Shante Taylor

To obtain employment that will fully utilize my skills and allow for me to continue

professional growth with the company.

Las Vegas, Nevada 89106

ad3hqh@r.postjobfree.com

+1-626-***-****

Authorized to work in the US for any employer

Work Experience

Customer Care Representative (CCR)

Anthem BlueCross - Las Vegas, NV

January 2022 to May 2022

As a customer care rep for Anthem BlueCross I received inbound calls in regards to members authorizations, benefits/cost, travel documents, ID cards, claims, and even serviced some providers, if needed. I also kindly helped members find care by searching with zip code and best distance they wanted to travel, also known as assigning a PCP.

Call Center Representative

Consumer Attorney Marketing Group - Las Vegas, NV

April 2020 to October 2020

Inbound call center for multiple law firms in regards to class action law suits. Answered calls in professional slight aggressive approach. Took general Information to evaluate each potential client to see if they qualify for a claim. And if they did not qualify kindly and in the best manner let them know that they didn’t and maybe to try again later if they didn’t take the not qualified so well. Food Service Worker/Cashier

Sweet Poke - Las Vegas, NV

February 2020 to April 2020

As a food service line worker at Sweet poke I am responsible for providing great customer service while taking orders, dining in orders, take out, such as grubhub, Uber eats, postmates, Door dash etc. Making sure to greet potential customers with a warm welcome and making sure to thank our guest on there way out. Assuring proper change is given or refund. Responsible for dishes and restocking of proteins and toppings. Restock cup, utensils, refrigerated drinks and desserts. Responsible for prepping condiments and sides, assuring that each table is clean and the floor after guest leaves. Shopper/Delivery Driver

Instacart Shoppers - Las Vegas, NV

February 2019 to January 2020

Responsible for shopping at the correct location for all of the customer items on the instacart shoppers app. Made sure to communicate while shopping in a professional manner to customer about replacements, quality and possible savings.

Responsible for correct check out using master debit card or online pay through apps barcode. Lastly packed neatly into truck of vehicle and safely delivered to customers location. Sales Associate

Vapor Cloud - Las Vegas, NV

February 2018 to September 2018

Responsible for answering phone calls in a professional manner, carefully assisted potential customers with questions and recommendations. Responsible for sales in vaporizer products, Vapes, and sales in nicotine products such as e-juice.

Hosted events and birthdays.

Research Associate

Precision Opinion - Las Vegas, NV

August 2016 to October 2016

Responsible for making outbound calls, conducted surveys as well as assisted with questions. Made sure I reached the goal a hundred calls a shift and kept cubical clean and neat. Janitor/Custodian

CMS Facilities Maintenance - Las Vegas, NV

January 2013 to April 2013

Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming. Gathered and emptied trash. Followed procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.

Monitored building security and safety by performing such task as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. Server/Cashier/Carhop

Sonic Drive-In - Las Vegas, NV

March 2012 to August 2012

Responsible for taking drive thru orders, assuring all food was correct when placed on trays, using point of sale when ringing up customer's orders, assuring proper change was given when done placing orders. Also responsible for delivering orders to drive in customers, preparing shakes and drinks and provided amazing customer service.

Education

High school or equivalent

Rose City High School - Pasadena, CA

September 2007 to June 2011

Skills

• POS, Basic Computer

• Negotiation &Persuasion skills

• Fast Food

• Good Communication Skillls

• Team work &Interpersonal Skills

• Cash handling Skills

• Front Desk

• 10 Key Calculator

• Food Service

• Host

• Facilities Maintenance

• Custodial Experience

• Delivery Driver Experience

• Typing

Certifications and Licenses

Food Handler Safety Training Card

March 2023

SNHD

SOUTHERN NEVADA HEALTH DISTRICT

SHANTE TAYLOR

• FOOD HANDLER

•TAM

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