Olivia Hernandez

Patient Access Representative,Dental Receptionists, Legal Secretary Certificate,Medical Assistant/Certified Nursing Assistant

Spring Valley, CA 91977

ad3hnk@r.postjobfree.com

+1-619-***-****

I have a Legal Secretary certificate, Medical Assistant certificate, current CPR/First Aid. Ihave 4 years front desk Dental Receptionist experience. Experienced in Dentrix and NexGen. General office duties, filing, fax and copies. Bilingual in Spanish and English. I have 4 years experience as a Department Manager.

Willing to relocate to: San Diego, CA - Chula Vista, CA - Kearny Mesa, CA Authorized to work in the US for any employer

Work Experience

Dental Patient Access Rep

San Ysidro Health - San Diego, CA

September 2015 to October 2019

Greet and check in Patients in a timely manner. Check private insurance,Medical eligibility and accept payments. Schedule and cancel appointments,filed patients charts accordingly.Maintained patient confidentiality,

Patient Service Representative

Family Health Centers of San Diego - San Diego, CA April 2015 to July 2015

Greet and check in Patients in a timely manner. Check private insurance,Medical eligibility and accept payments. Schedule and cancel appointments,filed patients charts accordingly.Maintained patient confidentiality,

Overnight Stocker

Walmart - Chula Vista, CA

June 2014 to November 2014

scan and prep inventory, stock and fill with proper department merchandise Cashier/Deli Stocker

99 Cents Only Store - San Diego, CA

March 2014 to June 2014

Front end Cashier, stocked shelves,

Front Desk Receptionist

San Diego Second Chance Program - San Diego, CA

March 2014 to May 2014

Responsibilities

Greeted and directed customers in a friendly,professional manner. Filed documents entered data quickly and accurately. Answered a multi line telephone system.Directed persons in crisis to departments for assistance.Receive,process and distribute mail to staff Caregiver/Provider

IHSS San Diego - Chula Vista, CA

December 2011 to November 2013

Responsibilities

Provided physical support,help with bathing,dressed,cooking,cleaning,laundry,daily meds,glucose testing,insulin injection,

Cashier/Sales Associate

Wal-Mart - La Mesa, CA

May 2013 to July 2013

Responsibilities

Provided customer service, processed credit card and cash payments, Processed and scanned customers merchandise,

Maintained a professional and courteous atmosphere to ensure customer satisfaction. Certified Nurses Assistant

Reo Vista Health Care Center - San Diego, CA

April 2012 to July 2012

Responsibilities

Care for elderly residents who range from independent to fully dependent.

* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.

* Help residents to fulfill their care plans to the best of their ability.

* Perform passive range of motion and assist residents to ambulate.

* Groom and bathe residents including shaving and nail, mouth and peri care.

* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.

* Perform transfers using E-Z stand and Hoyer lift.

* Keep resident rooms and living area clean, safe and organized. Certified Nurse Assistant

Collingwood Manor

November 2009 to April 2011

Care for elderly residents who range from independent to fully dependent.

* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.

* Help residents to fulfill their care plans to the best of their ability.

* Perform passive range of motion and assist residents to ambulate.

* Groom and bathe residents including shaving and nail, mouth and peri care.

* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.

* Perform transfers using E-Z stand and Hoyer lift.

* Keep resident rooms and living area clean, safe and organized.

* Chart residents' activities of daily living, skin assessment flow sheets, meal percentage and vital sign. Certified Nurse Assistant

La Victoria Special Care

2008 to 2009

Care for elderly residents who range from independent to fully dependent.

* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.

* Help residents to fulfill their care plans to the best of their ability.

* Perform passive range of motion and assist residents to ambulate.

* Groom and bathe residents including shaving and nail, mouth and peri care.

* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.

* Perform transfers using E-Z stand and Hoyer lift.

* Keep resident rooms and living area clean, safe and organized.

* Chart residents' activities of daily living, skin assessment flow sheets, meal percentage and vital sign. Department Manager

Wal-Mart

2004 to 2008

Managed three sales associates, schedules and duties.

* Ordered and controlled inventory.

* Addressed customer complaints and made the necessary department changes.

* Stamped, marked priced and stocked merchandise on shelves quickly and accurately. Certified Nurse Assistant

La Victoria Special Care

2000 to 2002

Responsibilities

Care for elderly residents who range from independent to fully dependent.

* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.

* Help residents to fulfill their care plans to the best of their ability.

* Perform passive range of motion and assist residents to ambulate.

* Groom and bathe residents including shaving and nail, mouth and peri care.

* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.

