Andrew Graves

404-***-**** • ad3hkn@r.postjobfree.com • www.linkedin.com/in/andrewgravescsp

Agilist - IT Leadership – Organizational Transformation – Talent Development

Dynamic Digital Transformation Leader and Enterprise Coach with a 20+ year career leading global transformative initiatives to drive revenue growth, improve the customer experience, reduce costs, and enhance efficiency for multibillion-dollar organizations.

Philosophy

To thrive in today's digital marketplace place, organizations need to embrace a digital-first mindset, including fundamental change in an organization's processes, activities, and strategies, enabled by the integration of digital technologies into the culture of an organization.

Strengths

●Impactful Enterprise Solutions

●Business Capability Planning

●Continuous Improvement

●Stakeholder Management

●Effective OKRs

●Digital Strategy

●Customer Centricity

●Effective Lean, Agile & Scaled Agile Methodologies

●Hypothesis Driven Design

●Strategic Leadership

●E2E Solution Implementation

●Product Management

Showcase

Lead Digital Transformation through collaboration with executives, business and IT stakeholders, and transformation team members to create a unified transformation roadmap and execution framework, supporting setting and managing objectives, key results, and the processes/guidelines that ensure lasting change.

Enabled a Value Management Office and Lean Portfolio Framework that qualifies all work against how it impacts our business, thus preventing work that provides little or no strategic impact.

Closed the gap between strategy and execution. Launched and continue to lead a team of senior leaders to own multiyear strategic outcomes and create annual outcome targets that define the value and work delivered by the IT organization

Decreased cross-organizational dependency impact. Designed and deployed a lightweight yet effective model for managing dependencies, allowing teams to be more proactive when it comes to managing dependencies

Increased predictability and improved the perception of IT Value. Created a balanced quarterly scorecard where business leaders help define targets and gain visibility on where and how IT dollars are being allocated

Experience

Anthem/Elevance Health [5/2017–Present]. Technical Program Director & Agile Transformation Leader

Leading Agile Coaches, Business Stakeholders, and Enterprise Architect Teams to create and implement a product lead organization supported by an Enterprise Value Management Office(VMO), Lean Portfolio Management, and capability roadmaps on enterprise products and technology, including strategic alignment, balancing demand with capacity, and cost control.

Strategic Contributions

Introduced and executed a shift from annual planning to continuous Business capability-based planning for the entire enterprise. Including gaining SLT buy-in and support for the organizational change.

Partnering with senior leaders on the creation and execution of transformation roadmaps aligning with enterprise, business unit, and product strategy supported by business capability-based Planning.

Designed and led enterprise-wide planning and lean portfolio framework to consolidate enterprise efforts and align investments with enterprise, data & technical strategy, resulting in $20M+ in cost savings.

Designed and operationalized a Value Realization model that tie strategic programs and roadmaps to measurable business impact, including quarterly strategic reviews to ensure investments are delivering the intended value. Resulting in pivot, persevere or stop decisions on a quarterly basis vs. annual reviews.

Continuously aligning portfolio strategy on enterprise goals, measurable objectives, and predictable execution.

Uncovered ~$40M in demand for a single year due to Lean Portfolio (LPM) practice enablement, resulting in avoided unnecessary staff reduction

Drove clarity to previously ambiguous goals through Large Solution SAFe and the use of vendor trains, which effectively allowed waterfall and agile teams to work together toward a common goal

Drastically reduced rework and increased predictability by implementing strategic portfolio practices and governance, including orientating strategy to OKRs and driving team execution using OKR and other outcome-focused methods.

Increased customer satisfaction by over 10% by developing an Agile Product Management Practice within Anthem’s global CIO operating model.

Directed delivery, program, and portfolio management teams through implementing Agile, SAFe, and Lean. Including coaching and training teams and leaders at all levels.

Managed organizational design and change management efforts, propelling smooth transitions to the new framework.

