Jessie Port

New Cumberland, PA, *****, US

+1-717-***-****

ad3hkw@r.postjobfree.com

Work Experience

Feb, 2022 - Mar, 2023

Customer Service Specialist, Wrench Ltd Company

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Account management Billing collection and management Sourcing parts from outside vendors Data entry

Education

Kaplan University, Vocational in Basic Skills and

Developmental/Remedial Education