Personal Statement

Results-oriented professional with a Master’s in Information Technology Management, offering expertise in IT support, project management, and dynamic leadership. Proficient in troubleshooting software and hardware issues, managing system configurations, and providing top-tier technical assistance. Seeking opportunities in IT Helpdesk Technical Support to apply technical proficiency and leadership skills for organizational success..

Skills

Technical Support, Helpdesk Support, Troubleshooting, Customer Service, Operating Systems (Windows, macOS, Linux), Hardware Troubleshooting, Software Installation and Configuration, Networking Fundamentals, Remote Desktop Support, Active Directory Management, Incident Management, Ticketing Systems (e.g., Footprint, Zendesk), Communication Skills, Problem-Solving, Analytical Thinking, Documentation, Team Collaboration, Mobile Device Management, Security Fundamentals, Adaptability.

Professional Experience

Advancement Student Assistant, Concordia University St. Paul, MN, USA, May 2023-December 2023

●Conducted predictive analysis on diverse datasets to identify potential donors, managed donor and alumni relations, and coordinated impactful meetings with successful outcomes.

International Students Assistant, Concordia University St. Paul, MN, USA, May 2023-December 2023

●Provided comprehensive support to international students by addressing inquiries, offering guidance on various matters, and facilitating effective solutions. Demonstrated excellent interpersonal and communication skills while assisting students with diverse needs within the International Student Services Office.

IT Helpdesk Assistant, Concordia University St. Paul, MN, USA, January 2023-December 2023

●Delivered top-tier IT support as an IT Helpdesk Assistant, adeptly troubleshooting and resolving software and hardware issues for students and staff. Proficiently managed system configurations, adhering to industry-standard security protocols to fortify data integrity. Applied best practices in network administration, enhancing cyber resilience and ensuring optimal performance.

Delegate Communicator, T-HUB, Hyderabad, India, May 2022-June 2022.

●Led delegate communication at T-Hub Inauguration, Asia's largest incubator, coordinating travel logistics for Fortune 500 executives, facilitating impactful private investment meetings, and extending a government-led welcome to top-tier delegates.

Program Coordinator Intern, National Center for Additive Manufacturing, Hyd, India, April 2022-May 2022.

●Orchestrated the National Conference on 3D Printing and Additive Manufacturing, securing the title sponsor and associate sponsors, and successfully selling 23 exhibition stalls to top 3D Printing companies making more than 43 Lakhs INR. Played a key role in the comprehensive organization and success of the event supported by the Government of Telangana & the Government of India.

Project Coordinator Intern, Ministry of Electronics and Information Technology, December, Hyderabad, India, December 2021-January 2022.

●Integral in organizing the 24th National Conference on E-Governance, managing diverse responsibilities including procurement, deadline coordination, and meetings scheduling. Served as the key contact for high-ranking officials, overseeing travel arrangements and addressing queries during their stay,

IT Project Management Intern, Telangana Visual Effects, Animation & Gaming Association (TVAGA), Hyderabad, India, August-November 2021.

●Led end-to-end IT project management for IndiaJoy Festival 2022, achieving seamless execution and driving the virtual attendance to surpass 10 thousand participants. Innovatively directed the tech team in developing eStalls, panel discussions, and virtual rooms, elevating the global audience experience. Established and maintained efficient communication channels, showcasing organizational and leadership skills for streamlined project delivery.

Education

Master of Science in Information Technology Management.

Concordia University St. Paul, MN 3.75 GPA August 2022-December 2023.

Ignite Leadership Certificate Program.

Concordia University St. Paul, MN August 202l-April 2023.

Bachelor of Technology in Information Technology

Jawaharlal Nehru Technological University, Hyderabad, India 2017-2021.

Roles of Responsibility

President, Indian Student Association, Concordia University St. Paul, MN. May 2023-December 2023

●Served as the President of the Indian Student Association, spearheading impactful events that showcased the cultural diversity of India and commemorated national occasions. Oversaw the management and growth of a thriving club, successfully attracting and engaging a membership base of over 960 registered individuals, providing a supportive platform for more than 1200 Indian students on campus.

Vice President, All Come To Serve Club, Concordia University St. Paul, MN. May 2023-December 2023

●Led diverse service initiatives, notably including a Winter Coat Drive, Kids Toy Drive, and Meal Distributions. Successfully attracted a broad audience, with event participation consistently exceeding 250 attendees, demonstrating the club's impactful reach beyond its 79 registered members. Directed and coordinated collaborative efforts to execute community-focused projects, contributing to the club's commitment to meaningful service and community engagement.

Secretary, International Connections Club, Concordia University St. Paul, MN. May 2023-December 2023

●Led cross-cultural engagement through organizing events and games, creating a dynamic platform for domestic and international student interaction. Initiated the successful Friendship Match Program, strategically connecting students to promote global connections and cultural exchange.

Treasurer, Indian Student Association, Concordia University St. Paul, MN. January 2023-May 2023

●managed finances with precision, implementing robust financial controls for transparent budgeting and transactions

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