Streamlined the delivery pipeline, and improved quality by implementing DevOps

Key Results

Transformed annual planning process into continuous business capability model (BCM) and multi-year outcome-based planning, resulting in $63M in cost avoidance.

Developed and executed strategy to integrate IT delivery for CVS/Anthem’s teams, cultures, and approaches (Waterfall/Agile).

Deployed digital delivery approach into the combined Anthem/CVS effort to deliver Voyager ME PBM migration project, saving $5M+ in IT waste & delivering with zero critical defects.

Played a crucial role in launching the IngenioRx Agile team structure with a compelling business case and delivery process.

Implemented Agile maturity and metrics model to provide a clear set of behavioral and performance targets

Decreased concept to release time by 30% by implementing SAFe and DevOps for a program that needed additional support.

Created a mindset shift from output to outcome and data-driven decision-making through a three-tier governance model with Lean Portfolio Management practices that

Agilist Consulting + LeadingAgile [1/2013–4/2017]. Strategic IT Consultant and Enterprise Agile Coach

Led large, multimillion-dollar Agile transformative initiatives for clients such as Microsoft, Amway, Cox Communications, Coca-Cola Enterprises, Deloitte, Intercontinental Hotel Group, and Ernst & Young.

Strategic Contributions

Served as a subject matter expert on introducing Agile methodologies into organizations, advising clients on strategy and tools.

Introduced best practices into client delivery /product groups, coaching and training teams on scaling and utilizing Scrum/Kanban/SAFe.

Championed continuous improvement to clients’ IT delivery capabilities, rolling out enhanced/automated release management.

Led program management, directed innovation sessions, coached teams, and worked to help clients transform their operations.

Key Results

Directed innovation team on a UI/UX initiative for Ernst & Young to leverage AI/cognitive search and knowledge management.

Developed a program to overhaul Microsoft’s marketing data product, decreasing feature cycle time and defect rate.

Led a project to improve one of Microsoft’s marketing groups, rolling out an E2E value stream and strategy for a new delivery system.

Drastically reduced costs and enhanced productivity by launching a metrics dashboard to track complex solution development.

Matrix Resources [3/2011–1/2013]

Delivery Leader / Agile Coach

Recruited to lead a multimillion-dollar portfolio of mission-critical transformational initiatives for clients such as NAPA Auto Parts, GPC, Milliman, and others. Developed and executed strategies to improve client’s IT delivery capabilities with Agile methodologies.

Turned around a troubled engagement with Milliman, delivering a project that was delayed for two years within nine months.

Led NAPA Auto Parts project to rebuild and platform a shop management solution, delivering the new product within 18 months.

Championed transformational projects for clients, assisting with change management, training, adoption, and execution.

Earlier Experience

xRM Global, Inc. (Formerly EM Technologies, LLC) [2003–2011]

Created and executed a strategy to develop and launch a cloud-based CRM product (SalesVoodoo) from concept to market launch. Led efforts to scale the organization, merged the company with xRM, completed the IPO ($24M market cap), and drove M&A efforts.

Spearheaded support for global sales, assisting Sales in closing deals in the US, Canada, and Brazil with a team of 50 FTEs.

Rolled out product management best practices, encouraging market-driven development to allow the org to pivot to market needs.

Served as a key leadership team member that took the organization public in 2008 and later acquired two other companies.

Developed and executed product strategy, leading efforts to understand customer needs and deliver scalable solutions. Education

University of Georgia Athens, GA

Speech Communication

Memberships, Licenses & Certifications

SAFe SPC 6, Certified Scrum Professional Certified Scrum Product Owner, Certified Scrum Master, Innovation Games Certified Collaboration Architect, ICAgile Business Agility Foundations, ICAgile Lean Portfolio Management, IBM Certified Solutions Professional

Technical Competencies and Skills

Agile and Lean methods: Scrum • Lean • Kanban • Scaled Agile Framework (SAFe)

Brainstorming tools: Miro • Axure • Innovation Games

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