SUMMARY

SKILLS

EXPERIENCE

SHAWN

WORCZAK

ad3hku@r.postjobfree.com

919-***-****

Apex, NC 27502

Tenacious Sales Representative accomplished in prospecting leads, bringing in new customers, and closing sales. Consistently exceeds quotas and maximizes business profits. Driven to continuous personal improvement with competitive and ambitious mindset. Anticipates and overcomes roadblocks with savvy mindset and elite sales experience. Seasoned Sales Representative with over 25 years of experience cultivating customer relationships through excellent communication and service skills. Adept at generating leads. Well-versed in Microsoft programs as well as many company specific programming. Results- driven sales leader who brings outstanding analytical, multitasking and time management abilities. Offers 20-year background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.

• Project planning Schedule management

• Crew leadership Resolve grievances

Inspect completed work Improve

employee performance

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• Verbal communication Multitasking

• Motivation Creative thinking

• Networking

• Problem-Solving

• Time Management

• Goal-Oriented

• Account Management

• Staff Supervision

• Customer Service

• Teamwork and Collaboration

• Relationship Building

• Sales Transaction Processing

• Upselling and Promotions

• Staff Training and Development

SOLAR SALES LEAD 05/2022 to Current

ADT Solar - Raleigh, NC

• Managed and retained existing client accounts.

Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.

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Assisted staff with selling process to meet and exceed individual and company sales goals.

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• Utilized selling behaviors to identify and solve customer needs.

• Minimized shortages by adopting proper loss prevention procedures.

• Cross-trained on different positions to best support team during peak periods.

• Built repeat customer base by driving excellent loyalty program and data capture. Led sales team to consistently deliver customer service, generating maximum sales potential.

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SALES CONSULTANT 04/2021 to 04/2022

Superior Fence & Rail Inc. - Apex, NC

Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment

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Implemented corporate marketing plans and initiated creative strategies to develop business

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• Made amicable decisions for customers and company to handle customer situations Conducted needs assessments and reviewed account information to identify customer needs

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Utilized market research, published reports, consultants, and key decision-makers to assess market opportunities

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• Maintained up-to-date knowledge about products and promotions Handled billing inquiries and provided customers with account changes based on requests

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• Entered, updated, and maintained daily activity and prospect information

• Engaged customers and built connections to drive long-term sales

• SW

Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale

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Planned balanced approach combining servicing of established accounts with consistent prospecting for new business

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Planned efficient sales routes to maximize the number of customers served and incoming revenue

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Interacted professionally with customers, informing individuals of sales promotions and driving product interest.

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SALES LEAD 01/2020 to 05/2021

Harrison Fence - Apex, NC

Developed new accounts skillfully and penetrated new territories by following sales strategy based on in-depth understanding of current market conditions, opportunities, and competitor threats

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Assisted in training of new sales consultants, including methods for building and managing sales pipeline

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• Delegated work and assignments, giving clear direction and verifying execution Resolved customer complaints and made sure customers received needed services from company

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Recruited and hired new sales associates by assessing enthusiasm, persistence, communication, selling and closing skills

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Observed sales team and customer behaviors to minimize shrinkages from misuse or theft

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• Lead the company in sales monthly while employed here

• Coached and provided feedback to sales associates who were missing quotas. OWNER/OPERATOR 05/2017 to 12/2019

SNS Lawn Care LLC - Apex, NC

Met with prospective clients to present company offerings, discuss products, and showcase service solutions

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• Built successful business from ground up in 18 months Recommended and implemented procedural changes to enhance services rendered to customers

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Coordinated and supervised activities of team members to consistently meet customers' needs

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Resolved problems, provided open communication, and recommended discipline and terminations

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Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement

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Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams

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• Set forward-thinking policies to meet business needs and boost team success Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences

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Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements

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• Monitored and adjusted staff schedules based on business requirements. SERVICE MANAGER 08/2010 to 05/2017

Hendrick Cadillac - Cary, NC

Established service department work schedules and delegated assignment for coverage needs

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• Conducted performance assessments, set service team goals, and motivated EDUCATION AND

TRAINING

INTERESTS

improvements

Forecasted goals and objectives for service department and helped team achieve targets through skilled day-to-day management

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• Implemented training and ongoing training and support for department personnel

• Managed department staff service writers, technicians, and administrative support Supervised completion of repair orders in tracking system and full documentation of service actions

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Estimated materials and labor costs for routine work and special projects assigned to the team

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Monitored employee performance and delivered constructive feedback and quarterly reviews.

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06/1995 to 06/1999

Built relationships with vendors and monitored supply chain to spot and correct deficiencies

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Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.

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Alfred State College - Alfred, NY

ASE Certified Automotive Technician, Automotive

GPA: 3.8, with distinction. Student Scholar Athlete Niagara Wheatfield High School - Sanborn, NY

High School Diploma

General

GPA: 3.9

Awarded many athletic awards for hockey, baseball and golf Awarded a scholarship Student Scholar Athlete Volunteer, Sanborn Fire Department

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