OBJECTIVE

To obtain a position that is challenging, rewarding, and has growth potential in which I can use my technical and management skills to improve processes, promote positive changes and learn from the experience of others.

TECHNICAL SUMMARY

MS Windows 10-11, MS Active Directory, Endpoint management, SCCM, DNS, DHCP, Imaging, Deployments, Group Policy, Symantec, VPN, multifunction printer,TCP/IP, .`Office 95-O365, macOS, Android/iPhone, Video conferencing

PROFESSIONAL SUMMARY

Excellent customer service and people skills working with associates and co-workers

Proficient with both onsite and remote support calls

Extensive Hardware and Software troubleshooting

Excellent judgment skills when executing changes within the environment

EXPERIENCE

Ingram Micro Irvine, Ca. 02/17-07/2023

Desktop Support Technician

Onsite and remote support of associates including C level management

Utilized MS Endpoint, Intune, Azure, SCCM, Citrix, VDI, PrinterLogic, MS Teams, O365

PC refreshes and new hire setups

Video conference room testing and maintenance

Mac and iphone and Android support

Provided on-site support for all major infrastructure upgrades at corporate

Teksystems contract for PIMCO / StateStreet 03/2011-2017

Information Management Specialist

Onsite and remote support of associates

W10 VDI support via Citrix Workspace

PC refresh XP to windows 10

Move Company to new facility

Testing and maintenance after hours on network changes

Ingram Micro / ACS, Santa Ana, CA 09/94-07/10

Information Management Specialist 2003-2010

Provide technical Desktop Support for 1,000+ users in a fast paced enterprise environment which included campus and field users and Ingram micro’s affiliated companies

Provide technical executive support for VP’s and CIO’s

Perform Windows 7 deployment for 1,000 plus users

Perform campus upgrade from Windows 2000 to Windows XP and then to Windows 7

Troubleshoot and resolve technical issues with Windows 2000/XP/7

Provide basic Active Directory administration

Troubleshoot and resolve technical issues with MS Office/Outlook

Utilize Remedy ticketing system to manage trouble ticket queue

Image machines utilizing Ghost and Altiris

Provide technical remote support using Dameware and Logmein

Deploy, configure, troubleshoot and support mobile devices such as Blackberry’s, iPhone’s, iPad’s, and Treo’s

Provide technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN and remote systems

Build Windows servers and server images (hardware and software)

Troubleshoot and resolve technical issues with network printers, scanners, and office peripherals

Work on Sprint to AT&T conversion for all mobile devices

Work closely with network messaging and network services to provide fast resolution for end users

Collaborate with Anti Virus Team on Desktop Security issues

Develop and maintain documentation (procedures and standards)

Senior PC Specialist 2000-2002

Lead technician for the Product Management department

Provide technical Desktop support for 400+ internal users

Provide technical support Legal Department handling sensitive and confidential records

Provide technical executive support for VP’s and CIO’s

Troubleshoot and resolve technical issues with Windows 2000

Troubleshoot and resolve technical issues with MS Office/Outlook

Participate in server consolidation & migration to fast Ethernet

Build Windows servers and server images for in house applications

Participate in EMC server migration, replacing all routers on campus

Perform Windows 2000 campus rollout/upgrade

Produce custom images for Product Management and Marketing using Ghost

Troubleshoot and resolve technical issues with network printers, scanners, and office peripherals

Utilize Service Center ticketing system to manage trouble ticket queue

PC Specialist II – Lead Position 1998-2000

Provide technical Desktop Support for internal users in the Information Technology and Product Management departments

Lead technician responsible for resource allocation ensuring proper coverage

Troubleshoot and resolve technical issues with Windows NT

Troubleshoot and resolve technical issues with MS Office/Lotus Notes

Utilize Lotus ticketing system to manage trouble ticket queue

Build master images for workstations

Work closely with liaisons in departments on projects, moves, needs and future upgrades.

Participate in Y2K Project

Create and maintain documentation for software procedures

Setup and configure computers in Tucson Data Center

PC Specialist I & II / ISC Department 1994-1997

Provide technical Desktop Support for internal users

Train new PC Technicians for campus wide support

Troubleshoot and resolve technical Windows NT issues

Upgrade campus from NT 3.51 to NT 4.0

Troubleshoot and resolve technical issues with MS Office/Lotus Notes

Utilize Lotus ticketing system to manage trouble ticket queue

Build master images for workstations

Perform software and hardware configurations

Deployment of new computers and hardware

Inventory Control at reverse logistics warehouse

EDUCATION

Fullerton College, Fullerton, CA

STEVEN R. ARIAS

417 N. Barryknoll St. 714-***-****

Anaheim, CA 92807 ad3hkg@r.postjobfree.com

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