Work Experience

eCommerce Manager

Birdwell Beach Britches

Solely oversee daily operations of Birdwell.com.

Lead e-commerce projects from concept to launch,

emphasizing quality and functionality, such as

home page updates for collection and promotional

launches.

Syncing products from ERP to Shopify.

Merchandising PDPs, adding assets and copy.

Primary website merchandiser of landing and

collection pages, aligning displays with the brand vision and market trends.

Collaborate with executives on sales campaigns and promotions while keeping site-related analytics

aligned with marketing efforts using the integrated marketing calendar in Trello and working with

Marketing and third-party agencies to stay current on paid advertising and using Klayvio for daily

operations of email campaigns.

Working closely with Product Development,

Marketing, and Graphic Design to ensure product

launch timelines and staying organized with Trello. Streamline logistics, liaising with the 3PL team.

Supervise the Customer Success team for top-tier

interactions via email, phone, and live chat.

Key milestones:

Launched Shopify 2.0.

Rolled out secondhand resale via Archive.

Spearheaded "try before you buy" with TryNow.

Integrated with Returnly and Loop Returns.

Launched the Loyalty program through Yotpo.

02/2023 – 10/2023 IRVINE, CA

Work Experience

eCommerce Specialist

Birdwell Beach Britches

Manage day-to-day website operations.

Handle product management.

Oversee inventory management.

Direct site merchandising.

Coordinate site categorization.

05/2022 – 02/2023 IRVINE, CA

Customer Support Supervisor

Birdwell Beach Britches

Hire and develop a team into a seamlessly

functioning unit.

Ensure quality assurance of Zendesk tickets.

Establish appropriate KPI metrics for email, phone, and chat support channels.

05/2017 – 05/2022 IRVINE, CA

Senior Support Representative

Ibotta

Leadership Role in Customer Support:

Lead a team of 140+ remote employees.

Coordinate daily team activities.

Set case and productivity goals.

Handle supervisor-only requests.

Monitor and maintain team morale.

Supervisory Role:

Act as a direct contact for a subset of employees. Conduct bi-weekly meetings to discuss case

statistics.

Team strengths and areas for improvement.

Employee growth and future objectives.

09/2015 – 02/2017 DENVER, UNITED STATES

1534 Wilshire Way, Costa Mesa 92627 562-***-****

ad3hlb@r.postjobfree.com

Elizabeth Greenbaum

As a skilled eCommerce Manager, I consistently strive to grow revenue and improve the customer journey. I'm proficient in planning and executing strategic product campaigns, refining digital platforms, and guiding various teams. Data drives all of my decisions. My commitment to superior customer experiences through achieving company goals stands firm in the fast-paced and competitive market.

Work Experience

Issue Tracking and Resolution:

Identify and track trending team issues.

Collaborate with Engineering, App Development,

and Account Management teams for issue

resolution.

Special Projects Oversight:

Lead a specialized team for content-related tasks: UPC Farming for content addition.

UPC Moderation for content auditing.

Tools Used

Shopify

NetSuite

Returnly

3PL

ZenDesk

Trello

Klayvio

HotJar

Loop Returns

Archive

Yotpo Reviews

Yotpo Loyalty

Education

Business Management Bachelors of

Science

University of Nevada - Las Vegas

08/2010 – 05/2012 LAS VEGAS, NV

Spending time

with my animals

Traveling

Photography with

my husband

Hobbies

Contact this candidate