Post Job Free

Resume

Sign in

Customer Service Follow Up

Location:
Hialeah, FL
Posted:
February 08, 2024

Contact this candidate

Resume:

Tania Hernandez Cell: 786-***-**** ad3hqw@r.postjobfree.com

Professional and very dedicated Recruiter with over 20 Years of experience in Medical and Corporate Recruiting. Excellent Customer service experience, Account management and Sales. Open to New Job Opportunity in a different role.

Work Experience:

MHS Staffing Resources, LLC 04/2017-12/2023 Recruiter

Recruiting, Cold calling, Sourcing and Reviewing resumes, Candidate screening, conducting pre-screening and phone interview, assist in the initial and ongoing development of data tracking and reporting mechanisms designed to determine the effectiveness of recruitment efforts. Processing detail provided (rates, requirements, length of contract, if RN PRN: (qualification, required shifts, expectations) and required experience level) Interview Set-up, (if contract) presenting qualified candidates to facilities. Extending offers of employment to chosen candidate. Setting up all New Files, sending list of needed documents and assessments to start hiring process. Creating Margin calculator for contracts, sending out contract for final signature from candidate, support candidates and compliance while file in process making sure all Due and/or assigned documents. Assisting candidate with any additional questions and support while in process, after process and during orientation. Follow up calls with current active candidate staff, follow up calls on new leads and referrals. Offering contract extensions and negotiating rates/and Length. Same process for PRN/Float Pool Staff (5-10 candidates placed in compliance weekly – 30-40 New Hires a Month) Some of list of hired positions: ICU, NICU, PICU, Pediatric, CVICU, Open Heart, Oncology, ER, CMS, L@D, MST, Tele, Stepdown, OR, Endoscopy, PACU, IR, Cath-Lab, Mother baby and for Included: IR, Cath labs, Respiratory Techs, Lab Tech, EEG, MRI, Radiology Techs, Xray. Also Recruiting as needed: Medical Assistants, Administrative, Case Management, LPN, s, Sitters, Nurse techs and CNA’s. Additional Responsibility: Responsibility also included Account Management, supported vendors and facilities with customer support, submitting resume for contract consideration and review. Follow up on open or future needs. Extension offers and replacements. Supported Staffing and on-call as needed.

All Medical Personnel, INC 1/2012 - 02/2017 Staffing Manager

Recruiting, Sourcing, Research on market needs, refer candidates to open jobs/or contracts Developed Recruiting plan to attract applicants to fill openings. Contact Initiation, pre-screen, follow up, Interview, send prospect to Vendor/Facility or Medical/Physician Office, Selection, Offers, start process to place file in compliance for file completion (Drug screens/documents, Education Experience and more). All other duties as needed for contracts, Vacation, Medical Leave Coverage and temporary support to vendors, facilities and medical offices. Supporting candidates with questions related to positions and updated due documents. Collected time sheets, time entry if needed. Administrative, Hospitality, RN, LPN, Case Management, Collection, Receptionist, Front Desk and all other based on needs.

Itacel Communication Company (Brazil) 09/2008-11/2012 HR/Support to CFO

Working in conjunction with the Director of Finance and Administration on overseeing the performance of staff and management and goal setting process Plan and coordinate the recruitment activities identified in the recruitment calendar. Assisting in the initial and ongoing development of candidate tracking and reports to determine the effectiveness of our recruitment efforts. Ensure policies, practices and procedures are administered in a fair and consistent manner and in accordance with all applicable local, state and/or federal laws. Coordinated and managed the new hire and Re-hire on-boarding and orientation process including new hire paperwork, and benefits enrollment. Ensure tracking and timely communication of information relating to the contract is provided to candidates/Staff. Prepare and complete pre–hire processing to include criminal background checks, licensing, drug testing, conditional offer letters, motor vehicle records, and all other new employee paperwork. Develop and maintain effective working relationships with all hiring managers. Administrative Support as needed.

United Homecare Services 2/2007-06/2008 Corporate Recruiter

Continually source, attract, interview, and place qualified, Open house Recruiting on site for Medical, Administrative and Executive Level Positions. Understand specific program location needs and place candidates accordingly. Plan and coordinate the recruitment activities. Ensure tracking and timely communication with department management. Offer letters, process New Staff and keeping file current and updated.

LANCE INC, Center 12/2001-01/2007 HR District Administrator

Conducted both in person and telephone interviews. (Hiring: Warehouse Staff, Administrative staff, drivers, Technical Positions, Sales Team, Customer service Representatives) coordinates off-site final interviews with district hiring managers and manages the post-interview process. Understanding the business needs and place candidates accordingly. Planning and coordinating the recruitment activities, time entry, Open Position posting, Drug screen, Background, compliance file completion. Maintaining Staff files, coordinating meetings, office staff orientation, Supporting with vendor issues and complaints. Safety Training classes, all administrative HR Support as needed.

Express INC 05/1998-09/2001 HR/Executive Administrative/Recruiter

Recruiting, Sourcing, Research on market needs, refer candidates to open jobs/or contracts Developed Recruiting plan to attract applicants to fill openings. Initiation, pre-screen, follow up, Interview, send prospect to Vendor or Facility. Offers, Start process and compliance completion (Drug screens/documents, Education Experience and more). Supported CFO with personal and business matters. Account management and Staffing.

Avanti Case-Hoyt Printing 11/1996-5/1998 HR Corporate Assistant

Supported HR Manager with posting, marketing, interviews and placing qualified candidates in our open positions. Developing and maintaining a strong pipeline of potential candidates, strong referral networking with college campus and educators. Interview and place candidates in all types of corporate level positions, Administrative, warehouse, printing, fulfillment and sales team support. Coordinating final interviews with district HR Manager, post-interview process. Plan and coordinate the recruitment activities identified in the recruitment calendar. Ensure tracking and timely communication with managers on needs. Time sheet time entry, event planning. Executives and Sales Team as needed. Coverage support for the Estimating department as needed.

CTA Call Center 2/1993-10/1996 Recruiter

Recruited all needed staff for Call center environment. Sourcing, Resume review, Phone interview, in-person interview set-up, offers, files, orientation, Customer service orientation (Phone ethic/CSR) Assisting HR with Facility events for the staff, Insurance open enrollments, assisting in all administrative and HR Support as needed.

Dr Armando De La Torres (OBGYN) 1/1990-1/1993 Front Desk/Insurance Verification, Surgery Specialist Coordinator

Answer incoming calls from patient, facility or specialist office. Check in patients, Insurance verification for all patients before service. Appointments and follow up calls. Supported patients with questions on upcoming procedures. Conducted all Surgery scheduling (scheduling Operation rooms) and pe-up. Communicated with hospitals on confirmations or possible rescheduling of procedures. Check out patients if needed.

Skills: Recruiting, Sourcing, interviewing skills, Staffing, Account Management, Human Resources, Compliance Process, File set up, Orientations, Staffing, Administrative, Receptionist, Front Desk Coverage, Customer Service, Computer skills, Cold calling Experience, Marketing, Sales, Telemarketing, Home Health Experience. Fully Bilingual

Education:

Miami Dade College 2013 Associate Liberal Arts

Miami Springs High School 1991 High School Diploma

Miami Tech College – Medical Assistant and Office Administrator – 6/1990

References Available Upon Request



Contact this candidate