Urgent Care Front Desk

Stephani Butler

**** ******* ***** **

Arlington, TX

C: 651-***-****

Email: ********@*****.***

Brief overview of skill sets acquired at following locations: Detail Oriented, Customer Focused, Outgoing, Reliable, Positive Attitude, Multi-Tasking, Energetic, Marketing, Sponsorship, Leadership Focused, Organized, Experience over 10 years. 2019 - 2023

● Baylor, Scott & White Urgent Care (PSS 2, current employer). Register patients, verify insurance, collect co-pays, answer incoming calls, call patients with results and notes from providers.

● Baylor, Scott & White Endocrinology (PSS) Register patients, verify insurance, collect co-pays, answer incoming calls, call patients with results and notes from providers, schedule lab work, follow up appointments, etc)

● MedExpress Urgent Care (Team Supervisor)

Register patients in the urgent care setting, verify insurance, collect any payment due, have a clean and organized workspace, train new team members, handle medical records requests, and any referrals that the provider may make for a patient, scan all documents into patient charts.

● Trusted ER (Front Office Manager) (May 2019 - Aug 2021) Duties included onboarding and training new team members, performing chart audits, handling billing and claims errors, as well as working shifts as a registrar, ordering supplies, maintaining the front desk area in a clean and organized manner.

● SurePoint ER

Duties included registering patients in the ER, verifying insurance, collecting co-pays, scanning all patient registration forms, performing downtime reports and fixing any errors.

● Altus ERDuties included registering patients in the ER, verifying insurance, collecting co-pays, scanning all patient registration forms, performing downtime reports and fixing any errors.

Billing Office

● iKids Dental (Dec 2018 - May 2019)

Duties included handling all the billing and claims for 3 of the iKids Dental locations. Dealing with claims, coding, and billing. Maintaining spreadsheets and meeting quarterly goals. 2018

Customer Service Rep (Jan 3rd 2018 - Nov 3rd 2018)

● Blue Cross Blue Shield

Job duties included taking incoming calls from BCBS members and providers, answering questions regarding benefits and what providers are in network. I was also working on the billing side of things and adjusting claims and incorrect coding. Marketing/Sponsorship (Nov 2018 - Current)

● Red Maple Riders Cycling

As owner and marketer for our cycling group, I connect with cycling groups and companies/shops in the DFW to get promotion or sponsorship from them. We were featured in the Waxahachie Now magazine in July of 2021. Front Desk Manager (Nov 2018 - March 2019)

● Holiday Inn

Create reservations and check guests in and out of the hotel, perform check list duties, create schedule for the team, maintain cleanliness, handle any guest complaints. 2017 (Jan 2nd - Dec 31st 2017)

Independent Living Skills Counselor

● Supportive Living Solutions

Job included working with adults with mental illness and helping them to become more independent. Maintained a case load of 10 clients, scheduled time with clients, created a goal list for them, worked one on one with them to reach their goals. I was also involved in all patient care team meetings, kept detailed case notes from each session and escalated issues if needed. 2015 - 2017

Front Desk Associate

● Best Western

Education

Ashford University - 2011 - 2015

● Dean’s List every semester - 4.0 GPA

● BA in Psychology

● BS in Sociology

● Delta Alpha Phi

● Alpha Sigma Lambda

● Golden Key Honor Society

Program Knowledge

● Athena

● Epic

● Go Rev

● Kronos

● EPD

● DocuTap

● Microsoft Windows/Excel

Hobbies

● Reading

● Cycling

● Event Planning

● Volunteering

● Community Outreach

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