Medical Assistant Front Desk
Resume:
Olivia Hernandez
Patient Access Representative,Dental Receptionists, Legal Secretary Certificate,Medical Assistant/Certified Nursing Assistant
Spring Valley, CA 91977
***********@***.***
I have a Legal Secretary certificate, Medical Assistant certificate, current CPR/First Aid. Ihave 4 years front desk Dental Receptionist experience. Experienced in Dentrix and NexGen. General office duties, filing, fax and copies. Bilingual in Spanish and English. I have 4 years experience as a Department Manager.
Willing to relocate to: San Diego, CA - Chula Vista, CA - Kearny Mesa, CA Authorized to work in the US for any employer
Work Experience
Dental Patient Access Rep
San Ysidro Health - San Diego, CA
September 2015 to October 2019
Greet and check in Patients in a timely manner. Check private insurance,Medical eligibility and accept payments. Schedule and cancel appointments,filed patients charts accordingly.Maintained patient confidentiality,
Patient Service Representative
Family Health Centers of San Diego - San Diego, CA April 2015 to July 2015
Greet and check in Patients in a timely manner. Check private insurance,Medical eligibility and accept payments. Schedule and cancel appointments,filed patients charts accordingly.Maintained patient confidentiality,
Overnight Stocker
Walmart - Chula Vista, CA
June 2014 to November 2014
scan and prep inventory, stock and fill with proper department merchandise Cashier/Deli Stocker
99 Cents Only Store - San Diego, CA
March 2014 to June 2014
Front end Cashier, stocked shelves,
Front Desk Receptionist
San Diego Second Chance Program - San Diego, CA
March 2014 to May 2014
Responsibilities
Greeted and directed customers in a friendly,professional manner. Filed documents entered data quickly and accurately. Answered a multi line telephone system.Directed persons in crisis to departments for assistance.Receive,process and distribute mail to staff Caregiver/Provider
IHSS San Diego - Chula Vista, CA
December 2011 to November 2013
Responsibilities
Provided physical support,help with bathing,dressed,cooking,cleaning,laundry,daily meds,glucose testing,insulin injection,
Cashier/Sales Associate
Wal-Mart - La Mesa, CA
May 2013 to July 2013
Responsibilities
Provided customer service, processed credit card and cash payments, Processed and scanned customers merchandise,
Maintained a professional and courteous atmosphere to ensure customer satisfaction. Certified Nurses Assistant
Reo Vista Health Care Center - San Diego, CA
April 2012 to July 2012
Responsibilities
Care for elderly residents who range from independent to fully dependent.
* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.
* Help residents to fulfill their care plans to the best of their ability.
* Perform passive range of motion and assist residents to ambulate.
* Groom and bathe residents including shaving and nail, mouth and peri care.
* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.
* Perform transfers using E-Z stand and Hoyer lift.
* Keep resident rooms and living area clean, safe and organized. Certified Nurse Assistant
Collingwood Manor
November 2009 to April 2011
Care for elderly residents who range from independent to fully dependent.
* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.
* Help residents to fulfill their care plans to the best of their ability.
* Perform passive range of motion and assist residents to ambulate.
* Groom and bathe residents including shaving and nail, mouth and peri care.
* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.
* Perform transfers using E-Z stand and Hoyer lift.
* Keep resident rooms and living area clean, safe and organized.
* Chart residents' activities of daily living, skin assessment flow sheets, meal percentage and vital sign. Certified Nurse Assistant
La Victoria Special Care
2008 to 2009
Care for elderly residents who range from independent to fully dependent.
* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.
* Help residents to fulfill their care plans to the best of their ability.
* Perform passive range of motion and assist residents to ambulate.
* Groom and bathe residents including shaving and nail, mouth and peri care.
* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.
* Perform transfers using E-Z stand and Hoyer lift.
* Keep resident rooms and living area clean, safe and organized.
* Chart residents' activities of daily living, skin assessment flow sheets, meal percentage and vital sign. Department Manager
Wal-Mart
2004 to 2008
Managed three sales associates, schedules and duties.
* Ordered and controlled inventory.
* Addressed customer complaints and made the necessary department changes.
* Stamped, marked priced and stocked merchandise on shelves quickly and accurately. Certified Nurse Assistant
La Victoria Special Care
2000 to 2002
Responsibilities
Care for elderly residents who range from independent to fully dependent.
* Work with Alzheimer's special needs, psychiatric, hospice and dialysis residents.
* Help residents to fulfill their care plans to the best of their ability.
