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Patient Care Front Desk

Location:
San Antonio, TX
Posted:
February 08, 2024

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Resume:

SONIA POLL-GARCIA, RN

210-***-**** ad3hq0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Licensed Register Nurse, experienced in clinic front desk, healthcare quality insurance, and acute hospital care, amongst many other skills sets outside of nursing. Patient care and safety are prioritized by utilizing critical judgment and working closely with interdisciplinary teams. Hardworking and using critical judgment while working closely with interdisciplinary teams. Exceptional and effective communication skills. Moderate Spanish speaking and understanding.

PROFESSIONAL EXPERIENCE

HCA Healthcare -Physicians Group STCC- San Antonio, TX May 2023 - Present Phone Triage Nurse and Office Administration – LVN, RN

Accomplishments:

·Triage calls for 7 cardiologists and route accordingly

·Prepare patient documentation for incoming cardiac clearance

·Route faxed incoming EHR to physicians or add to patient records ·Aid clinic in operations and workflow

HCA Healthcare -Methodist Hospital - San Antonio, TX April 2022 - April 2023 Inpatient Rehab Unit, Med Surg, Ortho – LVN

Accomplishments:

·Provided patient care as ordered by HCP, while working closely with the interdisciplinary team to reach long-term goals for patients.

·Carried patient assignments independently within my scope of practice

·Maintained and monitored the plan of care set by the RN

·Provided teaching, patient education, and medication administration

KCI / 3M – San Antonio, TX September 2019 - March 2021

Quality Assurance Specialist

Accomplishments:

·Reviewed Insurance contracts and verified information reflected correctly in internal systems.

·Assisted with third-party audits by compiling medical records, and verified required forms were on file to include wound care plan, progress note, and provider orders.

Community Bank / B of A Overseas – Okinawa, Japan July 2017 - May 2019 Banking Center Operations Supervisor

Accomplishments:

·Operating the daily function of the branch office and incoming/outgoing dual currency assets

and financial instruments.

·Managed a staff of 7, provided positive customer service, and promoted financial services onsite to the military community and their families.

EDUCATION

University of Texas at Arlington January 2024 – Present

Galen College of Nursing, San Antonio, TX April 2022 - September 2023.

Associates Degree in Nursing- Register Nurse

Galen College of Nursing, San Antonio, TX April 2021 - March 2022

Licensed Vocational Nurse

University of the Incarnate Word 2016 - 2018 Attended

LICENSE AND CERTIFICATIONS

Register Nurse November 2023 - September 2024

Texas Board of Nursing

Licensed Vocational Nurse April 2022 - September 2024

Texas Board of Nursing

Basic Life Support for Healthcare Providers March 2021 - November 2024

American Heart Association

Military Base Security Clearance - Secret 2017-2027



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