FOLASHADE AGBAJE, CISA

ad3hir@r.postjobfree.com +1-832-***-****

PROFILE SUMMARY

Results-driven IT Auditor with 5 years of experience in IT General Controls (ITGC) and thorough application reviews, demonstrating a successful history of evaluating and improving the efficiency of information systems. Seasoned in navigating the complexities of laws, regulations, and frameworks governing enterprise information technology.

CORE COMPETENCIES

Compliance Regulations & Frameworks: COBIT, SOX, PCI-DSS, HIPPA

Software Applications & Operating Systems: SAP, Windows, UNIX, Oracle, ServiceNow

Data & ETL Technologies: SQL, Tableau, QlikView

Audit Management Software: Diligent HighBond, Audit Board

Tools: MS Ofice (Word, Excel, PowerPoint, Outlook, Visio)

Internal and external Audit experience

PROFESIONAL EXPERIENCE

Staff Auditor, Akea Services Inc. Houston March 2022 - Present

Conduct IT General Controls testing across information systems to ensure adherence to established security and operational standards.

Assess business processes, procedures, policies, and internal controls to pinpoint factors contributing to deficiencies.

Tested ITGC controls for Test of Design, and Operating Effectiveness in stages for

each application.

Perform SOX compliance testing per the COBIT framework, ensuring alignment with regulatory requirements.

Test controls documented in the Risk and Control Matrix (RCM), meticulously validating their effectiveness.

Clearly and comprehensively document test report, providing transparency in the assessment process.

Identify and address risk and control gaps, collaborating with the IT department to establish and reinforce internal control guidelines for systems and applications, ensuring SOX compliance.

Collaborate with senior auditors in the preparation of work papers, including Risk and Control Matrices (RCMs), lead sheets, Testing sheet and issue logs.

Ensure accurate and timely completion of all tasks within the audit scope, adhering to established time frames.

Utilize general audit techniques, practices, and tools in the technology industry.

IT Audit Consultant, Cyber Guard Global Consulting, Houston September 2019 – January 2022

Collaborated with multiple clients within the banking, finance, health care and telecommunications sectors to execute comprehensive IT audits and special projects.

Coordinated Audit processes (planning, fieldwork, and Report) with engagement team and client.

Led ITGC walkthrough meetings with process owners, comprehensively covering logical access, user management. IT operations, SDLC and change management to understand processes and gather evidence.

Performed testing of IT processes, systems, and applications to validate clients’ adherence to established standards.

Worked closely with client teams to collaboratively address, develop, and implement remediation plans based on issues and concerns identified during audits.

Trained Junior Consultants on best practices for efficient control testing and data

documentation.

Presented Findings to clients and possible management plans to be implemented.

Conducted audits across all company international regions, US, Europe, Africa.

Leveraged a risk-based audit methodology to evaluate the efficiency and adequacy of internal controls.

Created collaborative relationships with clients and team members with effective communication.

Quality Assurance Specialist, Smile Communications, Nigeria September 2018 – August 2019

Regularly monitored and evaluated customer interactions, including phone calls, chat sessions, and emails, to ensure adherence to quality standards.

Developed, implemented, and enforced quality assurance guidelines, policies, and procedures for call center agents.

Tracked and analyzed key performance indicators (KPIs) related to call quality, such as call handling time, customer satisfaction scores, and resolution accuracy.

Ensured compliance with regulatory requirements and company policies during customer interactions, including privacy and security standards.

Collaborated with other departments, such as customer support, IT, and training, to address quality-related challenges and implement improvements.

Customer Care Personnel, Smile Communications, Nigeria March 2016 – September 2018

Responded to customer inquiries and resolved issues related to telecom services, billing, account management, and technical problems through various channels, including phone calls, emails, live chat, and social media.

Logged and tagged customer queries using the appropriate telecommunications applications like Jira, and customer relationship management tools.

Consistently met performance benchmarks in available quality parameters (Speed, Accuracy, Communication Skills, Active listening, Effective probing, Issue identification and resolution, Politeness, and Courtesy).

CERTIFICATION & SPECIAL TRAINING

Certified Information Systems Auditor (CISA)

Comptia Security +

EDUCATION

BACHELOR OF SCIENCE, Babcock University, Nigeria

International Law and Diplomacy

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