PROFESSIONAL EXPERIENCE:

Courtyard by Marriott (August2021-Present)

Guest Service Manager

Maintain high standards of customer service during high volume, fast paced operations as well as handle currency and credit transactions quickly and accurately. I am also cross-trained and coordinated with different duties to ensure seamless service.

LaQuinta Inn & Suites by Wyndham( Dec2018 - August2021)

Guest Service Rep/Front Desk/Night Audit

•Night Auditor Supervisor

Embassy Suites by Hilton ( 2016-2018)

Guest Service Rep/PBX Operator

•Check in and out guest

•Answered all internal and external calls for the hotel.

•Assist the gst with the business center and there needs like printing, hooking up there computer to our system saving documents.

•Help with Van shuttles when needed.

•Take care of the incoming and outgoing mail and packages. Making sure all is log and delivered to the right gst in a timely matter.

•Made sure the gst is happy and enjoy their stay while they are with us.

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Insurance Agent( 2015 - 2016)

Sold Supplement Insurance Policies for Life and Health

Modular Manager for Fabric & Crafts (1995-2014)

•Attend category team meeting for the Department

•Attend 30, 60, & 90 planning Meetings

•Compile Reports & Modular drawings for the Buyers

•Modular Relay Schedules

•Supervise the decisions for Removing & Adding Fabric in all stores

•Work closely with Buyers, Category Advisors, Replenishment Team, and Planners

Hardline Division (2006-2013)

•Managed a team of eight for the Hardline Modular Team for Departments 3-Stationary,9 Sporting Goods,10 Automotive- 11-Hardware12-Paint, & 44Fabric & Crafts

•Attended meeting for the departments above

•Worked closely with Removing and Adding Fabric in Stores- Starting in 2005

•Worked closely with the DMM on Renovations in Hardware and Paint Departments

Modular & Floor Plan Manager for Home Division, Fabric & Crafts (2005-2006)

•Manage a Team 3 Mod- 2 Mod Planners & New Stores

•Drew Department Floor Plans & Module’s

•Create items

•Compile reports such as POS Sales & M/D’s&M/D’s

•Open New Project Stores

Special Projects Coordinator for Home Division (2003-2005)

•Assembled reports for the department along with the P&L

•Built department 77, the Storage Department

•Created items and M/U’s to M/D’s

•Managed the stores from module’s to signing

•Ran Retail Link reports

•Worked closely with other assistants and buyers to input the Storage Department in all stores

Special Projects Coordinator for HOME & DIY Divisions (2000-2003)

•Checked to ensure that all stores had the proper merchandise to open

•Constructed Large Appliances Centers from the ground up

•Created the P&L for all stores

•Managed getting the center set up from creating items to making sure the flooring was set, from putting in phones to cashier.

•Set up items for Delivery & the Kiosk

•Worked closely with store managers, DMM’s, RM’s, & Field Support

Buyers Assistant for Home Division (1998-2000)

•Assisted the Buyer and Department with all general needs

•Created items, markdowns, Supplier agreements, & Tab files

•Trained new assistants

•Worked one on one with the Buyer & Suppliers

Modular Planner for House ware & Small Appliances (1995-1998)

•Set and drew new modular’s

•Ran reports Such as Modular Compare, Store Counts, MSDI, Footage Reports

•Did Deal boxes for Project Stores

•Trained new associates

•First to test the transition from sitting with Mod Core to Sitting in the Buyers area reporting to the Department DMM

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Department Manager (1990-1995)

•Wal-Mart Store 359 Fayetteville, AR

•Cashier

•Department Manager for Seasonal and Fabrics & Crafts

•Modular and Special Projects team

•Trained new associates

EDUCATION:

NorthWest Technical Institute Springdale, AR

•GED (1987)

•John Hopkins Uinv,(2020)

HONORS AND ACTIVITIES:

•Associate of the Month & Quarter

•Buying Team of the Year

•Leadership Program

•Manager of the Quarter

•Spark Award

COMPUTER SKILLS:

•Proficient in Microsoft Access, Excel, PowerPoint, & Word

•Competent in Host, Pro Floor, ProSpace, & Remedy

•Trained in MAT Tool, Online Item File, Retail Link, & Traits, Remedy

•Skilled in Dr Dwg & Sharepoint

•Cov 19 Contact Tracking Cerft. 2020

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