Cheryl Simmons

Idaho Falls, ID *****

208-***-****

ad3hjk@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven customer service and sales professional with 30 years of experience in enhancing client relations and communication skills. Able to manage multiple projects simultaneously with a high degree of accuracy while building meaningful relationships with customers and team members. SKILLS

• Product Knowledge

• Organization

• Consultation

• Active Listening

• Time Management

• Customer Service

• POS Systems

• Cash Handling

• Multi-Line Phone Systems

• Attention to Detail

WORK SUMMARY

Customer Service Associate Dillard's Department Store

• Respond to telephone inquiries, providing quality service to customers inquiring about products and orders.

• Handled multi-line phones and directed calls to appropriate parties.

• Aided customers and associates with cash transactions and opened/closed the register at the beginning and end of business hours.

• Prepared all outgoing products for shipping, ensuring relevant paperwork was completed and accompanied each shipment as per requirements.

Sales Associate Green Tea HP

• Consulted customers on the benefits of using products and services offered.

• Provided high quality customer service for clients and produced sales by assisting with merchandise selection and promoting store specials.

• Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.

Client Aid The Adventure Center

• Provided assistance and care to clients with a wide variety of disabilities.

• Transported clients to locations outside the home, such as community events to promote socialization.

• Promoted the mental health and physical activity of clients by participating in activities that nurtured their growth.