Customer Service Gulf Coast
Resume:
Lydia J. Harper
*** ******** ** *** * Gulfport, MS 39501
lydia.j,******@*****.***
Objective
To commit my strong work ethic, high standard of attention to detail, clerical and office relation skills toward a challenging position within your company.
Experience
Store Manager
2016- to Present Family Dollar Gulfport, MS
●Assist in planning and implementing strategies to attract customers
●Coordinate daily customer service operations (e.g. sales processes, orders and payments)
●Track the progress of weekly, monthly, quarterly and annual objectives
●Monitor and maintain store inventory
●Evaluate employee performance and identify hiring and training needs
●Coach and support new and existing Sales Associates
●Monitor retail operating costs, budgets and resources
●Make sure all employees adhere to company’s policies and guideline
Girl Leadership Manager
February 2012 to July 2013 Girl Scouts of the Gulf Coast Pines Council, MS
●Responsible for managing five other employees
●Create and deliver eight Girl Scout programs, and two Community base programs
●Over exceeded girl goal by 10%
●Participated in fund raising
Membership Specialist
May 2004 – February 2010 Girl Scouts of the Gulf Coast Gulfport, MS
●Responsible for creating, organizing, and delivering in school programs to 15 schools
● Conduct and deliver four community base programs
●Organize overnight campouts for forty seven counties
●Participated in fund raising
Membership Assistant
April 2003 - May 2004 Girl Scouts of the Gulf Coast Gulfport, MS
●Expanded territorial sales by 400%.
●Received company’s highest sales award four years in a row.
●Developed Excellence in Sales training course.
Volunteer
March 2001- April 2003 AmeriCorps Volunteer Program Gulfport, MS
●Expanded territorial sales by 400%.
●Received company’s highest sales award four years in a row.
●Developed Excellence in Sales training course.
Education
May 1998 Gulfport High School
August 2011-February 2013 Mississippi Gulf Coast Community College
October 2014 – August 2015 Blue Cliff College
January 2018 - April 2020 Blues Cliff College
References
Available Upon Request
Contact this candidate