JR JOHNSON

***** ******* *****, ****** ******, CA · 949-***-****

ad3hky@r.postjobfree.com · JR Johnson LinkedIn

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

EXPERIENCE

MARCH 2023 – OCTOBER 2023

PRODUCT MANAGER, HDVI (HIGH-DEFINITION vehicle insurance)

Led a billing project to accept payments from our website and automated the posting, receipt, and reporting of that payment within our internal accounting system for our 200+ clients. This project saved the accounting team about 40 hours per month.

Within our CRM, led the automation of the telematics reporting project for both internal teams and external clients. The estimated savings that this project had on our Fleet Services team was about 15 hours per month.

Managed all work, sign-off, and budget for our 3rd party development contractor.

Created all Epics, Features, and User Stories (in Jira), BRD’s, and FRD’s, which contained Product Requirements, Acceptance Criteria, Definition of Done, Use Cases, UI/UX, etc. for the Core systems around CRM, Billing and Accounting, and Claims.

Performed UAT on all applicable stories within the Sprint cycle and when necessary, performed (or assisted with) the QA testing.

Provided monthly status updates to C-level executives.

MARCH 2021 – JANUARY 2023

PRODUCT OWNER, CU Direct

In building a new Mortgage Loan Origination System (LOS) (called Origence):

oCollaborated with both internal and external stakeholders to gather and understand expectations, so that I can manage and write product requirements.

oProvided consistent communication regarding status updates, progress, demos, etc. to C-level executives, stakeholders, and teammates.

oLed cross-functional teams around the design, workflow, and building of the online (front-end) mortgage application process.

oLed my team in designing and building the back-end business rules pertaining to Mortgage Compliance.

oProvided input and workflow expertise into the solution architecture.

oCreated and maintained XSD, data dictionary, and integration guides.

Used Azure DevOps to create and manage roadmap, sprints, stand-up, grooming, retrospective and other SAFe activities.

Performed QA and UAT and provided sign-off for all user stories completed by the team.

MAY 2015 – MARCH 2021

SR. BUSINESS ANALYST / PRODUCT MANAGER, ICE Mortgage technology

Owned product strategy, roadmap, execution, and release of new features and updates to both the Mavent Compliance engine and all integrations. This includes creating all epics, features, user story creation (using Jira), as well as providing acceptance criteria, providing the definition of done, and any UAT / sign-off.

Frequent collaboration between stakeholders, cross-team, marketing, sales, engineering, UI/UX, and legal teams

Customer Satisfaction scores increased from 2.3 to 3.8; adoption rates of the Mavent product increased by 60%, and submission rates doubled (from 1.5 million to three million) per month.

Led project to create an online help guide for troubleshooting Compliance errors. Users would enter the error code into the UI and receive the top 3-5 reasons on why the error message was generated by the Compliance engine.

Led all third party integrations to the Mavent Compliance engine. Including creating and maintaining API, SDK, XSD, data dictionary documentation.

Updated our ticket escalation process, including creating integration between Salesforce and JIRA.

Managed two teams and updated and improved our Agile / Scrum process which led to a 35% increase in Sprint Story Points and improving productivity by 40%.

Created a quarterly focus group for our clients in which I would review our releases, roadmap, Q&A, and discuss any of their pain points, enhancements, etc.

Oversaw the training, development, and wrote performance reviews on junior team members, as well as contributing to the performance review write-up for my Dev and QA teammates.

NOV 2013 – APRIL 2015

IT BUSINESS SYSTEMS ANALYST II, Black Knight Finacial Services

Expanded the integration connection points between the legacy system (MSP) to better interface with the LOS (Empower) and other Black Knight applications as part of the Symphony project.

Expanded the APIs of LOS (Empower) to better interface with other in-house/3rd party integrations as part of the Symphony project.

Created and maintained system documentation, also including training documents.

Performed system workflow analysis and made suggested enhancements that led to a 10% increase in performance.

Provided training on various legacy systems to teammates as an out-of-the-box and with upgraded set-up.

MARCH 2009 – SEPTEMBER 2013

SOFTWARE BUSINESS ANALYST - CONSULTANT, QBE, Assurant, and Vibrant software

Created a new dealer portal for all US Hyundai dealers to order, place customized vehicle orders, perform dealer-to-dealer trades, and track their vehicles.

Created training curriculum for new Hyundai dealer portal, including class worksheets, tests, etc.

Performed audit of all Insurance documentation by state and wrote necessary user stories when the audit found an error, missing, update, etc. to fix.

Expanded the reports for call center data (IVR, email, in person) by 60% for managers to get key metrics.

Reviewed system workflow and made enhancement requests to automate or adjustments to the existing process to speed up performance, improve user experience, etc.

***Additional work history and/or references are available upon request. ***

SKILLS

Certified Scrum Product Owner (CSPO)

Certified SAFe Product Owner/Product Manager (5.0)

Effective communication and technical skills with the ability to quickly grasp technical issues/concepts.

Dissect high-level information into details and able to communicate details in a manner understood by relevant audiences.

Ability to drill down into the details of a delivery request without losing sight of the big picture.

Adaptive person; able to learn new software solutions, business processes and design techniques quickly and efficiently.

EDUCATION

Saddleback College / Cal State Fullerton

No degree - about 120 units completed.

Pre-law with a 3.4 GPA

MS Office, JIRA, Confluence, SDLC lifecycle (Agile, Scrum, Waterfall)

Ability to make critical judgement decisions and solid organization skills.

Excellent written and verbal communication skills, including the ability to understand, work with, and shape the vision of customers and stakeholders.

Proven ability to quickly learn new business domains.

Excellent written and verbal communication skills, including the ability to understand, work with, and shape the vision of customers and stakeholders.

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