Jessica Hooper

Orlando, FL *****

ad3hq1@r.postjobfree.com

+1-689-***-****

Profile: Diligent worker with Human Services skills developed through education and experiences in diverse work environments.

Objective: Seeking to obtain a Case Manager, Social Services position, and excel within your company. Authorized to work in the US for any employer

Work Experience

Eligibility Specialist

4c Florida - Orlando, FL

November 2022 to Present

ESSENTIAL JOB FUNCTIONS: Reviews and approves School Readiness applications received through the Early Learning Family Portal

•

Assists with processing of provider transfer requests received by School Readiness parents and follow- up as needed

•

Contacts clients when additional documentation is needed; scans documents and checks EFS Mod for paperwork on file

•

Processes breaks in service for clients and notifies providers

•

Assists clients that come to the office in person to apply for School Readiness, complete enrollment, or request transfers

•

Assists with collecting data for reports and audits

•

Provide Child Care Resource and Referral services as needed, including populating list of providers and covering phone queue

•

Assist in large mailings and other clerical duties as needed

•

Provides support to Customer Service Team by performing floater duties as needed

•

Assists with opening or closing duties as needed

•

Assists with special events, community presentation and other promotional activities

•

Perform other work-related duties as needed or as assigned by Supervisor/Manager

•

Participates in the Agencies Quality Improvement Program Case Manager

Camelot Community Care, Inc. - Orlando, FL

May 2022 to November 2022

1. Participates in staff development opportunities and maintains child welfare certification through on- going training.

2. Works as a cooperative member of the unit particularly in the area of backing up other team members and assisting on cases.

3. Maintains relationships with supervisory staff, emphasizing proper response to and use of supervision and appropriate reliance on supervisory staff to guide their activities during unusual circumstances. 4. Maintains relationships with community resource providers, particularly emphasizing facilitation of the referral process and providing continuity of care to the families on the caseload. 5. Establishes and maintains relationships with children and families including awareness of and attention to achievement of permanency, satisfaction with services, and overall safety of children. 6. Accurately completes case notes on a continual basis which are factual, up to date and descriptive. All case notes are entered into the required data system according to current policy and contractual outcomes.

7. Prepares for and attends all court activities as necessary. This includes court hearings, testifying concerning the status of cases and progress toward permanency, appropriate interactions with attorneys, and making recommendations to the court.

8. Develops and completes judicial reviews, initial and quarterly assessments, child well being assessments, medical reviews, reunification packets and termination reports/summaries as well as all other required reports on time according to current policy and contractual outcomes. 9. Attends individual case staffing's.

10. Conducts initial and ongoing child safety assessments. 11. Makes referrals for services for all cases as needed. 12. Arranges for emergency placement, emergency medical treatment and emergency services for children at risk.

13. Conducts diligent searches for parents and family members as needed and thoroughly documents that the effort has been made to locate parents and family members. 14. Completes home studies as required for prospective placements. 15. Plans and facilitates visits between children in care and their family members. 16. Conducts minimum monthly face-to-face contacts with children, parents, relatives and others for their caseload.

17. Reviews and assesses the family's progress made toward achieving case plan goals. 18. Supports foster and adoptive families.

19. Negotiates subsidy agreements with adoptive parents when applicable. 20. Completes required adoption paperwork leading to finalization as assigned and when applicable. 21. Meets adoption goals when applicable.

Secretary/Receptionist

Orange County Public Schools - Ocoee, FL

August 2017 to May 2022

Grade Level Secretary [2019]

Finance and Accounts Data Clerk

Orange County Government, Fiscal Dept. - Orlando, FL January 2018 to January 2019

Assisted with data entry needs for the Fiscal Affairs Division, the Budget Department, and the Finance and Accounts Department;

Created finance notes and correspondences; Managed department financial data, information, and records.

Data Entry Clerk

Valencia District Office - Orlando, FL

March 2018 to October 2018

College Book Store Specialist

Data entry, cashiering, stocking merchandise, inventory control, customer service, and store cleaning or maintenance; Functioned in duties necessary to operate the store; Performed general sales and store organization of materials or records.

Food Nutrition Scale Data Entry

AUE Staffing Solutions - Orlando, FL

January 2017 to December 2017

Performs administrative and general office duties as well as a multitude of school-specific needs; Managed the reception area for internal/external communications, visitors, deliveries, and cleanliness;

[2018] Coordinated and monitored vendor maintenance for repairs; Prepared work orders for broken and preventative equipment issues; Managed inventory data; [2017] Provided data entry for all components of department food nutrition and dietary compositions; Organized and collected data. Education

Bachelor's Degree in Human Services

Southern New Hampshire University - Hooksett, NH

February 2022

Skills

• Social/Human/Community Services/Support

• Time Management/Multitasking/Prioritizing

• Culturally Sensitive Counseling Techniques

• Information/Data Management/Reporting

• Child Welfare/Protection/Fostering/Rehab

• Active Listening/Strong Communication

• Case Management/Crisis Prevention

• Great Asset to Any Team

• Driving

• Cold calling

• SAP

• Data collection

• Customer service

• Clerical experience

• Dietary aide experience

• Databases

• Documentation review

• Social work

• Childcare

• HIPAA

• Cash register

• Negotiation

• Hospital experience

• Proofreading

• Interviewing

• Child protective services

• Typing

• Research

• Computer hardware

• Guest services

• Data management

• Case management

• Child welfare

• Conflict management

• Microsoft Outlook

• Microsoft Office

• Communication skills

• Organizational skills

• Budgeting

• Management

Certifications and Licenses

Driver's License

January 2019 to January 2029

CPR Certification

April 2023 to Present

BLS Certification

January 2024 to January 2026

First Aid Certification

January 2024 to January 2026

Contact this candidate