Cheryl Kilpatrick

***** ********* ****** ***** *

Newport News, VA 23606

Cell 251-***-****

ad3hlc@r.postjobfree.com

Objective: To become the best customer service and Sales for a company can have. My experience in working in high profile environments would make me the perfect candidate for the job. WORK EXPERIENCE

Infinite- Remote Call Center Workforce Analyst ll (Rockville, MD) 5/2023-Present

• Helping members with their health assessments

• Presented overview of health plans/ordering materials and

• Medical Identification cards.

• Knowledge of VDI, Genesis, Salesforce and CITRIX Systems. Tandem Diabetics Care- Remote Customer Technical Support 8/2022-4/2023

• Substantiated potential safety and health issues with products and proceeded suitable internal notification procedures.

• Repeatedly meet Tandem metrics in call monitoring, quality, soft skills, and exactness.

• Inbound calls and periodically make outbound calls as required.

• Took the responsibility for determining the level of involvement of each contact with focus of accomplishing the best initial resolution.

• Finalized every call by documenting into Client Relationship System (CRM). Alorica-Remote Call Center Customer Service (Mobile, AL) 8/2020-7/2021

• Inbound calling/Handled disputes, refunds, and customer service issues with various accounts.

• Worked with US Bank and Verizon Accounts with the company.

• Averaged 55 Inbound calls daily.

• Professional phone reception.

Shell-Food Mart-Cashier (Saraland, AL) 5/2020-8/2020

• Cashier and stocking items

• Opening and closing procedures, help run the day-to-day operations.

• Handled vendors invoicing, cash handling.

SKILLS

Microsoft Word/Teams/Outlook/Excel

Internet

Analyst