It Support Customer Service

JULIO ROMEO BARRIOS

Email: ********@*******.*** Cell: 562-***-****

Email: *************@*****.*** Cell: 424-***-****

OBJECTIVE:

Seeking an IT support position with an organization that will benefit from my initiative,

Capabilities, and contributions, ultimately qualifying me for advancement and

Increase decision-making responsibilities.

TECHNICAL SKILLS:

Bilingual (English/Spanish)

Network Instructor

Team Lead

Administrator & Management (11 Yrs.) (Dental & Medical Offices 1987-2002)

MCP Certified

A+ Certified

Apple Mac Computers

Customer Service

Creative on Implementing projects for Business Success

EDUCATION:

Business Administration (Graduated 1982)

United College of Business,

Hollywood, CA

LA High School

Los Angeles, CA (Graduated 1978)

CERTIFICATION:

A+ Certified, MCP Server 2008 Microsoft Certified & LAN Network+ Certified

PROFESSIONAL EXPERIENCE:

Odesus/ Orora Packaging.

Buena Park, CA

Computer IT Analyst, IT SDS-DSS

Mar 2023- Sep 2023

•Daily Responsibilities, Work with a Check List for Hourly monitoring all the Applications and Network Devices, IBM AS400’S, SolarWinds with in all US and New Mexico, SAP daily Report, and many more Applications.

•Service Desk Support for all users and Network Issues.

•Remote Support via, TeamViewer for all Desktops and Laptops, VMWARE and Thin Client SERVER for Thin Client’s

•Day-to-day responsibilities, work through ticketing system Service Now, with all ticket assigned to me, and work with opened tickets assigned to our group.

•Monitoring SolarWinds for any Down Site within all US States and New Mexico, if any Site goes down, call the Site immediately, for Power Issue and troubleshooting all Network Devices, or Contact the ISP for any Circuit Issues, if cannot be resolved. Gather as much information, to provide to the Engineers on call,

•Reset and unlock account with all Applications, such as SAP BUSINESS CLINTS, KIWI, PUDDY, AND IBM AS400’S MFG400, SISCO, DISTRIBUTION, AND COMM. And, for Active Directory.

•In Charged of Daily Pre-Back up & Full Backup for IBM MFG400, SISCO AND DIST. As well of Weekly Backup Starting Friday & Saturday, the Month End Back.

•Monitoring All IBM AS400’S Applications for any down Issues, within the Warehouse Orders.

•Support all Warehouse for any Issues with Label Printer and Network Printers, or any Issue with the Computer and Applications.

•Respond to all call for user’s Issues, and email tickets with immediate critical issues, as P1, or P2,

• Support with All Office 365 and Outlook, when User encounter issues, either not receiving or sending emails, or any other issues.

•

Supporting

Allied Digital -Pediatrix Medical Group

Southern CA Region

Computer IT Analyst ll Tech FSS-DSS

Feb 2021- Sep 2022

•REMOTE SUPPORT, Work Supporting Hospitals, Medical Offices, All IT Issues.

•Remote Support via, Ivanty, Citrix, VMC, VMWARE

•Day to day responsibilities, work through ticking system Service Now & Remedy.

•Supporting All Network and Internet Issues when Sites are down, by communicating with the Engineers on Call and all different ISP Providers, and other Vendors.

•Support all issues with end users, Troubleshooting all different Devices.

•Responsible to resolve all Issues by Ticketing Systems, as per most critical category down the line as needed, Computers, Printers, Network Scanners, Medical Equipment, Winterms, Faxes, Network Map drives, and Upgrading Computers to Windows 10, alone with all Software, making sure all Data gets transfer and Devices working properly.

• Visit different sites, as Hospitals, Medical Offices, when Network and Internet connections are down, Troubleshooting all Network devices alone with all cable’s patches.

• Updating all Network Closets, for all Network devices, as needed.

• I'm responsible for supporting all Southern California, Utah, Colorado, and some other states within the US, as is needed. Our support is based on All Pediatrics Departments for Hospitals and many Medical Offices.

Employer: Stefanini / Honda North America, Inc.

Los Angeles, CA/Torrance, CA

April 2013 – Dec. 2020

Deskside/Desktop Support-

• DESKSIDE SUPPORT, Work and Support all Honda environment in the U.S.

•I’m a Night Lead Person for Data Migration to all Local and Remote Sites (18 States in the U.S.) Including a Night team of 5-8 Techs.

•Remote to user computers, using SCCM, and collect all software and system information to Configure and migrate properly to new Computers.

•Installing and configuring New Equipment for Windows 7, 10 and MAC iOS, for User’s needs, Run Walk Thru and Software Review, from before upgrade Computers.

•Installing and Configure Mac Equipment using the most current Version of iOS, Software and Hardware.

•Build new systems, installing windows 7 and Windows 10 and MAC with most current iOS, with company image, and all software and Licenses.