* Perform transfers using E-Z stand and Hoyer lift.

* Keep resident rooms and living area clean, safe and organized.

* Chart residents' activities of daily living, skin assessment flow sheets, meal percentage and vital sign. Clerk

Postal Annex

2000 to 2001

Cashier

El Pollo Loco

1999 to 2000

Education

Medica Assistant Certificate in Medical Assistant

Comprehensive Training Program (CTS) - San Diego, CA 2014 to 2015

Certificate of Completion in Work Readiness Program Second Chance Strive Progra - San Diego, CA

2013 to 2013

Grossmont College

2001 to 2002

Certified Nursing Assistant in Nursing

La Victoria Special Care Center Convelescent Holme - El Cajon, CA January 2000 to January 2001

G.E.D

Mt. Miguel High School

1996 to 2000

Skills

• Billingual in Spanish/English,EKG,Venipuncture,Injections,Capilary punctures,UA testing,Glucose testing,eye examinations, CPR/First Aid,Transfers,Hoyer lift,ADL,ROM,EHR charting, compliance with HIPPA,knowledge and use of colostomy bags,urinals and catheters. (5 years)

• Scheduling (5 years)

• Medical Records (5 years)

• Billing (5 years)

• EMR (5 years)

• Clerical

• Word

• Epic

• Management (4 years)

• Microsoft Excel

• Receptionist (5 years)

• coding (5 years)

• training

• Microsoft Word (4 years)

• Customer Service (10+ years)

• Medical Office Experience (5 years)

• Communication skills (10+ years)

• Excel

• Dental Office Experience

• Dental Receptionist

• Spanish

• Front Desk

• EMR Systems

• Multilingual

• Dentrix

• Alzheimer's Care

• Meal Preparation

• Laundry

• Caregiving

• Patient Care

• Insurance Verification

• Vital Signs

• Multi-line Phone Systems

• Office Management

• Special needs

• Senior care

• Computer Skills

• Medical Terminology

• Medical Billing

• Phlebotomy

• Anatomy Knowledge

• Computer literacy

• English

• Microsoft Outlook

• Medical Scheduling

• Microsoft Office

• Cash handling

• Foley catheter

• Administrative experience

• Filing

• Office experience

• Organizational skills

• Bilingual

• Phone etiquette

• Time management

• Medicare

• Employee evaluation

• Training & development

• Clerical experience

• Customer service

• HIPAA

• Guest services

• Microsoft Access

• Medical records

• Negotiation

• Windows

• Heavy lifting

• Front desk

• Cash register

• Live chat

• Adobe Acrobat

• Medical terminology

• Epic

• Driving

• iOS

• Proofreading

• Cash handling

• Documentation review

• Animal restraint

• Vital signs

• Office management

• Microsoft Office

• Administrative experience

• Organizational skills

• Time management

• Microsoft Excel

• EMR systems

• Multilingual

• Clinic

• English

• Data entry

• Computer skills

• Phone etiquette

• Communication skills

• Research

• Law office

• Bilingual

• Spanish

• Schedule management

• Microsoft Word

• Medical administrative support

• Dental office experience

• Dental receptionist

• Medical office experience

Certifications and Licenses

CPR/First Aid

CPR

BLS Certification

AED Certification

Legal Secretary

September 2023 to Present

Driver's License

October 2023 to June 2029

Certified Medical Assistant

CPR Certification

Assessments

Call center customer service — Proficient

April 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Protecting patient privacy — Proficient

November 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Scheduling — Proficient

July 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Written communication — Proficient

November 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Legal skills — Proficient

September 2021

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Patient-focused care — Proficient

May 2022

Responding to patient concerns with sensitivity

Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Filing & organization — Proficient

April 2022

Arranging and managing information or materials using a set of rules Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical receptionist skills — Proficient

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Retail customer service — Proficient

July 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

May 2022

Level of motivation and discipline applied toward work Full results: Proficient

Office manager — Proficient

November 2022

Scheduling and budgeting

Full results: Proficient

Case management & social work — Proficient

February 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Front desk agent (hotel) — Proficient

October 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

November 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Medical receptionist skills — Proficient

November 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Verbal communication — Proficient

August 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Filing & organization — Proficient

July 2023

Arranging and managing information or materials using a set of rules Full results: Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Proficient

August 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Administrative assistant/receptionist — Proficient February 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Qualifications

Bilingual in English and Spanish, responsible, honest, team player, people oriented, excellent customer service skills, nursing experience, inventory control, current CPR and First Aid Certification and an open mind desiring to learn and grow.

Contact this candidate