* Perform passive range of motion and assist residents to ambulate.
* Groom and bathe residents including shaving and nail, mouth and peri care.
* Assisted residents with use of bedpan, urinal and toilet and those with colostomy bags and Foley catheters.
* Perform transfers using E-Z stand and Hoyer lift.
* Keep resident rooms and living area clean, safe and organized.
* Chart residents' activities of daily living, skin assessment flow sheets, meal percentage and vital sign. Clerk
Postal Annex
2000 to 2001
Cashier
El Pollo Loco
1999 to 2000
Education
Medica Assistant Certificate in Medical Assistant
Comprehensive Training Program (CTS) - San Diego, CA 2014 to 2015
Certificate of Completion in Work Readiness Program Second Chance Strive Progra - San Diego, CA
2013 to 2013
Grossmont College
2001 to 2002
Certified Nursing Assistant in Nursing
La Victoria Special Care Center Convelescent Holme - El Cajon, CA January 2000 to January 2001
G.E.D
Mt. Miguel High School
1996 to 2000
Skills
• Billingual in Spanish/English,EKG,Venipuncture,Injections,Capilary punctures,UA testing,Glucose testing,eye examinations, CPR/First Aid,Transfers,Hoyer lift,ADL,ROM,EHR charting, compliance with HIPPA,knowledge and use of colostomy bags,urinals and catheters. (5 years)
• Scheduling (5 years)
• Medical Records (5 years)
• Billing (5 years)
• EMR (5 years)
• Clerical
• Word
• Epic
• Management (4 years)
• Microsoft Excel
• Receptionist (5 years)
• coding (5 years)
• training
• Microsoft Word (4 years)
• Customer Service (10+ years)
• Medical Office Experience (5 years)
• Communication skills (10+ years)
• Excel
• Dental Office Experience
• Dental Receptionist
• Spanish
• Front Desk
• EMR Systems
• Multilingual
• Dentrix
• Alzheimer's Care
• Meal Preparation
• Laundry
• Caregiving
• Patient Care
• Insurance Verification
• Vital Signs
• Multi-line Phone Systems
• Office Management
• Special needs
• Senior care
• Computer Skills
• Medical Terminology
• Medical Billing
• Phlebotomy
• Anatomy Knowledge
• Computer literacy
• English
• Microsoft Outlook
• Medical Scheduling
• Microsoft Office
• Cash handling
• Foley catheter
• Administrative experience
• Filing
• Office experience
• Organizational skills
• Bilingual
• Phone etiquette
• Time management
• Medicare
• Employee evaluation
• Training & development
• Clerical experience
• Customer service
• HIPAA
• Guest services
• Microsoft Access
• Medical records
• Negotiation
• Windows
• Heavy lifting
• Front desk
• Cash register
• Live chat
• Adobe Acrobat
• Medical terminology
• Epic
• Driving
• iOS
• Proofreading
• Cash handling
• Documentation review
• Animal restraint
• Vital signs
• Office management
• Microsoft Office
• Administrative experience
• Organizational skills
• Time management
• Microsoft Excel
• EMR systems
• Multilingual
• Clinic
• English
• Data entry
• Computer skills
• Phone etiquette
• Communication skills
• Research
• Law office
• Bilingual
• Spanish
• Schedule management
• Microsoft Word
• Medical administrative support
• Dental office experience
• Dental receptionist
• Medical office experience
Certifications and Licenses
CPR/First Aid
CPR
BLS Certification
AED Certification
Legal Secretary
September 2023 to Present
Driver's License
October 2023 to June 2029
Certified Medical Assistant
CPR Certification
Assessments
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Protecting patient privacy — Proficient
November 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Scheduling — Proficient
July 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Written communication — Proficient
November 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Legal skills — Proficient
September 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Patient-focused care — Proficient
May 2022
Responding to patient concerns with sensitivity
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Filing & organization — Proficient
April 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
May 2022
Level of motivation and discipline applied toward work Full results: Proficient
Office manager — Proficient
November 2022
Scheduling and budgeting
Full results: Proficient
Case management & social work — Proficient
February 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Front desk agent (hotel) — Proficient
October 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Medical receptionist skills — Proficient
November 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Verbal communication — Proficient
August 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Filing & organization — Proficient
July 2023
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Proficient
August 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Administrative assistant/receptionist — Proficient February 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifications
Bilingual in English and Spanish, responsible, honest, team player, people oriented, excellent customer service skills, nursing experience, inventory control, current CPR and First Aid Certification and an open mind desiring to learn and grow.
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