•Installing and support All necessary Software Including Office 365 and All other Office versions.

•Data Migration using USMT Tools, Software, Drivers, Applications and Synchronize to make sure all software are working properly at every end user.

•Ensure that all work is log into the ticketing System REMEDY and ITSM.

•Upgrade and support all computer to Windows 10, troubleshooting all Issues encounter after the upgrade, Data, Software, Printers, Application, and all others.

•Installing, Configuring, and Troubleshooting, Upgrading New System Computer,

Migrating from Existing Windows 7, Laptops & Desktops to Windows 10

Respond to tickets on daily basics, Remote to computers to resolved Issues.

•FIELD TECH SUPPORT/ Company Provided a Laptop and Cell phone

•Supporting T-Mobil, Target, Home Depot, Sam Club, Wal-Mart, and Other Company Accounts.

• Troubleshooting devices on different Locations, Computers, Desktops, and Post Devices,

Address and resolves basic incidents by request. Log all incidents and requests that has been resolved on daily basic.

•Troubleshoot Kiosk Devices, Printers, ATM Machines, Post Printers, and maintain quarterly and monthly services, to all devices to different Stores.

Employer: UEI College

Huntington Park, CA

Sept 2011-April 2013

Network Instructor / IT Network Support

•Installing, Configuring, and Administering Microsoft Windows XP-PRO,

Windows-Vista Ultimate, Windows7 Pro and Ultimate, Windows SERVER 2003/2008.

•Pc Repair, Installation, and Upgrading, Fundamental in Hardware and Software Configurations, Diagnosing and Troubleshooting.

•Troubleshoot all different Mac Desktop and Mac Laptops, MacBook’s.

•Network Fundamentals set up & Configurations LAN & WAN

•Administering: Active Directory, User & Computer Accounts, Audit Accounts, Disk Quota, Group Policy, TCP/IP, DNS, OU, DHCP Protocols and DFS (Links and Replicas).

•Environment: Windows XP/7/Vista, Windows Server, LAN/WAN, PC/Mac, TCP/IP

Resolve intermediate technical problems related to multiple Microsoft Windows

Environments, Microsoft Windows applications and internal proprietary software, and

Agent websites. Provide first level problem determination for desktop hardware and

Software related problems.

•Identify and communicate problem trends and troubleshoot recurring problems to find permanent solutions.

•Document reported problems in the call management system and create work requests. Follow up with assigned personnel to ensure timely resolution of problems on work orders

Employer: Sony Electronics Corp. (FTE)

Glendale, CA

Sept. 2007- July 2011

IT Support Technician

•Tech consultant, troubleshooting software and Hardware, And Performed the Following Services: Data Backup, Data Migration, Data Transfer, Data Rescue, Windows Upgrade from Windows Vista to Windows 7 all Platform & Downgrade to Windows XP as Customer requested, All Hardware Replacement, LCD’s, Hard Drive and Re Image units

•Responsible for all documentation and log in to System

•Test all hardware and software, Re-Imaging units, installed new Software’s, Performed Pc Tune up, Memory upgrade,

•Gives Support over the phone or in store.

•Escalate units for repair, shipped units to depot and make sure customers

get 100% Satisfaction over the store visit.

•Environment: Windows XP/Vista/7, Imaging, Data Migration, Break/fix support.

Employer: Institute of Network Technology (INT)

Signal Hills, CA

Jan. 2000– Sep 2007

A+ & LAN/WAN Network Instructor/Network Support

•Pc Repair, Installation, and Upgrading, Fundamental in Hardware and Software Configurations, Diagnosing and Troubleshooting.

. Network fundamentals set up & Configurations LAN & WAN

•Installing, Configuring, and Administering Microsoft Windows 2000-PRO, XP-PRO & SERVER 2000/2003.

•Norton System Works, Virtual Pc, Norton Ghost, Magic, Remote Administrator, Norton Antivirus.

•Administering: Active Directory, User & Accounts, Audit Accounts, Disk Quota, Group Policy, TCP/IP, IPX/SPX, DHCP Protocols, DNS, and DFS (Links and Replicas).

•Introduction of Cisco Routers and Switches, OSI Layers.

•Responsible for providing user support service for school Administration and classrooms.

•Performed first level PC maintenance and troubleshooting network problems.

•Environment: Windows 2000/XP, Windows Server 2000/2003, LAN/WAN, Norton, Active Directory, Cisco Routers/Switches

Personal Reference:

Debbie Martinez: Engineer and Manager at Orora Packaging Solutions. 714-***-**** ******.********@**********.***

Roland Cruz: Team Lead at Orora Packaging Solutions 213-***-****. **********@*******.***

Thomas Jialanella: IT Manager at Allied Digital-Pediatrix Medical Group 214-***-**** ***********@*************.***

Mark Drewien: Manager at CompuCom-American Honda Motors. 562-***-**** ********@*****.***

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