Work History

German Legal

Reasercher

Ahmed

Sobhy

Contact

Address

Cairo, Egypt 2929

Phone

+971*********

E-mail

ahmedsobhy9797@icloud.c

om

Skills

G-Suite

Active Listening

Critical Thinking

Teamwork and

Collaboration

Excellent Communication

Google Workspace

Flexible and Adaptable

Organization and Time

Management

Self-Motivated

Highly experienced Job Title with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

German-English Translator

Lufthansa Airlines, Dubai

Facilitated communication between law

enforcement personnel and individuals involved

in crimes such as witnesses, persons of interest,

and suspects.

Proofread, edited and improved documents of

different sizes.

Reviewed, edited and proofread translated

documents for accuracy.

Developed and maintained glossary of technical

terms.

Interpreted conversations between foreign

language-speaking clients and others.

Created detailed reports on accuracy of

translated documents.

Interpreted spoken and written languages other

than English and vice versa.

Stayed current on new expressions and cultural

changes impacting language translation.

2023-03 -

Current

Technical Support Specialist

Microsoft, Cairo

Collaborated with supervisors to escalate and

2022-12 -

2023-03

Clerical Support

[Type] Software Proficiency

PPE Compliance

Languages

German

Advanced (C1)

English

Advanced (C1)

address customer inquiries or technical issues.

Suggested software and hardware modifications

to reduce lag time and improve overall speed.

Explained technical information in clear terms to

non-technical individuals to promote better

understanding.

Responded to support requests from end-users

and patiently walked individuals through basic

troubleshooting tasks.

Developed and tested new product offerings

prior to release to assist development team in

bug identification.

Followed up with clients to verify optimal

customer satisfaction following support

engagement and problem resolution.

Technical Support Representative

Amazon Digital.de, Cairo

Translated complex technical issues into

digestible language for non-technical users.

Used ticketing systems to manage and process

support actions and requests.

Managed high levels of call flow and responded

to Type technical support needs.

Resolved diverse range of technical issues across

multiple systems and applications for customers

and end-users across various time zones.

Collaborated with supervisors to escalate and

address customer inquiries or technical issues.

Promoted efficiency among departments with

prompt resolution of system issues.

Researched product and issue resolution tactics

to address customer concerns.

Configured hardware and granted system

permissions to new employees.

Identified potential sales and cross-selling

opportunities and informed supervisor.

2021-11 -

2022-12

Customer Service Representative

Amazon.de, Cairo

Provided primary customer support to internal

and external customers.

Responded to customer requests for products,

services, and company information.

Answered constant flow of customer calls with

2018-06 -

2021-10

Education

minimal wait times.

Updated account information to maintain

customer records.

Answered customer telephone calls promptly to

avoid on-hold wait times.

Analyzed customer service trends to discover

areas of opportunity and provide feedback to

management.

Actively listened to customers, handled concerns

quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions

courteously and professionally.

Tracked customer service cases and updated

service software with customer information.

Developed customer service policies and

procedures to meet and exceed industry service

standards.

Created and maintained detailed database to

develop promotional sales.

Delivered exceptional customer service to every

customer by leveraging extensive knowledge of

products and services and creating welcoming,

positive experiences.

Enhanced productivity levels by anticipating

needs and delivering outstanding support.

Bachelor Of Applied Arts: German

Language And Literature

Al Azhar University - Cairo

2015-09 -

2020-09

Contact this candidate