to caseload of students, including: Conducting proactive outreach to caseload; and, tracking individual meeting and student success data for caseload.

Adlien-Wilks, Althea, 2

Cape Cod Community College, West Barnstable, Massachusetts INTERIM EARLY CHILDHOOD EDUCATION (ECE) GRANT COORDINATOR/DIRECTOR (JULY ‘21 – JAN 2022)

• Monitor and coordinate ECE Career Pathways grant project activities to ensure implementation and service delivery as described by the funded grant program, including staffing, programmatic, and fiscal obligations.

• Work with the Early Childhood Education Coordinator and faculty on the implementation of the project and compile accurate data for the writing and submission of reports and the renewal of proposals.

• Assist with an ECE Southeastern Massachusetts industry assessment.

• Work with faculty and staff to analyze the industry assessment and use results to plan direct services to educators.

• Assist in developing collaborations with early childhood providers in the College's service area.

• Act as a liaison between employers, public schools, high schools, local & regional business partners, the workforce career center, and other partners.

• In collaboration with the ECE faculty and Workforce Development Division, assist with the development of the CDA Plus program design and other non-credit programming.

• Facilitate the implementation of the CDA Plus program at CCCC.

• Maintain coordination of grant services between offices at CCCC including admissions, communications, advising, registrar, business office, grants office, financial aid, and the early childhood program.

• Promote and sustain positive working relationships with all stakeholders.

• Participate in meetings on and off campus as they pertain to the project, students, and staff.

• Support ECE Career Pathways students with their Individual Professional Development Plan

(IPDP).

• Organize and facilitate Professional Learning Communities (PLCS) for grant participants.

• Track project expenditures to ensure consistency with grant and college budget process.

• Track project data and take responsibility for grant reporting (including goals, outcome, & evaluations, and other items as required by college or by funding agency).

• Attend regional and statewide meetings related to the project.

• Coordinate access to academic and career advising for grant-funded students.

• Coordinate evaluation process with the Project Evaluator and IR/Internal Evaluation Team.

• Monitor project activities to ensure compliance with grant-funder regulations and guidelines.

• Write and submit reports in collaboration with the ECE Faculty Chair.

• Conduct regular meetings with appropriate staff, including Early Childhood faculty and advisors.

Cape Cod Community College, West Barnstable, Massachusetts EARLY CHILDHOOD EDUCATION RENTENTION SPECIALIST – ECECPG FUND April 2021 – Jan., 2022

• Responsible for designing and implementing an approach that allows for ongoing contact with students in order to help them access needed academic, financial, and social supports.

• Maintain on-campus (when campus reopens) and Zoom office hours for individual student check-ins and regular weekly meetings with individuals, groups, and cohorts of students.

• Assess students' academic and personal needs and barriers in order to determine the appropriate support services.

• Develop resources for students including tutoring, technology, and other services that increase their success in the ECE Program.

• Refer students to services and resources as appropriate. Adlien-Wilks, Althea, 3

• Provide follow-up to ensure students access available services.

• Perform deliveries/drop-offs/pick-ups of educational supports such as textbooks, portfolios, and laptops, and keep records of such.

Coordination

• Work day-to-day with college and ECE grant staff to ensure the effective provision and use of student support services.

• Coordinate with the faculty of ECE program and participate in meetings as appropriate (e.g., select departmental and staff meetings, etc.).

• Hold regular meetings with tutors and CDA leaders to ensure effectiveness of support services. Participate in EEC-led Community of Practice meetings on a monthly basis.

• Attend evening meetings of CDA program Professional Learning Community 2-3 times per month.

Data Management, Reporting, and Feedback

• Perform administrative tasks associated with tracking and reporting of participation and progress of each student receiving services by utilizing agreed upon data reporting system for the grant.

• Assist with periodic data reports to EEC.

• Communicate regularly with Grant Director and CDA leaders by following a regular check-in schedule.

Team Emanuel & 5G Transport, LLC., USA 2019 - 2021 FREIGHT COORDINATOR/DISPATCHER & OFFICE MANAGER

• Promoted a positive and productive office culture

• Managed and coordinate office events and calendar

• Managed office assistant's and drivers

• Oversaw general office communications

• Managed office assignments and improvement initiatives

• Processed office supply and facilities invoices with proper allocations

• Built, negotiated and managed vendor relationships

• Planned, coordinated, and directed daily driver activities

• Troubleshoot emergencies

• Managed accounts payable, accounts receivable, and payroll

• Handled customer inquiries and complaints

• Participated in proactive team efforts to achieve departmental and company goals

• Coordinated and assign equipment and loads to drivers

• Communicated with customers regarding pickups, deliveries, issues and concerns

• Provided information to Operations Manager on failures and problems

• Tracked and updated trailer list (location & status) Gap Year 2018 - 2019

Self Employed, Atlanta, GA & Boston, MA

• Provided support and care-giving for personal family situation.

• Provided advice and council to Education professionals around organizational design, compensation, navigating complex structures, and critical conversations. Adlien-Wilks, Althea, 4

Middlesex Community College, Bedford and Lowell, Massachusetts 2014 – 2018 ACADEMIC COUNSELOR & DUAL ENROLLMENT ADVISOR, 2014–2018

• Provided high quality holistic academic advising services to prospective and enrolled students from diverse backgrounds

• Worked with students to help them develop educational plans that are consistent with their individual needs, abilities and goals

• Assisted in the development, implementation and assessment of group orientation sessions for new students as well as group sessions for transfer and returning students.

