Gilberte Yabit

C: 647-***-**** Mississauga, ON E: ad3hi4@r.postjobfree.com

Profile Summary

Established Bilingual Customer Service Representative with 5+ years’ experience working in a variety of different customer service support roles. Hard-working, detail-oriented professional seeking a position where I can continue to grow my skills in customer and client support, customer relations, and sales. Summary of Qualifications

• Excellent bilingual interpersonal and communication skills both written and verbal in English and French

• Handled customer inquiries and complaints; successfully resolved problems

• Responsible for bookkeeping, typing, phones, filing, supply inventory, and general office procedures

• Professional attitude toward customer satisfaction, resulting in an excellent reputation with customers

• Reviewed work for accuracy and quality, and ensured compliance with corporate standard

• Managed up to 50 calls a day, ensuring proper correspondence

• Excellent Computer Literacy, experienced with Windows operating systems, Microsoft Teams, and similar applications

Work History

Bilingual Customer Relationship Agent Burlodge Mississauga, ON Aug 2022 – Feb.2023

• Good knowledge in the following: MS Word MS Excel, CRM account management.

• Created, organized, and facilitated long-lasting business relationships with customers while applying company's business operational systems

• Main point of contact for all French speaking clients, answering inquiries and supporting all problems.

• Clarified, articulated, discussed, collaborated, and aided customers in understanding our products and services, creating customer loyalty and increased company profits. Bilingual Customer Service Concentrix Toronto, ON (Remote) Jun 2021 – Oct 2021

• Provide feedback to management regarding customer service performance

• Maintained detailed records of customer interactions and transactions

• Monitored customer feedback and took appropriate action

• Handled every call and understood customer journey from start to finish, Bilingual Customer Service Representative Driasi Mississauga, ON Nov 2019 – Mar 2020

• Greeted & directed incoming visitors, promptly professionally and kindly.

• Actively listened attentively to customer needs and concerns to build rapport with them

• Supported customer requests over the phone and via email

• Tracked, documented, and retrieved information in call tracking database Bilingual Help Desk Support Cognizant Mississauga, ON Aug 2018 – Feb 2019

• Used CRM Applications to solve customer's issues in a timely and efficient manner

• Took care of customers concerns, asked questions and helped them find solutions

• Anticipated customer need and quickly resolved any issues or complaints

• Seek Manager’s advice on more complex cases

Bilingual Customer Support APEX Mississauga, ON Aug 2016 - Dec 2017

• Liaised between technicians & customers

• Assigned duties based on technicians' experience & skills

• Took ownership of customers issues and saw problem through to resolution

• Created a structure way of doing things that everyone was aware of Bilingual CSR MEDTRONIC Mississauga, ON Nov 2015 – June 2016

• Used AS400 to maintain accurate information

• Responsible for the registration of Pacemakers, Valves & Neuro Modulations items

• Properly documents product complaints, service request and inquiries generated by customer

• Directed more complex cases to appropriate Management Bilingual Credit Management GCR Mississauga, ON April 2015 – Sept 2015

• Handled French correspondence from dealer s in QC

• Personal Equifax accreditation to submit credit request from dealers

• Managed the entire cycle of credit procedures

• Seek Management on more complex

Education

Customer Service Readiness Training Certificate Peel Adult Learning Centre

• Customer Service Techniques & Applications

• Point of Sales (POS) system training

• Customer Relationship Management (CRM) database training

• Accessibility for Ontarians with Disabilities Act (AODA) Training North Star Digital Literacy Peel Adult Learning Centre

• MS Word, Excel certificates (intermediate level)

• Digital Footprint certificate

• Social Media certificate

• Using Email certificate

Office Administration Diploma TRIOS College Mississauga Campus

• Building Computer Literacy, working on typing speed, creating proper correspondence

• Working skills in Microsoft Office, Word, Excel, Outlook etc

• Great at handling all paperwork accurately and neatly, typed correspondence and preformed general clerical duties

Hospitality & Hotel Management Diploma Swiss School of Hostelry Association Lausanne, Switzerland

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