Arvind Tripathi

512-***-****

ad3hng@r.postjobfree.com Arvind Tripathi, PMP, MBA, MBB, MSIE, ITIL LinkedIn

Technical Leader

A result and customer focused Technical and Transformation leader and Program Manager, with a proven track record of business results in multiple industries and leading business organizations is ready to make significant contributions to your organization's business results and future growth.

Key Skills

•Technical Program Management in IT Infrastructure

•Business Transformation Management (Support/ Call Centres)

•Portfolio & Program Management (PMO)

•Supply Chain Management & ERP Application Deployments

•Quality Management & Operational Excellence

•Lean Six Sigma & Root Cause Analysis (RCA)

•Business Development & Contract Management

•Risk Management, BCRP, Disaster Recovery and SOX Compliance

•Cloud Computing & IT Security

•Customer Service & Support

•Business Analytics & Risk Management

•Data analytics & Visualization

•E-commerce & Agile Transformation

Professional Certifications

•PMP, Project Management Professional, PM Institute, USA – 2013-Present

•ITIL Foundation v3, ITIL, Dallas, TX – 2013 - Present

•MBB, Master Black Belt - Lean & Six Sigma, SSI & Flowserve, Texas – 2004 & 2009

•CMQ/OE, Certified Manager for Quality & Organizational Excellence, ASQ – 1995 - Present

Major Accomplishments

Managed global Support/Call Centers in India, Columbia, Brazil, and USA to support 18,000 customers and led significant metric improvements across the board (20 to 50% improvement)

At GAP, successfully led 5 major infrastructure expansion projects to completion (including large and complex distribution center expansion) to double the capacity from 500K orders per day to 1 million. Also, set up a new operation in Texas from scratch. Managed $50-60 Million projects.

At Tarrant County, led 24 complex projects in IT Infrastructure, cloud computing, IT Security, Software application deployments, and Facilities in preparation for county’s response to COVID -19 pandemic totalling $6.5 Million budget.

At Flowserve, customer satisfaction score improvement from 2.6 (on a scale of 0 to 5) to consistently above 4.6 within 18 months for 18,000 IT users in fifty-six countries.

At Flowserve, led IT Team members to reduce non-compliance items from 49 to 1 based on annual external third-party audits.

At Tacks Solutions trained 500+ employees in Lean & Six Sigma methods in multiple industries (Banking, Healthcare, Insurance, Chemicals, Paint, High Tech., Medical Devices, and others)

Professional Experience

7-11 Corporation (Retail)

Sr. IT Supplier Relationship Manager 05/23-Present

Managing all IT hardware, networking, and telecom vendors to support 14,000 stores across North America with a total annual spend of over $150 Million. New and current contract negotiations

Independent Contractor at multiple organizations 06/20- 04/23

-Windstar Casino (Entertainment) – New Facilities Infrastructure

Sr. Technical Program Manager / Portfolio Manager

-GAP (Retail) - New Distribution Centre Infrastructure

Technical Program Manager / Portfolio Manager

Hewlett Packard (HP)

Senior Program manager & Master Black Belt (Ecommerce Transformation)

-Tarrant County (Local Government) (COVID-19 Response)

Portfolio Manager

SHAMROCK PRECISION (Manufacturing)

Chief Operating Officer & Transformation Executive 8/18 - 5/20

Shamrock is a global manufacturing company supplying Oil, Gas and Aerospace companies with precision machined parts with two plants in US and Malaysia

•Responsible for all Operations, QA, IT Procurement, Compliance, Business Continuity, New Business Development, and all other IT functions for $15+ Million annual business with full P&L responsibility and 50+ major customers in Oil, Gas and Aerospace and 100+ employees

•Successfully led new ERP system deployment, ISO9001, AS9100 D (Aerospace standard) and API Q1 (Oil & Gas Standard) certification efforts

Flowserve Corporation (NYSE: FLS) (Oil & Gas) 8/08 - 05/18

Senior Director, Transformation (IT Procurement & End User Services)

Flowserve is a $4+ Billion global industrial manufacturing company that is a major supplier to the Oil & Gas industry with operations in 56 countries with 18,000 employees. Managed $60 Million budget:

Led global IT Procurement for hardware, software, and accessories totaling $100+ Million budget per year. Developed and managed strategic vendor scorecard towards proactive management and continuous improvement. Contract management with large IT Service Providers e.g., AT&T, Dell, Microsoft, SAP, Oracle, Unisys, and many others

Led IT contract negotiation with IT Infrastructure vendors to create $2.5 Million in annual savings year after year, developed and deployed Vendor Scorecard to improve vendor performance.

Led a team of 40+ professionals to support 18,000 end users globally in 56 countries and 200+ sites globally and specifically in North and Latin America with all aspects of service & support, supporting $2.5+ Billion business. This included 4 Call Centers across the globe in English, Spanish and Portuguese. Projects completed included Vendor Management, Supply Chain, and IT Procurement

Led a multi-year strategic initiative to improve customer satisfaction scores. These efforts resulted in satisfaction score improvement from 2.6 (on a scale of 0 to 5) to consistently above 4.6 within 18 months. This required engaging 200+ internal associates, 300+ contractors and dozens of vendors and 3rd party providers.

Delivered a total of $65 Million in validated benefits using key skills above over 10 years.

Risk Management (SOX and other regulatory compliance) for IT organization world-wide working with internal (E&Y), external (PwC) auditors and IT Team members to reduce non-compliance items from 49 to 1 based on annual third-party audits.

Additional Work Experience

•Solera Corp. (Software), Westlake, TX as Senior Portfolio Manager – 2018

•Smarter/ Tacks Solutions, President, Management Consulting - 2003-2008

(Texas State, Daimler Trucks, CIGNA, National Chemicals, Sherwin Williams, Bank of America)

•Dell Technologies, Round Rock, Texas as Global Program Manager & Senior Manager, Quality

•Boeing Commercial Airplanes/ Vermillion, Wichita, KS as Director of Quality & Compliance

•Raytheon Aircraft (Beech), Wichita, KS as Program Manager / Industrial Engineering

•Tata Motors, Mumbai, India as Corporate Planning officer

•Professional Medical Offices (1983-1985)

Education

•MBA, Business Administration (Finance), Wichita State University, Wichita, KS

•MSIE, Industrial Engineering (Engr. Management), University of Oklahoma, Norman, OK

•BSME, Mechanical Engineering, University of Jabalpur, MP, India

•Emotional Intelligence Certificate, Case Western Reserve University, OH

•Data Science (Big Data) Specialization – Johns Hopkins University, Baltimore, MD

Recognition & Awards

•Fellow – American Society for Quality (ASQ) 1997 - Present

•National Baldrige Examiner – Malcolm Baldrige National Quality Award, US Department of Commerce (MBNQA) 1997 - 2004

•State Judge – Texas Award for Performance Excellence (TAPE) 1998 – 2007

IT Tools

•Microsoft Office; Office 365, Excel, Power Point, Word

•MS Project, Planview, MS Visio

•JIRA, Smart Sheet

•Zoom, Team, WebEx

•Clarity, Confluence

•Minitab & JMP Statistical Analysis Software

•ERP Systems – SAP, Oracle, PRMS

Global Experience

Successful projects, audits and/or consulting cross-cultural assignments completed in: Argentina, Australia, Austria, Brazil, Canada, China, Columbia, France, Germany, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Russia, Singapore, Spain, UK, and USA.

LinkedIn Profile

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