• Developed schedule, assisted in the updating of presentation, gathered assessment data and collaborated with other departments

• Evaluated Transcripts and degree plans/paths and programs

• Evaluated and maintained student records for degree requirements using academic evaluation system. Monitored students’ registration activities and academic performance/progress.

• Worked with students to help them develop educational plans that are consistent with their individual needs, abilities and goals

• Audited student records for curriculum, major and graduation requirements, evaluates and determines transfer credits; researches course descriptions to determine transferability.

• Compared transcripts with entrance and graduation requirements, and advises students on appropriate actions

• Trainned and supervise assigned student employees

• Served on employee search committees

Middlesex Community College, Lowell, Massachusetts FRESHMAN/FRIST YEAR EXPERIENCE (FYE) SEMINAR INSTRUCTOR, 2015–2017

• Provided high quality instruction - Students learn essential student success skills, behaviors and habits of mind that they are then are able to apply to increase their success in courses in college - Emphasis on self-assessment and reflection, students worked to generate a personalized academic plan for their time in College and beyond AREA REPRESENTATIVE/DIVERSITY COORDINATOR, BEDFORD, MA 2016 - 2017

• Mediated labor-management disputes involving initial or successor collective bargaining agreements.

• Identified opportunities and responding to requests to mediate significant grievances arising during the term of a collective bargaining agreement.

• Engaged in education, outreach and advocacy activities

• Mediated and/or facilited a variety of alternative dispute resolution matters for government entities, including discrimination claims, other workplace conflicts

• Provided a holistic approach to working with students, campus partners, faculty, staff and guests in a variety of areas in their lives to create inclusive learning communities Bunker Hill Community College, Boston, Massachusetts 2013 – 2015 SOCIOLOGY INSTRUCTOR – Adjunct faculty

• Teach Sociology courses on the collegiate level.

• Teach effectively using a variety of methods, relate to students and facilitate learning.

• Specialty courses covered Marriage and Family, Law in Society, Sociology of Law Georgia Perimeter College, Clarkston, Georgia 2011 – 2013 SOCIOLOGY INSTRUCTOR – Adjunct faculty

Adlien-Wilks, Althea, 5

• Taught Sociology courses on the collegiate level

• Taught effectively using a variety of methods, relate to students and facilitate learning

• Specialty courses covered Marriage and Family, Law in Society, Sociology of Law International Rescue Committee, Atlanta, Georgia 2009 – 2012 FAMILY MENTOR VOLUNTEER / ACTIVITY PLANNER

GREATER ALTANTA AREA, GA

• Provided support to refugee families by strengthening basic survival skills

• Taught English as a Second Language (ELL) classes.

• Directed and Managed Household referral network, placing domestic workers with families.

• Consulted with families -Trainned, cultivated and coached of all new domestic personnel: Adult care, Childcare providers and household workers.

• Created individual plans for each family and provider.

• Ensured successful execution of job objectives and assignments. Caribbean Nannies (It’s a Family Affair), USA 1999 – 2015 ADMINISTRATIVE COORDINATOR / CHILDCARE EDUCATOR / PARENT CONSULTANT

• Directed and Managed Household referral network, placing domestic workers with families.

• Coordinated with families to create individual plans

• Trainned, cultivated and coached all new domestic personnel: Adult care, Childcare providers and household workers

• Ensured successful execution of job objectives and assignments WALMART STORES INC., 1996 – 1999

CUSTOMER SERVICE MANAGER, LYNN, MA

• Responsible for setting goals and objectives for customer service so as to ensure that the department has a sense of direction in the pursuit of achieving the best service for customers.

• Conducted recruitment and training for new workers and provided training, direct supervision, and mentoring of all customer service staff.

• Assisted in the hiring, interviewing, orientation/training, supervision and evaluation of full and part time customer service staff as well as a cadre of seasonal customer service staff. PROJECT COPE, INC., Lynn, Massachusetts May-Sept. 2007 RESEARCH COORDINATOR INTERN

• Recreated/revised the client manual and assist in day-to-day operations,

• Conducted group meetings and individual counseling. Education

MASTER OF ARTS, APPLIED SOCIOLOGY (GPA 3.5) – University of Massachusetts Boston BACHELOR OF ARTS, SOCIOLOGY (magna cum laude, GPA 3.6) – University of Massachusetts Boston ASSOCIATE OF ARTS, LIBERAL ARTS HONORS (high honors, GPA 3.89) – North Shore Com. College CLIFTON STRENGHTS TRAINING – Gallup Education – October 2022 CERTIFICATE, Leading for Equity, Diversity and Inclusion in Higher Education – University of Michigan CERTIFICATE, Foundations of Diversity and Inclusion – Summer 2023 – University of Virgina CERTIFICATE, Diversity and inclusion in the workplace – Fall 2023 – ESSEC Business School Honors and Memberships

Alpha Kappa Delta - Sociology Honor Society Member Dean’s List - four consecutive years & Commonwealth of Massachusetts Scholar (2004) Forster Furcolo Scholarship Recipient (2004-2008)

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National Academic Advising Association (NACADA): Global Community for Academic Advising Phi Theta Kappa – National Honor Society

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