Kelly Nugent

** ******** ** **** ****, NY ***** • 845-***-**** • ad3ho9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

To make a difference in people’s lives by holding integrity while giving compassion to a high standard of living with great value to oneself. I am creative and outgoing person that is always willing to work extra hard to get the job done. I am reliable and an independent person that strives for success and never gives up that is a team player.

PROFESSIONAL SKILLS

● Budgeting ● Highly organized

● Scheduling ● Clerical and intake completion

● Team Oriented ● Fosters Positive Relationships

EXPERIENCE

Emery and Webb

Call Center receptionist August 2023 – October 2023

● Directed inbound calls to internal and external staff for client assistance

● Processed payments of insurance including but not limited to input insurance information into an internal program and different company carriers, depositing of monies into company account.

● Ordered supplies for main office

● Monitored and used calendar system of the internal agents to schedule appointments.

● Used the following systems: Epic, Excel, Outlook 365 and Microsoft 365

● Maintained communication with clients, agents and other office staff throughout the eight offices to provide customer service.

Nugent Household Jan 2008 – Present

Homemaker/Caregiver/Teacher/General Management – Hyde Park, NY

● Management and organization of household income, finances, and accounts receivable.

● Mother of 6 children ages ranging from 2 years to 16 years old.

● Home Schooling of children for the past 2 years, teaching grades pre-K to 5th grade.

● Organization of overall household: including but not limited to meal preparation, management of finances, accounts receivable, maintaining calendar of social activities/medical care for six children, housekeeping.

Reach Out Church / Self Employed Jul 2018 – Dec 2021 Formal Head Housekeeper – Hyde Park, NY

● Cleaned 10,000 sq foot residential, commercial and construction site of church and church buildings

● Reported all maintenance concerns

● Ordered supplies and maintained stock supplies

● Maintained communication with staff and colleagues. Hudson Valley Federal Credit Union Oct 2006 – Nov 2011 Financial Service Representative – Dutchess County, NY

● Provided customer service through working with customers in completion of loan applications, opening & closing of personal and business accounts.

● Guided customers through banking assistance in the following areas: budgeting, debt consolidation and credit building.

● Offered notary services

Zales Jewelry Store Jun 2003 – Dec 2008

Senior Sales Associate – Poughkeepsie, NY

● Mentored and trained employees

● Attended to the needs of customers through basic knowledge and repair of gems, precious metals, watches and jewelry.

● Key Holder / shift supervisor

● Rectified Accounts Receivable accounts during and at the end of shift United States Military: Army Jun 2004 - Feb 2005

Service Member Active Duty

● Physical fitness, weaponry, survival, hand to hand combat.

● Detail duties included clerical work, soldier intake.

● Housekeeping of Perez Gym

● Aided ophthalmologist through eyeglass assembly

● Assisted in dental clinic by performing X-Rays.

MILITARY

United States Army

Honorable Discharge

Duties included but not limited to: weaponry, clerical, soldier intake, housekeeping, medical assistance in dental and ophthalmologist clinics

EDUCATION

SUNY: Dutchess Community College

Completed 3 credits

Nation2Nation Christian University August 2020 – December 2022 Completed 11 semester

ACTIVITIES

Photography drawing and painting gardening fashion and beauty Church Volunteering VOLUNTEER ACTIVITIES

Volunteer: Philipstown Ambulance Corp. First Responder trainee January 1998 to January 1999

- Cleaned ambulance

- Supported EMTs during calls as initial trainee

- Set up of informational tables at local volunteer festivals and area carnivals Volunteer: Reach Out Church, Child Care under Erin Bovee May 2015 to Present

- infant, toddler, pre-school childcare

- Camp leader, created and assisted in implementation of activities

- Ensured safety procedure of children

Volunteer: Hyde Park FDR Cheer Booster Club May 2023 to Present References Available Upon Request

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