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Customer Service Social Media

Location:
New York, NY
Posted:
February 08, 2024

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Resume:

ALEXIS R. REYES

Brooklyn, New York ***** ad3hmj@r.postjobfree.com 585-***-****

www.linkedin.com/in/lexi-reyes

SKILLS

A motivated business student with experience in the food & service industry, CPR, and childcare. Open-minded to new experiences and possess strong leadership, communication, and problem-solving skills. Thrives in fast-paced environments and demonstrates consistent excellence by tackling challenges with strategic and logical thinking.

EDUCATION

Pace University New York, New York

Bachelor of Business and Entrepreneurship Management Expected May 2024

GPA: 3.68 Honors/Awards: Dean’s List, several academic scholarships

RELEVANT COURSEWORK

Introduction to Computing Managerial Accounting Financial Accounting

ACADEMIC PROJECTS

Biz Café Spring 2021

Created a successful virtual business and led a team as CEO to learn what it takes to run a business

Marketing Strategy Project Fall 2022

Executed efficient and effective marketing skills by choosing an existing company and adjusting their marketing plans with fresh and creative ideas

EXPERIENCE

SERAFINA RESTURANTS New York, New York

Front of House Server & Barista Sept. 2022-August 2023

Handles stressful and fast-paced work and effectively communicates with staff

Educates customers on ongoing promotions, deals, and happy hour specials to increase sales

Document needed inventory to make sure the store is in perfect condition and up to customer standards

Collaborate with kitchen staff about food inventory to decrease waste saving company capital

JC WIRTH INC. Rochester, New York

Banquet Server & Event Assistant May 2021-August 2023

Assist in event planning by giving helpful intel to management to further company organization and plans

Identifies prosperous solutions to areas that could use improvement which increases event success

Advances customer satisfaction by efficiently working with team members to be on top of specific individual tasks

Enforces set-up and breakdown of all events promptly

SWAN FAMILY OF RESTAURANTS Rochester, New York

Cocktail and Food Server Jan. 2021-Sept. 2021

Extensive knowledge of various types of cocktails, wines, and beers, along with the ability to make recommendations based on customer preference

Adept at taking and accurately processing customer orders, handling cash transactions, and managing point-of-sale systems

Implemented strategies such as social media presence enhancement to promote daily specials, seasonal cocktails, and other promotions

Developed and maintained an in-depth knowledge of the menu, including ingredients, preparation methods, and pairings, contributing to an elevated customer experience

Displayed effective problem-solving skills by promptly addressing customer concerns and resolving issues to their satisfaction.

WEGMANS Rochester, New York

Cashier & Customer Service Representative Oct. 2018-Dec. 2020

Implemented strategic initiatives, including quick and efficient ways to pack customers’ bags to enhance customer service

Preformed administrative and clerical tasks efficiently by being determined and hardworking to show initiative and leadership abilities

Displayed a positive attitude and worked well with team members to create a better work environment

Received outstanding customer service awards and certificates proving leadership abilities

ACTIVITIES / VOLUNTEER WORK

Urban Suburban Program, Outstanding High Honor Roll Student 2006-2020

Halligan Arts Therapy, Community Service Worker 2018

Sustainability Club at Pace University, Club Member 2021-Current

First Aid Certification, CPR Student 2015



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