Customer Service High School
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Tomika Lacy's Resume
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Tomika Lacy
**** ******** ***, *** *****, CA, 94806, US
************@*****.***
Meticulous, with a track record of improving processes and following procedures in accordance with company and client goals.
Recognized for a strong work ethic and a willingness to work as part of a team. Capable of working alone or in groups to complete clerical tasks on time and accurately. Motivated, dependable, and eager to go above and beyond to please guests. Analytical
Have an upbeat, friendly, and personable demeanor with a knack for organization and efficiency. Multi-task-oriented
High-performing
Leadership skills
Positive attitude
Teamwork
Willingness to learn
Problem resolution
Multi-Task Management
Customer service
Maintaining cleanliness
Oral and written communications skills
Time management
High School - 2003
Hogan High School - Vallejo, CA
Professional Summary
Skills
Education
Desk Clerk - May, 2022 to Present
PCS - San Francisco, CA
Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
Kept an eye on things.
Taking phone calls, and maintaining the front desk. Bud Trimmer - July, 2018 to January, 2020
Privilege Og flower seeding - San Pablo, CA
Looked for species, color, length, width, appearance, smell, and quality in unprocessed food or agricultural material.
Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
Used a food scale to determine the weight of each item to be graded. Developed a reputation for punctuality and hard work. Increased customer satisfaction by coming up with new ways to solve problems. Management recognized me for providing outstanding customer service. Head Cashier - January, 2014 to May, 2018
Toys r us - Pinole, CA
Improved customer satisfaction by communicating with them in a friendly and professional manner. Taught employees how to use registers, stock merchandising, and meet a variety of customer needs Kept an eye on exits for security issues.
Increased customer satisfaction by collaborating with other members of the customer service team to resolve a variety of issues.
Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.
Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions.
Served the needs of more than [100] customers in a busy [fast paste] environment. Work History
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