Jamie Franklin

Mobile: 217-***-**** / Email: ad3hqr@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

**/**** – 11/2023 Panda Restaurant Group Quincy, IL

General Manager

Annual Sales Volume: $2.3+M

Hired as GM to oversee a team of 25+.

Developed and promoted 5 BOH crew members into cooks – worked closely with them to prepare them for their cooks tests in St. Louis and even escorted them to the tests for support.

Very corporate environment – went through extensive training on all systems, protocols, and company standards to ensure that operations align with sister properties – they want the same customer experience throughout the company.

(Reason for leaving: Moved to FL)

07/2021 – 05/2023 Jalee’s Bakehaus/The Venue Quincy, IL

Owner/Operator

Click here to tour The Venue Quincy!

Established and all-inclusive events venue & bakery at the Venue Quincy which included Dining Room, Dance Floor, Bar, VIP Lounge area, and Bridal quarters.

Oversaw every facet of guest needs including event planning, coordination and execution, décor, F&B choices, etc.

Increased wedding business by working in conjunction with The Venue by attending wedding expos, oversaw all tastings, provided customized wedding cakes, etc.

Oversaw all payroll, cost controllables, staffing, etc.

Developed strategic marketing concepts and community events to increase visibility and drive inquiries.

11/2015 – 05/2021 Riverside BBQ & Grill Quincy, IL

General Manager

Annual Sales Volume: $3M+

Hired as hostess, then server, Catering Specialist, Catering Manager, then GM starting in 2018.

Oversaw a team of 20-25+ including FOH, BOH, Shift Leads.

Grew offsite catering from $60K to $120K by creating repeat business with clients, pushed local marketing for new business development, and streamlining operational efficiencies.

Managed all local marketing: during the holiday season, would choose 1 table per day to surprise with a free item or meal. Would do live videos of surprising the guests which created a huge amount of positive response from the city and drove additional business.

Wore many hats with this company in both FOH & BOH. Created recipes and new menu items (Collard Greens and Cheesecake) with owner that have become best sellers on the menu.

Responsibilities included all hiring/training/development, scheduling and payroll, P&L’s, cost controllables and labor budgets, etc.

Won 1st place in citywide competition with Wing Sauce – city competition amongst all restaurants that sold wings – over 2K ppl in attendance of event.

(Reason for leaving: Restaurant was sold)

EDUCATION:

Quincy Senior High School High School Diploma (3.75 GPA) Quincy, IL

*ServSafe Manager Certificate - Proctor and Instructor*