DAPHNE RHODES

Fayetteville, GA ***** 818-***-**** • ad3hhl@r.postjobfree.com

\PROFESSIONAL SUMMARY

My objective is to obtain a position as a Recruitment Specialist. My years of professional work experience and training has allowed me to obtain core skills that are necessary for a recruiter that includes a strong desire to succeed. In addition, an open-minded personality, effective communication, decision making, analytical and time management skills, just to name a few. As a high achiever, and being a full cycle, Sr. Recruitment Specialist, has perfected my skills in sourcing, attracting, and hiring qualified top talent candidates that excel and remain with company.

Skills:

Full Cycle Recruitment High Volume Background Checks and Assessments

Approve Requisitions Management Experience

Social Media & LinkedIn Sourcing Embrace Team & Managerial Collaboration

Screen, Interview, Hire & Offer Letter Strong Aptitude for Learning

Qualified Candidate Pipeline Excellent Work Ethics

Customer Service, Sales, and Negotiation Strong listening and Communication

Multi-Task and Time Management Adaptable and Versatile

ATS Workday Experience

Work History:

Home Depot – Atlanta, GA 08/2022 – 08/23

Sourcing Recruiter (Contract)

Used People Fluent to determine if an internal or external applicant is qualified to move to the next step which is an interview with the hiring manager.

Soured for corporate salaried positions including district managers, store managers, customer experience managers, etc.

Scheduled interviews for recruiters

Answered any candidate questions regarding interview and interview feedback.

Recruitment Specialist (FedEx)

Aerotek, Atlanta, GA 12/2018 – 07/22

Utilize Referral Program, job boards and social media to contact potential candidates

Source and interview applicants to determine quality of talent and skills.

Continuous communication with hiring managers to address hiring needs and skill-sets necessary for open positions.

Assists in planned and executed recruitment events- job fairs, Indeed events and referral program to attract potential candidates to fill open positions

Communicate with candidates and monitor each candidate’s progress through the hiring process stages

Utilize Worday ATS to manage each candidates hiring stage and maintain a pipeline of qualified candidates to fill future positions

Follow up with outside sources to obtain background checks, drug tests and physical results,

Source, interview and extend offer Letters to candidates.

Claim Professional/Adjuster

Travelers - Alpharetta, GA 12/2016 – 12/2018

Manage caseload of up to 80 claims from opening to closing.

Collect information and produce detailed documentation as well as reports, encompassing witness statements, video recordings, and photographs to support case findings.

Analyze and investigate evidence, including surveillance and photographic examinations of damages.

Issue payouts to claimants based on findings, applying advanced understanding of policy and state laws.

Evaluate, negotiate, and settle third-party injury claims.

Maintain top customer satisfaction by forging productive relationships, delivering honest advice to policyholders regarding repair work and body shop processes.

Uncover and escalate suspicious claims for further investigation and analysis.

Liaise with local body shops, expediting repair jobs and securing rental vehicles for customers.

CAT - Escalation Specialist

FedEx Services - Atlanta, GA 10/2010 - 12/2016

Worked closely with account holders to determine benefits, identify service needs, and resolve issues.

Monitored transactions and travel history of customer shipments.

Diplomatically handled irate customers in fast-paced setting, collaborating with 60 customer service associates to ensure quick and effective resolution of issues.

Consulted with internal and external stakeholders, including sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Detailed customer interactions in company system, tracked requests, documented problems, and recorded solutions.

Served as key liaison between customers and internal departments, playing instrumental roles in satisfaction.

EDUCATION

BBA: Human Resources Management

Strayer University - Herndon, VA

PROFESSIONAL DEVELOPMENT

Georgia Property & Casualty License, American Professor

Member of National Society of Collegiate Scholars

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